Recensioni su Hotel Hecher

Dear Mr. Matteo, Thank you for your wonderful feedback and the great rating! We are delighted to hear that you enjoyed the cleanliness, comfort of the room, and our breakfast. We hope to welcome you again soon! Best regards, Hecher Customer Service Team

Dear Mr. Matteo, Thank you for your wonderful feedback and the great rating! We are delighted to hear that you enjoyed the cleanliness, comfort of the room, and our breakfast. We hope to welcome you again soon! Best regards, Hecher Custo… Mostra altro

Dear Star_3, Thank you for taking the time to provide your feedback regarding your recent stay with us. We are sorry to hear that certain aspects of your visit did not meet your expectations. We would like to address your comments: No Elevator: As mentioned both in the booking confirmation and during the booking process on Booking.com, our elevator is currently under renovation. The temporary lift is available only up to the 2nd floor. Should you have preferred a room with direct elevator access, we offered you the option to inform us via the Booking.com chat. Additionally, we provide a free luggage service to assist guests with carrying their bags up the stairs. We apologize for any inconvenience this may have caused. Hairdryer: The hairdryer in our Executive Room is not wall-mounted, but can be found in a drawer below the washbasin. We apologize if this was not clear and for any inconvenience caused by not being able to locate it immediately. Summer Bedding and Air Conditioning: Our hotel uses summer duvets as standard during the warmer months. However, every room is equipped with air conditioning, which can be set to as low as 16°C according to the manufacturer. We understand that bedding preferences vary, and we apologize if this did not suit your needs during your stay. Renovations and Price-Performance Ratio: As mentioned earlier, the elevator renovation is necessary, and this was clearly communicated to you in advance via the booking confirmation. We understand that renovations can be disruptive, but had this been a concern, you could have chosen a different accommodation. Please note, we do not offer discounts during renovation periods when guests are made aware of this ahead of time. Breakfast: We regret that there were shortages at breakfast and that some items were not replenished promptly. Our team always strives to refill breakfast items quickly, especially during peak times. We appreciate your patience and hope you were still able to enjoy your meal. We apologize for any inconvenience you experienced and thank you again for your honest feedback. It helps us to continually improve, and we hope to have the opportunity to better serve you in the future. Kind regards, Hecher Customer Service Team

Dear Star_3, Thank you for taking the time to provide your feedback regarding your recent stay with us. We are sorry to hear that certain aspects of your visit did not meet your expectations. We would like to address your comments: No Ele… Mostra altro

Dear Mr. Ceribelli, Thank you very much for your review and feedback. We're glad to hear that you appreciated our central location and the complimentary parking. Regarding the sweet options at breakfast: Our buffet includes a daily selection of cakes – such as chocolate or apple cake – as well as pastries and freshly baked goods. We truly value your suggestion and will gladly consider how we might make our offering even more varied in the future. We’d be happy to welcome you again on another occasion! Best regards, Your Hecher Customer Service Team

Dear Mr. Ceribelli, Thank you very much for your review and feedback. We're glad to hear that you appreciated our central location and the complimentary parking. Regarding the sweet options at breakfast: Our buffet includes a daily sel… Mostra altro

Dear Ms. Daniela, Thank you for taking the time to review your stay with us. We’re glad to hear that you appreciated our central location, free parking, and the international breakfast, especially the jams and the wide variety of beverages. We sincerely apologize that the room cleaning did not meet your expectations. Your feedback is important to us, and we will be conducting more thorough room inspections in the future to ensure a high standard of cleanliness. Should you notice any issues during a future stay, please don't hesitate to inform us right away, so we can address them immediately. Regarding breakfast: we typically offer homemade croissants, apple pie, and pastries from our bakery. We’re sorry if these items were not adequately available during your stay. We hope to welcome you back soon and provide you with an even more pleasant experience. Best regards, Hecher Customer Service Team

Dear Ms. Daniela, Thank you for taking the time to review your stay with us. We’re glad to hear that you appreciated our central location, free parking, and the international breakfast, especially the jams and the wide variety of beverages… Mostra altro

Dear Mr. Jacopo, Thank you very much for your feedback. We are delighted to hear that you appreciated the location of our hotel and the quality of our beds. We regret to learn that other aspects of your stay did not fully meet your expectations. Please be informed that we are continuously working on renovating our rooms, and many of our Comfort and Single rooms have already been modernized. The 'Classic' category you booked currently does not feature renovated rooms in its images. This is not intended to mislead but to provide an accurate representation of our offerings. Furthermore, according to our records, we offered you a larger room to enhance your comfort. It was never our intention to cause any inconvenience, and we regret any misunderstanding in this regard. We hope to welcome you back soon and provide you with an experience that completely meets your desires. Kind regards, Customer Service Hecher

Dear Mr. Jacopo, Thank you very much for your feedback. We are delighted to hear that you appreciated the location of our hotel and the quality of our beds. We regret to learn that other aspects of your stay did not fully meet your expecta… Mostra altro

Dear Felice, Thank you very much for your feedback. We are pleased to hear that you appreciated the cleanliness of our hotel. However, we regret that the breakfast did not meet your expectations. The satisfaction of our guests is very important to us, and we take your criticism regarding the quality of breakfast very seriously. We will discuss this internally and take steps to improve our offerings. We hope to welcome you back on a future visit and thank you for your honest feedback. Kind regards, Customer Service Team

Dear Felice, Thank you very much for your feedback. We are pleased to hear that you appreciated the cleanliness of our hotel. However, we regret that the breakfast did not meet your expectations. The satisfaction of our guests is very imp… Mostra altro