Reviews of Hotel Bristol Salzburg 5 stars
Makartplatz 4, Altstadt, 5020 Salzburg, Austria
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Reviewed: 2 September 2025 · Stayed in September 2025
Verified reviewconvenient location, beautiful and classical interiors, delicious restaurant and bars, and friendly staff
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewThe hotel staff was exceptionally helpful, smiley and professional. The hotel itself is very charming and elegant in an old-timey, romantic way. Great breakfast selection for everyone who loves protein and fruit for breakfast.
There was no actual shower, just a bathtub with a curtain—showering was not a relaxing experience, and there was water on the floor everytime. The pillows were very flat. The towels were very thin and scratchy.
Reviewed: 29 July 2025 · Stayed in July 2025
Verified reviewLocation, beautiful bar and dining room. Breakfast buffet is a dream.
Beds are very small and not comfortable. I was charged to use a sofa bed that was included in my reservation for a small child. 160euros per day. I talked to the front desk several times but no resolution.
Reviewed: 25 July 2025 · Stayed in July 2025
Verified reviewFabulous view, delicious breakfast, very attentive staff.
It a bit overpriced
Reviewed: 24 July 2025 · Stayed in July 2025
Verified reviewReviewed: 23 July 2025 · Stayed in July 2025
Verified reviewThe staff was very friendly and helpful, always smiling and offers to help with anything
The hotel was very very old and needs a modification, the rooms were to small, not to much tools provided like coffee machine and an iron. The bathroom was very tight and doesn’t lock. The hotel doesn’t have a parking space and charges you 60€ for a day.
Reviewed: 19 July 2025 · Stayed in July 2025
Verified reviewReviewed: 18 July 2025 · Stayed in July 2025
Verified reviewReviewed: 17 July 2025 · Stayed in July 2025
Verified reviewReviewed: 14 July 2025 · Stayed in July 2025
Verified reviewThe Concierge went above and beyond to make us welcome and to ensure that everything was taken care of during our stay, even going as far as arran ginghams to have our bags picked up from the airport as they did not arrive until two later. Anastasia the hostess also deserves a mention for her care and attention.
I only had one discomfort - the Aircon in our suite was in the lounge area and so it did not reach the bedroom.
Dear Tracey, Thank you so much for your recent stay at the "Bristol" and for taking the time to write a short review. We are very delighted that you had an unforgettable time with us and will share your positive feedback with our team. Please apologize for any inconvenience with the air conditioning. We would be glad to welcome you back someday! Best regards, HÔTEL BRISTOL SALZBURG
Dear Tracey, Thank you so much for your recent stay at the "Bristol" and for taking the time to write a short review. We are very delighted that you had an unforgettable time with us and will share your positive feedback with … Show more
Reviewed: 13 July 2025 · Stayed in July 2025
Verified reviewReviewed: 12 July 2025 · Stayed in July 2025
Verified reviewReviewed: 11 July 2025 · Stayed in July 2025
Verified reviewFriendly staff. Stunning food at both breakfast and dinner
Dear Brendon, We thank you for choosing the "Bristol" for your visit to Salzburg and highly appreciate your positive words about your recent stay. Whenever your travel plans bring you back to Salzburg, feel free to contact us! Kindest regards, HÔTEL BRISTOL SALZBURG
Dear Brendon, We thank you for choosing the "Bristol" for your visit to Salzburg and highly appreciate your positive words about your recent stay. Whenever your travel plans bring you back to Salzburg, feel free to contact us!… Show more
Reviewed: 9 July 2025 · Stayed in July 2025
Verified reviewLocation
Old
Dear Mr. Ahmed, Thank you for your past stay at the HÔTEL BRISTOL SALZBURG. We appreciate your honest feedback about our African room, which is certainly not to everyone's taste, but stylish in its own way and a lovely view of the Makart square. Except the category 'Single room', all rooms are equipped with king-size beds, which is 180x200cm. Alternatively, we can offer our guests two single beds at a size of 90x200cm each. We regret that you did not like the traditional style, but that's what we are known for. Sending best regards from Austria, HÔTEL BRISTOL SALZBURG
