Reviews of Hotel Imperial, a Luxury Collection Hotel, Vienna 5 stars
Kärntner Ring 16, 01. Innere Stadt, 1015 Vienna, Austria

Loading
Guests also reviewed these properties:
Mineral Wells, United States
London, United Kingdom
Iesi, Italy
Innsbruck, Austria
Lonavala, India
Boscotrecase, Italy
Rathdrum, Ireland
Crans-Montana, Switzerland
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Reviewed: 28 August 2025 · Stayed in June 2025
Verified reviewExcellent, friendly staff. Large rooms. Good location. 10/10
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in June 2025
Verified reviewLocation only , lobby
Nothing except above mentioned
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 15 August 2025 · Stayed in August 2025
Verified reviewReviewed: 13 August 2025 · Stayed in July 2025
Verified reviewWhat to say? How to start? Wow. This night was the greatest night my children and I have ever had and we travel A LOT. From the time of check by Mr. Ozdemir, to every bitty bit of every detail; it was perfection. The staff was the most kind, caring, generous and wonderful people we've ever had the pleasure of meeting in a hotel. This stay was over the top beautiful, we all felt like we were dreaming. The bar and restaurant was so enjoyable. Everything was top-notch. This will so hard to top in our future travels. Thank you, so very much, Mr. Ozdemir, for making our entire trip so much better. We will never forget you and may God bless you and all that you do.
That we couldn't stay longer. It was perfection!
Reviewed: 5 August 2025 · Stayed in July 2025
Verified reviewLocation is great - near all major attractions and the breakfast spread was very good.
Nothing
Reviewed: 3 August 2025 · Stayed in July 2025
Verified reviewWe stayed for 4 nights in July 2025 with my husband and daughter. They kindly upgraded the room, gave us advice for sightseeing in the city. Room was very clean and comfortable. Breakfast was also very tasty with Austrian cold meats and bread.omelette was superb!
Hotel itself was very old building so I felt a bit allergic for the dust.
Reviewed: 2 August 2025 · Stayed in July 2025
Verified reviewThis hotel is full of historical charm. It is clean and hygienic, with friendly staff service and excellent facilities. The breakfast, in particular, is very good.
Reviewed: 2 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 July 2025 · Stayed in July 2025
Verified reviewThe upgrade the reservation and that was good
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewHistorical property perfectly adjusted to the modern era. Carefully selected food. Stuff is kind and professional and made our stay memorable. Mr. Mladen and Mr. Miroslav were extraordinary.
Reviewed: 26 July 2025 · Stayed in July 2025
Verified reviewReviewed: 24 July 2025 · Stayed in July 2025
Verified reviewReviewed: 21 July 2025 · Stayed in July 2025
Verified reviewThe hotel comes as advertised, high class, great location, amazing rooms and decor.
The value is debatable, it's highly priced, including the breakfast. Also, there were some misunderstandings about my room which were cleared up, but could have been handled better.
Reviewed: 21 July 2025 · Stayed in July 2025
Verified reviewReviewed: 16 July 2025 · Stayed in July 2025
Verified reviewThe Hotel is beautiful. The rooms where big and spacious.
That I have been billed twice once by Booking.com and by the Hotel itself and still waiting to have this rectified
Reviewed: 15 July 2025 · Stayed in July 2025
Verified reviewThe location, room had vaulted ceilings with a huge chandelier and painting adorning the room. Beautiful balcony but no seating. Frette linens were comfortable
The single beds. The rooms, especially bathroom, need an update. The bathroom is super dated. For the price that shouldn’t be the case. Tub is hard to climb over to shower. Bathroom looked dingy. Bad lighting in bathroom. Repaint the bedroom. Clean the drapes. Put seating on balcony. Need more outlets. Room was hot. Need better HVAC.
Reviewed: 10 July 2025 · Stayed in July 2025
Verified reviewReviewed: 2 July 2025 · Stayed in May 2025
Verified reviewCentrally located, sumptuous breakfast options, good restaurants and bar, good service overall
Reviewed: 1 July 2025 · Stayed in June 2025
Verified reviewperfect from arrival to departure with every level of staff outstanding. Perfect location.
Reviewed: 26 June 2025 · Stayed in June 2025
Verified reviewLocation Staff
Reviewed: 25 June 2025 · Stayed in June 2025
Verified reviewReviewed: 20 June 2025 · Stayed in June 2025
Verified review