Hodnocení – InterContinental Wien by IHG 5 hvězdiček

Dear Bohumil, Thank you for your feedback. We are very sorry to hear that your check-out experience was unpleasant and that you found our service unfriendly. This is certainly not up to our standards. We take your comments very seriously and will investigate the matter internally to ensure improvements are made. We would be delighted to have the opportunity to demonstrate our high service standards during a future stay. Should you have any further concerns, please don’t hesitate to reach out to us. Kind regards, Bettina Qiang Front Office Manager

Dear Bohumil, Thank you for your feedback. We are very sorry to hear that your check-out experience was unpleasant and that you found our service unfriendly. This is certainly not up to our standards. We take your comments very seriously a… Zobrazit více

Dear Miloslav, Thank you for your kind feedback! We're thrilled to hear you enjoyed our breakfast—it’s wonderful to know our efforts made a positive impression. We look forward to welcoming you back and ensuring another delightful stay!

Dear Miloslav, Thank you for your kind feedback! We're thrilled to hear you enjoyed our breakfast—it’s wonderful to know our efforts made a positive impression. We look forward to welcoming you back and ensuring another delightful stay… Zobrazit více

Dear Antonin, thank you for writing a feedback about your stay. I want to extend my sincere apologies for the inconvenience and disappointment you experienced during your recent stay at our hotel. Your feedback regarding the water temperature and the quality of the bed linen is deeply concerning to us, and I assure you that we take your comments very seriously. In fact the water temperature is adjustable upon your preferred temperature and there is no temperature limit. We would have been also more than happy to change your blankets from 2 single sized to 1 King sized blanket upon request. We are sorry that we were not able to meet your expectations but we hope that you were still able to enjoy your time in Vienna. I understand your decision to choose a different hotel for your next visit to Vienna, but I hope you will reconsider giving us another chance to demonstrate the high standards of hospitality that we strive to achieve. If you decide to return, please do not hesitate to contact me directly, and I will ensure that your next stay with us exceeds your expectations in every way possible. Sincerely, Bettina Qiang Front Office Manager

Dear Antonin, thank you for writing a feedback about your stay. I want to extend my sincere apologies for the inconvenience and disappointment you experienced during your recent stay at our hotel. Your feedback regarding the water temperat… Zobrazit více

Dear Martina, thank you for your stay with us and your feedback. We are happy to hear that you enjoyed our large breakfast selection. We truly apologize that there was a issue with the heating. In such a case you can contact reception at any time and we will find a solution for you immediately. We really hope to welcome you again! Best regards, Natalie Maier Assistant Manager

Dear Martina, thank you for your stay with us and your feedback. We are happy to hear that you enjoyed our large breakfast selection. We truly apologize that there was a issue with the heating. In such a case you can contact reception at an… Zobrazit více

Dear Martin, Thank you for your feedback on your recent stay. We appreciate your remarks. We apologize for any inconvenience We value your feedback and appreciate your understanding. Your input helps us identify areas for improvement and make necessary changes. We hope to welcome you back in the future for a better and improved experience. Thank you for choosing our hotel. Sincerely, InterContinental Vienna

Dear Martin, Thank you for your feedback on your recent stay. We appreciate your remarks. We apologize for any inconvenience We value your feedback and appreciate your understanding. Your input helps us identify areas for improvement and… Zobrazit více

Dear Katerina, Thank you for your review and feedback on your stay. We are sorry to hear that you were not satisfied with some aspects of our hotel. We take your feedback seriously and will pass it on to our whole management to consider possible improvements. We will use your comments to enhance the quality of these areas. We hope that despite these issues, you still had a pleasant stay and that we will have the opportunity to welcome you again soon. Best regards, InterContinental Vienna

Dear Katerina, Thank you for your review and feedback on your stay. We are sorry to hear that you were not satisfied with some aspects of our hotel. We take your feedback seriously and will pass it on to our whole management to consider p… Zobrazit více

Dear Roman! Thank you for staying with us and for providing us your feedback. It is not every day that we receive feedback as detailed and thoughtful as yours. But trust us when we say that it does not go unnoticed. Your comment has given us valuable insight into the services that we provide at our property, the InterContinental Vienna. We sincerely thank you for taking the time to share your thoughts with us, especially also the comments about the umbrellas. With kindest regards, InterContinental Vienna

Dear Roman! Thank you for staying with us and for providing us your feedback. It is not every day that we receive feedback as detailed and thoughtful as yours. But trust us when we say that it does not go unnoticed. Your comment has given u… Zobrazit více