Cleanliness: The room was unsanitary. The floor was dirty, there were stains on the wall, and the fan provided was falling apart and covered in dust. The only window in the room could not be opened, so it was impossible to get fresh air. In the bathroom, there was a bucket filled with feces, which was absolutely unacceptable. The liquid soap was almost empty, and the shower gel provided was also nearly empty. Facilities: Many advertised facilities were missing or not as described. The room was supposed to have soundproofing, but the walls were so thin that we could hear conversations from neighbors, people in the corridor, and even cars outside. A kettle was only given after multiple requests, and it was in a very bad condition (plastic smell and scale inside). The promised hairdryer was never provided. There was also no “garden view” as advertised – instead, our window faced a noisy street and was painted over with white paint. Safety and service: The door locks were unreliable, so we had to push a table against the door at night to feel safe. There was no proper reception, and the hotel ignored both phone calls and Booking.com messages. At check-in, I paid in cash, but I was never given a receipt or payment confirmation despite repeatedly asking for one. This is unacceptable. Overall, this stay was a very negative experience. The property did not meet even basic standards of hygiene, safety, or service, and many of the advertised facilities were either missing or in poor condition. I do not recommend this hotel to other travelers.

There was a bad.

Stayed in August 2025

It was not a hotel. It was somthing like just rent a room.

Stayed in August 2025

Everything was strange, dirty, unprofessional, and ugly, but since we had paid for two nights, we even considered staying anyway, until we saw the pubic hair and eyelashes on the pillows.

We didn't see any rats. After the shock relief, it can actually be seen as a funny life experience.

Stayed in July 2025

The host did not reply, neither via phone call nor via any message. Deeply unsatisfied and totally not to be recommended! :( a real s**t hole!! 🤢👎🏻🤦🏻

Stayed in July 2025

Bcos the hotel going through renovation there so much noise in the day because of the ongoing work

They should work on their facilities and staff should be on ground to attend the need of the customers

Stayed in May 2025

There is no sign on the door and no way to ring the bell. I had to call the number several times. There is no reception, the staff can't talk German or English properly. The place is very seedy, the bed is uncomfortable. There was no toilet paper and towel. After demanding some, I got a wet towel. This is not a hotel or an apartment, it is a scam.

Nothing.

Stayed in June 2025

Dirty unmade bed, exposed wires, smoke coming in from the hole in the bathroom ceiling, rotton grapes in the cupboard. The bed literally smelled like the man who let me in.

The price

Stayed in June 2025

No television

Is perfect

Stayed in May 2025

No name at the building/door Not german speakers No bill possible, i asked and it was only possible to pay in cash without any type of receipt ... People talking all the night lights on and off...

Location war ok

Stayed in June 2025

Nothing

Stayed in May 2025

Very clean, good treatment, everything is clean. When I come to Vienna, I will come to Hernals Hotel.

Stayed in April 2025

Very clean, good treatment, everything is clean. When I come to Vienna, I will come to Hernals Hotel.

Stayed in April 2025

Not so clean

Stayed in April 2025

The hotel dont exist. Its a scam and they wanted to take my money.

The hotel dont exist. Indian peoples wanted to rob us.

Stayed in April 2025

poor and slow communication the bathroom is extremaly awful (see photo) but anyway practical: you can use the toilet & brush the teeth & take a shower at the same time

nothing

Stayed in April 2025

Nice stay, its deffinetly a good value for its price, it just has a few surprises you brobbably wont expect. When we showed up at the adress we thought we were at the wrong place because the building looked like it was abandoned but from the inside it was nice, freshly painted so they may renovate the place :). The room was very simple but had all the basic needs, a twin bed with very comfortable matraces and a reasonable check-out time to compliment it, a small night table, sockets next to your bed, a bin, a mini radiator in case it was cold, a towel, a closet and they also give you soap and a shampoo. The place is very new im guessing so im interested in what this could look like in a couple of months. If youre looking for a cheap stay in Vienna you found the right place, you can always use the city transport for a reasonable price to get to the centre. :)

Stayed in March 2025

Very clean

Stayed in March 2025

Nothing

Very clean and classy place, very high and good cleanliness, it was warm and the area is great when I come again

Stayed in March 2025

Would be better if the place is not described as a hotel. There was a mess at the entrance and no reception. People going in and out and who do not have any information because they may also be lodgers. Main door keys are changed every now and then. Doesn't look safe enough to leave valuable items in the room. Had to leave luggage somewhere. I did not have issues though, except one lodger made so much noise 2 nights out of the time I spent. No one there to control that.

Not far from the underground station When I saw Hernals Hotel on Booking.com, I thought of a kind of a hotel even if not to be rated high but these are dormitories and not hotel; very misleading. I had to call and wait for someone to meet me to hand me the keys.

Stayed in August 2025

There are no comments available for this review

Stayed in May 2025

There are no comments available for this review

Stayed in April 2025

There are no comments available for this review

Stayed in March 2025

There are no comments available for this review

Stayed in August 2025

There are no comments available for this review

Stayed in July 2025