Hodnocení – Grand Tirolia Kitzbühel - Member of Hommage Luxury Hotels Collection 5 hvězdiček

Dear Ivo, Thank you for your great review and your positive feedback on our friendly and professional team as well as our luxurious cuisine. We are very pleased that you found your stay at the Grand Tirolia Kitzbühel great overall. At the same time, we regret that things were a little chaotic at reception and that a toast was missing at breakfast. We take your feedback very seriously and will work on improving these points so that your next stay with us is perfect all round. We look forward to welcoming you back soon! With best regards Your Grand Tirolia Team

Dear Ivo, Thank you for your great review and your positive feedback on our friendly and professional team as well as our luxurious cuisine. We are very pleased that you found your stay at the Grand Tirolia Kitzbühel great overall. At the… Zobrazit více

Dear Artem, Thank you very much for taking the time to share your detailed feedback with us. We truly regret to hear that your experience at our hotel did not meet your expectations, and we sincerely apologize for the many inconveniences you encountered during your stay. It is especially disappointing to hear that the room view you had hoped for was not delivered and that your request for a change was not properly followed up — this is certainly not the level of service we aim to provide. We also deeply regret the issues you faced with room service, the restaurant, and the responsiveness of our team. This is far below the standard we strive to maintain, and please rest assured that we are already reviewing these processes internally to ensure situations like this are prevented in the future. Your feedback is very important to us, as it highlights exactly where we need to improve. Even though we could not offer you the experience you deserved this time, we would be honored if you would consider giving us another chance to show you the true Grand Tirolia hospitality at a future occasion. In the meantime, we sincerely wish you many wonderful travels ahead, filled with the care, quality, and service that you deserve. Kind regards, Your Grand Tirolia Team

Dear Artem, Thank you very much for taking the time to share your detailed feedback with us. We truly regret to hear that your experience at our hotel did not meet your expectations, and we sincerely apologize for the many inconveniences y… Zobrazit více

Dear Ivo, thank your for your feedback. We sincerely apologize for the inconveniences you experienced during your stay. It is very disappointing to hear that the shuttle service did not arrive as arranged and that your dinner reservation was not properly recorded. This is certainly not the level of service we strive to provide, and we will be looking into these issues to ensure they do not happen again. Please know that we truly value your feedback, and we would love the opportunity to welcome you back for a much smoother experience. If there’s anything we can do to make it up to you, please don’t hesitate to reach out. Kind regards, Your Grand Tirolia Team

Dear Ivo, thank your for your feedback. We sincerely apologize for the inconveniences you experienced during your stay. It is very disappointing to hear that the shuttle service did not arrive as arranged and that your dinner reservation … Zobrazit více