Reviews of InterContinental Wien by IHG 5 stars
Johannesgasse 28, 03. Landstraße, 1030 Vienna, Austria
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Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewPerfect location and clean very friendly
Reviewed: 2 September 2025 · Stayed in September 2025
Verified reviewAll good
Breakfast nothing exceptional
Reviewed: 1 September 2025 · Stayed in September 2025
Verified reviewReviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewI really appreciated the friendliness and professionalism of the staff, which made the stay comfortable. The room size was spacious and provided enough comfort. The breakfast was very good with a wide variety of options to start the day.
The hotel’s location required around 20 minutes of walking to reach the main shopping areas, which was not very convenient. The room furniture and amenities such as towels and blankets felt outdated and should be upgraded. The room had an old floor carpet that clearly needs replacement. Additionally, the closet was placed inside the bathroom/toilet area, which made it inconvenient to use.
Dear Abdulaziz, Thank you for taking the time to share your detailed feedback. We're delighted to hear that you found our team friendly and professional, and that you enjoyed the spacious room and variety offered at breakfast — it’s always great to know when our efforts contribute to a comfortable stay. We also truly appreciate your honest comments about the areas that could be improved. Your observations regarding the room furnishings, carpet, and layout have been noted and will be shared with our management team as we continue to plan future upgrades. We understand the importance of both comfort and convenience, and your insights are invaluable in helping us enhance the guest experience. We hope to have the opportunity to welcome you back again and provide an even better stay. Best regards, Kateryna Khrapko Assistant Front Office Manager
Dear Abdulaziz, Thank you for taking the time to share your detailed feedback. We're delighted to hear that you found our team friendly and professional, and that you enjoyed the spacious room and variety offered at breakfast — it’s al… Show more
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewQuality hotel
Dear Timothy, Thank you for your kind words! We're delighted to hear you consider us a quality hotel. It was a pleasure having you with us, and we look forward to welcoming you back soon for another great stay. Best regards, Kateryna Khrapko Assistant Front Office Manager
Dear Timothy, Thank you for your kind words! We're delighted to hear you consider us a quality hotel. It was a pleasure having you with us, and we look forward to welcoming you back soon for another great stay. Best regards, Kateryna … Show more
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in May 2025
Verified reviewReviewed: 14 August 2025 · Stayed in August 2025
Verified reviewLocation: across from Stadtpark subway. Couldn't be any better. The room: comfortable, quiet and with a nice bed and great pillows. Breakfast: it is buffet style and has a lot of choices. Staff: very polite and helpful Gym: with enough equipment for a nice workout and you can help yourself to some water and fruit in the main area of the gym
Dear JP73, Thank you for your wonderful review! We're so pleased to hear you enjoyed our convenient location near Stadtpark, as well as the comfort and quiet of your room. It's great to know the breakfast selection, our friendly team, and the gym facilities all met your expectations. We truly appreciate your kind words and hope to welcome you back again soon for another great stay! Best regards, Kateryna Khrapko Assistant Front Office Manager
Dear JP73, Thank you for your wonderful review! We're so pleased to hear you enjoyed our convenient location near Stadtpark, as well as the comfort and quiet of your room. It's great to know the breakfast selection, our friendly tea… Show more
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in July 2025
Verified reviewAmazing staff and one of the best lobby cafe bars. Also, conveniently located opposite a metro station.
The bathroom has a tub instead of shower and there isn't much happening around the hotel (you do need to walk some 500-700m or catch metro) to get to the major tourist or shopping areas.
