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Reviews of Hotel24Steps 4 stars

Silvrettaplatz 3, 6561 Ischgl, Austria

#77 of 84 hotels in Ischgl

Guests' Choice

Review score

Based on 34 hotel reviews

8.2

Score breakdown

  • Cleanliness

    8.4

  • Comfort

    8.6

  • Location

    9.4

  • Facilities

    8.1

  • Staff

    8.9

  • Value for money

    8.5

  • Free WiFi

    7.7

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Showing 1 – 25

  • Reviewed: 28 July 2025

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Deluxe Double Room with Balcony
    • Stayed 2 nights
    • Submitted via mobile

    Free garage for my motorcycle, excellent location 24 steps from whatever you need!

    Stayed in June 2025

  • Reviewed: 29 November 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • One-Bedroom Apartment
    • Stayed 1 night
    • Submitted via mobile

    The breakfast was average. A small choice of products

    The hotel is very close to the ski lift. Also a plus is that they have underground parking The staff is very friendly

    Stayed in November 2023

  • Reviewed: 29 January 2023

    7.0
    great sleep
    • Leisure trip
    • Solo traveller
    • Deluxe Single Room with Balcony
    • Stayed 1 night
    • Submitted via mobile

    at some point there was a smell in the resto.

    location was easy walk to main gondola, staff super nice and helpful

    Stayed in January 2023

  • Reviewed: 3 January 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Deluxe Double Room with Balcony
    • Stayed 2 nights
    • Submitted via mobile

    The hotel is nice but there are a lot of small details which are not working and in general bring some disappointment about the facility. : broken bed light, broken shower hose, broken coffee machine and probably the worse in entire building are room doors. Door are slamming and you can hear it in entire building on every floor being inside your room. So once people start waking up you cannot sleep.

    The location is great, it us really 24steps to the ski elevator. The hotel offers nice breakfast and all is nice, cozy and easy to find.

    Stayed in January 2023

  • Reviewed: 25 June 2025

    5.0
    Not worth money. Avoid it
    • Leisure trip
    • Couple
    • Deluxe Double Room with Balcony
    • Stayed 1 night
    • Submitted via mobile

    This isn’t 4 star hotel at all. Someone should verify this. 15 euro for parking is a daylight robbery. There was no fridge. No kettle. Smallest tv. Old jagged towels, no soap in the bathroom. Furniture looked 30 years old.

    Location.

    Stayed in June 2025

  • Reviewed: 23 April 2025

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Deluxe Single Room with Balcony
    • Stayed 4 nights

    The hotel is a true gem that redefines alpine hospitality. The moment you step in, you're embraced by a warm, family-like atmosphere, thanks to the exceptional team led by the passionate host, Andreas Steibl. Their commitment to service is evident in every interaction, making guests feel genuinely valued and cared for.​ The hotel's location is AMAZING — just a few steps from the ski lift, placing you at the heart of Ischgl. The rooms are spacious, clean, and offer great mountain views, providing a luxurious yet cozy retreat after a day on the slopes. Thank you very much , I'll sure be back ASAP.

    Stayed in April 2025

  • Reviewed: 20 April 2025

    1.0
    Zero hospitality
    • Leisure trip
    • Couple
    • Deluxe Double Room with Balcony
    • Stayed 1 night
    • Submitted via mobile

    We arrived there between the hours the reception should have been open to find noone. The person at the bar had no idea about the check-in implying we surely were at the wrong hotel. She was rude and yelled at us several times about where we parked the car (she twice told us where we should not park, it didn't even crossed her mind to tell us where we could actually park). We waited half an hour for the owner to come down from the slops to give us the keys - he literaly had his skying suit and boots on. The room we got was right above the bar, making it probably the loudest in the building. Other than the noise the room was ok, but this hotel is far from a 4-star hotel. Even if the reservation was in my name, the owner completely ignored me speaking English and exchanged only with my partner in German. I would never go back to this place. Horrible experience.

    Stayed in April 2025

  • Reviewed: 9 September 2024

    5.0
    I’d rather stay somewhere else.
    • Leisure trip
    • Couple
    • Deluxe Double Room with Balcony
    • Stayed 1 night
    • Submitted via mobile

    Unhelpful staff. I did NOT like the decor in the breakfast room. (However, if you like looking at your host with random minor celebrities, you might like it?)

    Perfectly nice and clean room.

    Stayed in September 2024

  • Reviewed: 22 August 2024

    10
    Very pleasant stay
    • Leisure trip
    • Couple
    • Deluxe Double Room with Balcony
    • Stayed 1 night
    • Submitted via mobile

    Very helpful host, gave recommendations for the cable car to the top of the mountain.

