Hodnocení – Grand Hotel Wien 5 hvězdiček

Dear "Pavel", I want to thank you for choosing our „Grand Hotel Wien“ as your host while visiting Vienna and for telling us about your stay. Please accept my apologies for the trouble with your invoice you expected and which was not delivered in time. On the other hand I am delighted to read that you enjoyed our various breakfast buffet at the "Grand Brasserie". I very much hope your concerns shall not dissuade you from staying on a future occasion. Sincerely, Thomas Koppitsch Guest Relation Manager Grand Hotel Wien

Dear "Pavel", I want to thank you for choosing our „Grand Hotel Wien“ as your host while visiting Vienna and for telling us about your stay. Please accept my apologies for the trouble with your invoice you expected and which … Zobrazit více

Dear Adéla, Thank you for taking the time and placing your trust in us and sharing your experience at GRAND HOTEL WIEN. I am very pleased to read that you very much liked the cleanness of our rooms and the kindness of our staff members. I would also like to thank you for your constructive feedback and apologize that you were not able to enjoy your stay in our hotel to the fullest, as there were deficits in service in various departments. At the beginning of your stay, when no bellboy was available and furthermore, that you were not asked by housekeeping whether you would like to have a turndown service. I would like to apologise for these problems and would like to assure you that we will make the necessary adjustments. It is a pity that you were unable to see our Christmas tree, we did indeed take it down in the morning shortly before your departure, as we had to prepare the area for our New Year's Eve band. I would like to assure you that this service does not meet our service standard and we will readjust accordingly, so that our guests can enjoy their stay in the standard of a 5-star service. Please know that your feedback is extremely valuable to us not everyone is giving us the trust you have done, only with feedbacks as yours is can help us to continuously make changes to our brand to improve the guest experience. Thank you for this! I hope that you will give us the opportunity to serve you in the future and that we will be happy to prove our service to our standard anew. Again, thank you for choosing Grand Hotel Wien, and if I can be of assistance to you, please contact me directly. Sincerely, Judith Kunz Director of Rooms

Dear Adéla, Thank you for taking the time and placing your trust in us and sharing your experience at GRAND HOTEL WIEN. I am very pleased to read that you very much liked the cleanness of our rooms and the kindness of our staff members. … Zobrazit více

Dear Blanka Thank you for taking the time to tell us about your experience at GRAND HOTEL WIEN. I am very pleased to read that you were able to enjoy your stay with us. Thank you very much for the lovely compliment, which I will gladly forward to our responsible departments, especially for the excellent breakfast. See you soon again at the Grand Hotel Wien and thank you! Sincerely, Judith Kunz Director of Rooms

Dear Blanka Thank you for taking the time to tell us about your experience at GRAND HOTEL WIEN. I am very pleased to read that you were able to enjoy your stay with us. Thank you very much for the lovely compliment, which I will gladly fo… Zobrazit více

Dear Eva, Thank you for taking the time to share your experience with us. I am very pleased to read that you were able to enjoy your stay with us to the fullest and that we were able to meet your expectations with an amazing remembrance of your stay. Thank you very much for the lovely compliment, which I will gladly forward to our responsible departments. I will also verify the mentioning with our Revenue Department that they may can ad this information through Booking.com that all guest will be well informed about the deposit charge during the check-in. We look forward to seeing you again soon at the Grand Hotel Wien. Yours sincerely, Judith Kunz Director of Rooms

Dear Eva, Thank you for taking the time to share your experience with us. I am very pleased to read that you were able to enjoy your stay with us to the fullest and that we were able to meet your expectations with an amazing remembrance … Zobrazit více