Dear Mr. Ahmed, Thank you for your past stay at the HÔTEL BRISTOL SALZBURG. We appreciate your honest feedback about our African room, which is certainly not to everyone's taste, but stylish in its own way and a lovely view of the M… Show more
Reviewed: 9 July 2025 · Stayed in July 2025
Verified reviewReviewed: 8 July 2025 · Stayed in July 2025
Verified reviewExcellent location Beautiful views Very friendly staff Very pleasant hotel
Only minor point - Could benefit from a coffee machine in the room
Dear Alison, Thank you for your stay a few weeks ago. It was a pleasure having you with us! We highly appreciate your kind words about your stay at the "Bristol". Thanks for sharing a suggestion for improvement with us. This is already on our list, as we have received this feedback a few times in the past. A coffee machine is currently only available in the Suite and Luxury Suite, but we offer a kettle and instant coffee in every category. Hopefully, we get the chance to welcome you back one day! Yours sincerely, HÔTEL BRISTOL SALZBURG
Dear Alison, Thank you for your stay a few weeks ago. It was a pleasure having you with us! We highly appreciate your kind words about your stay at the "Bristol". Thanks for sharing a suggestion for improvement with us. This is… Show more
Reviewed: 7 July 2025 · Stayed in July 2025
Verified reviewExcellent location with a friendly atmosphere complimented by pleasant staff
Only fault, and one easily rectified, at breakfast there were flies on the food, mainly the fruit but still on most items.
Dear Timothy, Thank you for your recent stay at the HÔTEL BRISTOL SALZBURG. What a great headline - it's nice to read such positive feedback! We apologize for the inconvenience during breakfast. As our breakfast terrace is right next to it, it is hard to avoid flies flying into the breakfast room. We will discuss internally how we can avoid this situation in the future. We would be glad to have you again as our guests whenever your travel plans bring you back to Salzburg. Best regards, HÔTEL BRISTOL SALZBURG
Dear Timothy, Thank you for your recent stay at the HÔTEL BRISTOL SALZBURG. What a great headline - it's nice to read such positive feedback! We apologize for the inconvenience during breakfast. As our breakfast terrace is right ne… Show more
Reviewed: 6 July 2025 · Stayed in July 2025
Verified reviewVery good location, however, nothing else.
From the beginning of the stay to the end - we haven´t received any check-in information (where to park etc.). It wasn´t possible to park in front of the hotel, all 2 places were occupied for a very long time. We booked a Superior room (it should have 27 m2) but we were given a very small room (number 486) which looked totally different to the photos of the superior rooms on boking.com and the hotel website. It had approx. 20 m2. The staff repeatedly claimed that it is a superior room. In fact, the room was extremely noisy (very poor sound isolation from the street noise) - it felt like you have an open window. However, after our strong disagreement with the room presented they offered us other (bigger) room seemed to be a Superior room, but we had to wait after it´s cleaned and we had to waste time and energy solving it. I think this isn´t acceptable for a "claimed" 5-star hotel. Nobody even said "sorry for it", they only stated that they classify this small terrible noisy room as a Superior room. Then, I would expect some personal approach in a "claimed" 5-star hotel. For example, my husband had a birthday, but the hotel didn´t show any interest. However, even the second room wasn´t acceptable for sleeping and relaxing - when anyone walked on an upper floor, our room was trembling - even the chandelier and the door were rattling. When we were checking-out, we even didn´t receive an invoice. The "parody of the concierge" man at the reception wasn´t able to understand our disappointment and showed no empathy. So we left sad and angry and the hotel didn´t do anything to improve our mood at all. In a nutshell, it is a very old hotel that should be renovated. I mean, it´s not historic, which would be really positive (and I don´t prefer modern style), it´s just worn out. But what is the worst thing - the quality of the reception staff is totally unacceptable even for a 1-star hotel.
