Reviews of Hotel Am Konzerthaus - MGallery Collection 4 stars
Am Heumarkt 35-37, 03. Landstraße, 1030 Vienna, Austria
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Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewReviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewLocation, people
Bit dark room for me, but that's the only small complaint
Dear Mr. Sergiy, Thank you very much for your wonderful feedback! We are delighted to hear that you enjoyed our exceptional location and the friendliness of our team. We appreciate your comment about the room lighting and will take it into consideration. We look forward to welcoming you back for another memorable stay. Best regards, Melanie Front Office Agent
Dear Mr. Sergiy, Thank you very much for your wonderful feedback! We are delighted to hear that you enjoyed our exceptional location and the friendliness of our team. We appreciate your comment about the room lighting and will take it into… Show more
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewClean and comfortable rooms. Friendly staff.
The bar closed very early. We wanted to have a drink after visiting the city but the bar closed very early
Dear Mr. Randy, Thank you for your kind feedback. We're glad you appreciated the comfort of the rooms and the friendliness of our team. We’ve taken note of your comment regarding the bar hours and will consider it as we work to improve our guest experience. We hope to welcome you again soon! Kind regards, Markella N. Front OfficE Agent
Dear Mr. Randy, Thank you for your kind feedback. We're glad you appreciated the comfort of the rooms and the friendliness of our team. We’ve taken note of your comment regarding the bar hours and will consider it as we work to improve ou… Show more
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 22 August 2025 · Stayed in August 2025
Verified reviewLocation, clean, comfortable beds, special sleep relaxation basket, friendly and very secure
Dear Stella, Thank you for your kind words! We’re so pleased you had a pleasant and relaxing stay. Your feedback is truly appreciated and will be shared with the team as encouragement to continue delivering a great experience. We hope to welcome you again soon! Best regards, Markella N. Front Office Agent
Dear Stella, Thank you for your kind words! We’re so pleased you had a pleasant and relaxing stay. Your feedback is truly appreciated and will be shared with the team as encouragement to continue delivering a great experience. We hope to… Show more
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReviewed: 21 August 2025 · Stayed in July 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewEverything was great, the staff very friendly, the cleanliness of the room, the location close to transport stops, a few minutes away from many of the city's attractions.
Dear Nikos, Thank you very much for your wonderful feedback! We’re delighted to hear you enjoyed our friendly staff, clean rooms, and convenient location. We look forward to welcoming you back soon! Best regards, Amir Ayobi Front Office Supervisor
Dear Nikos, Thank you very much for your wonderful feedback! We’re delighted to hear you enjoyed our friendly staff, clean rooms, and convenient location. We look forward to welcoming you back soon! Best regards, Amir Ayobi Front Office … Show more
Reviewed: 17 August 2025 · Stayed in July 2025
Verified reviewOnly visited reception are and rooms. I was not incentivized to look around.
Too far off the city
Dear Susan, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Kind regards, Victoria Front Office Agent
Dear Susan, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's a… Show more
Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewReviewed: 15 August 2025 · Stayed in July 2025
Verified reviewReviewed: 14 August 2025 · Stayed in August 2025
Verified reviewNice products in bathroom. Extras such as free mini bar, chocolates etc
Not a lot!!
Dear Paula, Thank you very much for your kind feedback! We're glad to know you had an enjoyable stay and appreciated several aspects of your experience with us. We've also taken note of your comment, as every detail helps us improve guest comfort. We’d be delighted to welcome you back again soon! Kind regards, Markella N. Front Office Agent
Dear Paula, Thank you very much for your kind feedback! We're glad to know you had an enjoyable stay and appreciated several aspects of your experience with us. We've also taken note of your comment, as every detail helps us improve gues… Show more
Reviewed: 14 August 2025 · Stayed in July 2025
Verified reviewHotel Am Konzerthaus – MGallery Collection is beautifully designed, spotless, and full of luxurious touches like a well-stocked mini bar. The location is perfect for exploring Vienna, yet peaceful. After a long flight, the staff had my room ready for early check-in at no extra charge, which I truly appreciated. Highly recommended for comfort, style, and exceptional service.
Dear Susan, Thank you sincerely for your wonderful review! It’s incredibly rewarding to hear how much you valued your stay with us. Your kind words about our team and the overall experience mean a great deal to us. We're so pleased we could offer a smooth and comfortable arrival after your long journey. We truly appreciate your recommendation and look forward to welcoming you back whenever your travels bring you to Vienna again! Kind regards, Markella N. Front Office Agent
Dear Susan, Thank you sincerely for your wonderful review! It’s incredibly rewarding to hear how much you valued your stay with us. Your kind words about our team and the overall experience mean a great deal to us. We're so pleased we c… Show more
Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewReviewed: 10 August 2025 · Stayed in May 2025
Verified reviewReviewed: 10 August 2025 · Stayed in August 2025
Verified reviewVery centrally located. Safe and quiet area (there was a bit of maintenance/road work being performed outside but it was minimal). Staff was incredibly professional. Sophisticated property. Thoroughly impressed. Bathroom and room cleaned to perfection. Water in the refrigerator was replenished daily.
Minor issue when requesting an iron. Waited over an hour and iron did not arrive. There was some confusion between the internal reservation system and Booking.com which said I was checking out a day earlier. I was concerned that my belongings would be removed from my room.
Dear esteemed Guest, Thank you for your kind words. We are delighted that you enjoyed your stay and felt well cared for. At the same time, we are sorry for the delay in providing an iron and for the confusion regarding your departure date. We can definitely understand how unsettling that situation can be. It is, however, wonderful to hear that you were impressed overall, and we look forward to welcoming you back for an even smoother experience in the future. Sincerely, Apostolos Tsiantis Quality & Sustainability Manager
Dear esteemed Guest, Thank you for your kind words. We are delighted that you enjoyed your stay and felt well cared for. At the same time, we are sorry for the delay in providing an iron and for the confusion regarding your departure date… Show more
Reviewed: 9 August 2025 · Stayed in August 2025
Verified reviewReviewed: 9 August 2025 · Stayed in August 2025
Verified reviewExcellent location, next to Vienna Konzerthaus and in walking distance from the city center where several main attractions can be found. Friendly and helpful staff, spacious, clean and quiet room, digital TV with numerous channel options and all that at a reasonable room rate.
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Dear Mr. George, thank you for taking your precious time to review us. We are pleased to hear that the location, the quality of our rooms, and the dedication of our staff all contributed to making your stay a memorable one. We are looking forward to welcoming you back to our hotel. Kind regards Nino Mendez Front Office Supervisor
Dear Mr. George, thank you for taking your precious time to review us. We are pleased to hear that the location, the quality of our rooms, and the dedication of our staff all contributed to making your stay a memorable one. We are looki… Show more
Reviewed: 8 August 2025 · Stayed in July 2025
Verified reviewReviewed: 3 August 2025 · Stayed in June 2025
Verified review