    Stayed in August 2024

  • Reviewed: 20 February 2024

    2.0
    Not recommend, high cost / low service and unfriendly.
    • Leisure trip
    • People with friends
    • Triple Room with Balcony
    • Stayed 1 night
    • Submitted via mobile

    In short: Stay away! Quality of a business often depends on its ownership. In this case our stay was a bad experience. Besides being super unfriendly from the beginning, she tried to overcharge us. We left after 1 day. Detailed view; I called this hotel. The owner (Andrea?) quoted us a price around 'XXX euro' for 1 night to book directly with him. Then we checked booking.com, it was 35% cheaper. Easy decision, we gave him the chance to book direct, but he tried to make some extra money, so we booked on booking.com. At arrival there was an empty reception. The cleaning lady was helpful and showed the room, which was ready except 1 set of blankets. Then the owner showed up, it all turned the other way. She was complaining about us not booking on the phone. I tried to explain why, as we felt it was overcharging us without any reason. She was not listening at all to any of my arguments. Then she said the room was not ready for the next 5 hours. Room; Size fine, very old, mattresses were like concrete. While arriving again around midnight, the 5 'local people' in the bar were very loud, hearable 2 floors up in our room. #teamnosleep (we) tried to get some sleep anyway. Checkout; Again the owner was art reception, still unfriendly and now tried to double charge us parking. Booking.com terms said X amount per stay, she tried to charge us double, for each day. When politely addressing this, she asked us to never come back and showed her real personality finally as being very rude to her guests. We paid according to booking.com terms and left, never looked back. WORST HOTEL EXPERIENCE EVER.

    Location very well next to ski-lift. All the rest was a bad experience.

    Stayed in January 2024

  • Reviewed: 10 January 2024

    10
    Andreas was a welcoming host and we will come back and recommend this property to friends
    • Leisure trip
    • Couple
    • Deluxe Double Room with Balcony
    • Stayed 3 nights
    • Submitted via mobile

    location, friendly staff, cleanliness, breakfast

    Stayed in January 2024

  • Reviewed: 25 December 2023

    10
    Fantastic place.
    • Leisure trip
    • Solo traveller
    • Deluxe Single Room with Balcony
    • Stayed 2 nights
    • Submitted via mobile

    Can not fold the place really nice.

    Location as next to the ski elevator. Breakfast was really nice buffet was of high quality. The coffee machine was fantastic without any extra charge. The staff very friendly and a nice après-ski area outside with good music more ibiza style then German style après-ski music.

    Stayed in December 2023

  • Reviewed: 11 September 2023

    10
    Exceptional
    • Leisure trip
    • Group
    • Deluxe Single Room with Balcony
    • Stayed 2 nights

    Excellent hotel!!! Everything was great and awesome. This hotel has super close location to lifting cabins! Looking forward to visit this hotel next time!

    Stayed in September 2023

  • Reviewed: 17 January 2023

    4.0
    Disappointing about this pension (is not a 4* hotel)
    • Leisure trip
    • Couple
    • Triple Room with Balcony
    • Stayed 3 nights
    • Submitted via mobile

    I booked for 3 nights and than I asked through booking.com to stay 4. The owner accepted and sent me a private message and not through booking.com. In the end I decided to stay only 3 nights at this pension because I can assure you that this is not a 4* hotel. The owner was not to happy about it and showed his true face by talking bad and having an aggressive behaviour/attitude. In the end, I was obliged to pay 224 euro extra for a night I didn't stay. The breakfast is nothing special. The rooms are small and they look old.

    Location is very good, 24 steps to Silvrettabahn A1

    Stayed in December 2022

  • Reviewed: 17 January 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Deluxe Double Room with Balcony
    • Stayed 3 nights
    • Submitted via mobile

    The location was extremely convenient for getting to the lift quickly. The management was very accommodating and helpful. 11/10 recommendation.

    Stayed in January 2023

  • Reviewed: 18 May 2025

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Deluxe Double Room with Balcony
    • Stayed 1 night
    • Submitted via mobile

    There are no comments available for this review

    Stayed in March 2025

  • Reviewed: 5 May 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • Deluxe Double Room with Balcony
    • Stayed 1 night

    There are no comments available for this review

    Stayed in April 2025

  • Reviewed: 26 March 2025

    8.0
    Very good
    • Leisure trip
    • Group
    • Deluxe Double Room with Balcony
    • Stayed 1 night

    There are no comments available for this review

    Stayed in February 2025

  • Reviewed: 20 December 2024

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Deluxe Single Room with Balcony
    • Stayed 5 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in December 2024

  • Reviewed: 4 May 2024

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Deluxe Single Room with Balcony
    • Stayed 2 nights

    There are no comments available for this review

    Stayed in April 2024

  • Reviewed: 13 December 2023

    9.0
    Great location, snow season special!
    • Leisure trip
    • Solo traveller
    • Deluxe Double Room with Balcony
    • Stayed 2 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in December 2023

  • Reviewed: 29 November 2023

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Deluxe Single Room with Balcony
    • Stayed 2 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in November 2023

  • Reviewed: 17 August 2023

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Deluxe Single Room with Balcony
    • Stayed 2 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in August 2023

  • Reviewed: 11 February 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Deluxe Double Room with Balcony
    • Stayed 2 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in February 2023

Showing 1 – 25

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