Dear Jan, Thank you for taking the time to write a review of your second stay at the HÔTEL BRISTOL SALZBURG, which was booked at short notice, thus we informed you prior to arrival that the preferred Superior room was no longer available and have allocated you another beautiful Superior room on top floor with lovely view of the Old Town. We are very sorry that your stay was generally not to your satisfaction. As we have already contacted you directly, we would very much appreciate your feedback. Yours sincerely, HÔTEL BRISTOL SALZBURG
Dear Jan, Thank you for taking the time to write a review of your second stay at the HÔTEL BRISTOL SALZBURG, which was booked at short notice, thus we informed you prior to arrival that the preferred Superior room was no longer available … Show more
Reviewed: 6 July 2025 · Stayed in July 2025
Verified reviewAbsolutely Beautiful, clean Hotel, very Classy wonderful helpful staff, walking distance to everything, and excellent Breakfast, we will definitely be back !
We loved Everything about the hotel !
Dear guest, Thank you for choosing the "Bristol" for your visit to Salzburg and sharing your personal experience with us. We are very pleased that the whole team helped you to enjoy your time with us to the fullest. Please feel free to contact us whenever you are planning another stay in Salzburg. Best regards, HÔTEL BRISTOL SALZBURG
Dear guest, Thank you for choosing the "Bristol" for your visit to Salzburg and sharing your personal experience with us. We are very pleased that the whole team helped you to enjoy your time with us to the fullest. Please fee… Show more
Reviewed: 6 July 2025 · Stayed in July 2025
Verified reviewReviewed: 4 July 2025 · Stayed in June 2025
Verified reviewStaff and service are extremely good and helpful. They work there best to satisfy any request timely. The prosperity is clean and well maintained to high quality standards.
Dear Faisal, Thank you for your recent stay at the "Bristol", and thank you for giving us a 10 out of 10. It's always motivating to receive positive feedback like yours. Very delighted that you had a great time with us! It would be our pleasure to welcome you back in (near) future! Kindest regards, HÔTEL BRISTOL SALZBURG
Dear Faisal, Thank you for your recent stay at the "Bristol", and thank you for giving us a 10 out of 10. It's always motivating to receive positive feedback like yours. Very delighted that you had a great time with us! I… Show more
Reviewed: 2 July 2025 · Stayed in July 2025
Verified reviewReviewed: 2 July 2025 · Stayed in June 2025
Verified reviewThe staff were so helpful from the moment we entered the hotel, breakfast staff were exceptional very attentive and chatty. Our room was very spacious with a beautiful view towards the castle.
Nothing.
Dear finb123, Thank you for your recent stay at the HÔTEL BRISTOL SALZBURG and taking the time to write a short review. We are glad that our staff have done their best to make your stay unforgettable and that you liked the size and view of your Superior room on top floor. We would be delighted to welcome you back in the future. Best regards to Australia, HÔTEL BRISTOL SALZBURG
Dear finb123, Thank you for your recent stay at the HÔTEL BRISTOL SALZBURG and taking the time to write a short review. We are glad that our staff have done their best to make your stay unforgettable and that you liked the size and view… Show more
Reviewed: 27 June 2025 · Stayed in June 2025
Verified reviewthe staff are the best. very friendly and supportive. location is very good near the old town
The room was a a bit old as i expected a more modern room style.The bathroom didnt match my expectations from a 5 star hotel
Dear Yaron, Thank you for your stay at the HÔTEL BRISTOL SALZBURG a few weeks ago and for taking the time to give us your feedback. Many thanks for your kind words about our staff, which we gladly share with them. We regret that you weren't totally satisfied with the style of your rooms. Our hotel is known for its traditional style and long history - family-owned for several generations. We also have some rooms in a modern style. Please let us know your preference when booking. Yours sincerely, HÔTEL BRISTOL SALZBURG
Dear Yaron, Thank you for your stay at the HÔTEL BRISTOL SALZBURG a few weeks ago and for taking the time to give us your feedback. Many thanks for your kind words about our staff, which we gladly share with them. We regret that you w… Show more
Reviewed: 23 June 2025 · Stayed in June 2025
Verified review