Bewertungen für Grubhof

thank you for your comments. However, as in my replies to you, I was not aware of most issues some of which you did not discuss in your private communicate with me. However as you are clearly trying to tarnish our reputation here I feel compelled to address issues you have discussed here some of which are fabricated. I cannot help but feel that you are a free thrill seeker and that no amount of service would ever satisfy you. 1- The smoke Smell: The cleaner checked the room immediately and reported no smell of cigarettes. And no one to this date has reported it. 2- The only unclean spot as in your own pictures was a spec of dust inside the sofa's storage box. Again your statement here is untrue. 3- The price of bedlinen and towels are on the website and you should have read it or have the decency to admit that you did not read it. 4- The grease mark on the curtain is a direct result of guests getting the curtain caught in the door hinge and we continuously clean it. 5- The swimming pool closure was temporarily and cannot be helped as it is done (often without notice) as it might have been over used. 6- The kiosk is a private enterprise and I did not advertise it. However, there are very good bakeries and supermarkets nearby (less than 1000 meters). 7- The toilet is fixed to the floor and we have never had any complaints. 8- The damp patch (not mould) has already been fixed and future guest are more than welcome to comment on it. 9- Tourist tax is compulsary in all of Austria and Germany and it was made very clear on our site that you have to pay it. Overall, You paid 379.52 for three adults that equates to 18.00 euros per night per person, you wont even get a tent for that. However, as in my direct communicate with you I am sorry that you thing so low about my property but given all other reviews I don’t think anything would have satisfied you. I wish you luck for finding your desired property at these prices.

thank you for your comments. However, as in my replies to you, I was not aware of most issues some of which you did not discuss in your private communicate with me. However as you are clearly trying to tarnish our reputation here I feel c… Mehr anzeigen

Thank you very much for your comments. It would be useful to know why we didn't acheive 10 for cleanliness as our cleaners try very hard. Also, as stated in the website there is no WiFI in the apartment. Is your WiFI rating for he one in the lobby? Regards

Thank you very much for your comments. It would be useful to know why we didn't acheive 10 for cleanliness as our cleaners try very hard. Also, as stated in the website there is no WiFI in the apartment. Is your WiFI rating for he on… Mehr anzeigen

Thank you for your comment. But when we asked guest. No one wanted an oven as they said they hardly spent time at the apartment to have time for oven backing. In addition it poses security and health and safety issues as in the past guest had caused fire for not attending the oven. Finally we never listed an oven in our website. Next time please read the description carefully to ensure you are going where every thing you need is available,. rent a place next to a bakery or bring your oven with you! Regards Regards

Thank you for your comment. But when we asked guest. No one wanted an oven as they said they hardly spent time at the apartment to have time for oven backing. In addition it poses security and health and safety issues as in the past guest… Mehr anzeigen

Ich freue mich über Ihr Feedback. Allerdings erklärt es kaum, warum Sie uns für Sauberkeit und Komfort mit 50 % bewertet haben. Die Matratzen sind weniger als 2 Monate alt und unser Sofa ist eines der besten im Sortiment, alle Einrichtungen in der Wohnung funktionieren. Vor allem, wenn Sie nach Ihren eigenen Worten die Unterkunft großartig fanden! Ich bin mir auch nicht sicher, warum ich eine so schlechte Note bekomme, obwohl es vor Ort kein Personal gibt und ich der Einzige bin, der mit Ihnen zu tun hat. Ich habe fast drei Monate vor Ihrer Ankunft über mehrere (über 20) E-Mails mit Ihnen kommuniziert. Besonders während Ihres Aufenthalts, als Sie sagten, dass alles in Ordnung sei. Sie haben geschrieben: „Ja, bei uns ist alles in Ordnung, wir genießen immer die Landschaft und unser Frühstück/Abendessen auf dem Balkon.“ Im Großen und Ganzen und da Ihr Feedback nicht spezifisch ist (abgesehen von den kleineren Punkten, die Sie erläutert haben), sehe ich keine Möglichkeit, unseren Service zu Preisen zu verbessern, die nur einen Bruchteil eines Hotels und 30 % unter denen der Konkurrenz liegen. Grüße I appreciate your feed back. However it barely explains why you have scored us at 50% for cleanliness and comfort. The mattresses are less than 2 months old and out sofa is one of the best in the range, all the facilities in the apartment work. Specially when in your own words accommodation was grate! Also, I am not sure why I get such a low mark when, there are no staff at the location and I am the only one who has been dealing with you. I have been communication with you through several (20+) emails almost three months before your arrival. Specially during your stay when you stated everything is fine. you wrote: "yes, everything is fine with us, we always enjoy the landscape and our breakfast/dinner on the balcony.". On the whole and since your feedback is not specific (apart from the minor issues you have explained) I don't see how I can improve our service at the prices that a fraction of a hotel and 30% less than competition. Regards

Ich freue mich über Ihr Feedback. Allerdings erklärt es kaum, warum Sie uns für Sauberkeit und Komfort mit 50 % bewertet haben. Die Matratzen sind weniger als 2 Monate alt und unser Sofa ist eines der besten im Sortiment, alle Einrichtungen… Mehr anzeigen