Dear Vladislav, Thank you very much for taking the time to share your feedback with us. We’re delighted to hear that you enjoyed the warm hospitality of our team and that you found our lobby café bar to be one of the best — your kind words truly mean a lot to us. We're also glad that our location near the metro station added convenience to your stay. We appreciate your comments regarding the bathroom setup and the surrounding area. While our location offers quick access to the city’s key attractions via public transport or a short walk, we understand that preferences can vary, and we value your perspective. Your feedback helps us continuously improve the guest experience. We hope to have the pleasure of welcoming you back to InterContinental Vienna in the future. Warm regards, Kateryna Khrapko Assistant Front Office Manager
Dear Vladislav, Thank you very much for taking the time to share your feedback with us. We’re delighted to hear that you enjoyed the warm hospitality of our team and that you found our lobby café bar to be one of the best — your kind word… Show more
Reviewed: 11 August 2025 · Stayed in May 2025
Verified reviewReviewed: 10 August 2025 · Stayed in August 2025
Verified reviewThe location was excellent, close to main attractions. The room was clean, comfortable, and well-equipped.
Staff communication needs improvement. During check-in, the process took a long time despite having a confirmed booking in advance.
Dear Abdulla, Thank you for sharing your feedback with us. We’re glad to hear that you enjoyed our excellent location and found your room clean, comfortable, and well-equipped. However, we sincerely apologize for the delay and inconvenience you experienced during check-in. This is certainly not the smooth, efficient process we strive to provide, especially for guests with confirmed bookings. Your comments regarding staff communication are important to us, and we will address this with our team to ensure a more seamless experience in the future. Thank you again for choosing to stay with us. We hope to have the opportunity to welcome you back and provide an even better stay next time. Warm regards, Kateryna Khrapko Assistant Front Office Manager
Dear Abdulla, Thank you for sharing your feedback with us. We’re glad to hear that you enjoyed our excellent location and found your room clean, comfortable, and well-equipped. However, we sincerely apologize for the delay and inconvenien… Show more
Reviewed: 10 August 2025 · Stayed in July 2025
Verified reviewFriendly staff
Outdated facility, in need of modernization and refurbishment, poor cheap breakfast
Reviewed: 9 August 2025 · Stayed in July 2025
Verified reviewReviewed: 8 August 2025 · Stayed in August 2025
Verified reviewReviewed: 30 July 2025 · Stayed in July 2025
Verified reviewgreat breakfast with high value and perfect place @ IHG
no thing
Dear SalahB, Thank you so much for your wonderful feedback! We're thrilled to hear you enjoyed our breakfast and found it to be of great value. It's also fantastic to know our location met your expectations. We truly appreciate your kind words and your recognition of the IHG experience. We look forward to welcoming you back soon! Warm regards, Kateryna Khrapko Assistant Front Office Manager
Dear SalahB, Thank you so much for your wonderful feedback! We're thrilled to hear you enjoyed our breakfast and found it to be of great value. It's also fantastic to know our location met your expectations. We truly appreciate you… Show more
Reviewed: 30 July 2025 · Stayed in July 2025
Verified reviewgreat services in breakfast lounge with amazing staff
no thing
Dear SalahB, Thank you for your kind words! We're delighted to hear that you enjoyed the service in our breakfast lounge and that our team made a positive impression. Your appreciation means a lot to us, and we’ll be sure to share your compliments with the staff. We look forward to welcoming you back for another great experience! Warm regards, Kateryna Khrapko Assistant Front Office Manager
Dear SalahB, Thank you for your kind words! We're delighted to hear that you enjoyed the service in our breakfast lounge and that our team made a positive impression. Your appreciation means a lot to us, and we’ll be sure to share your… Show more
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewclassic and beautiful old fashioned hotel, cleann ad good services.
breakfast area as location, but the f&b offer was wide and good
Dear Enrico, Thank you for your thoughtful feedback. We’re pleased to hear you enjoyed the classic charm of our hotel, the cleanliness, and the quality of service provided. It’s also great to know you appreciated the variety and quality of our food and beverage offerings at breakfast. We do take note of your comment regarding the breakfast area's location and will keep it in mind as we explore ways to enhance the overall guest experience. We hope to welcome you back again soon! Warm regards, Kateryna Khrapko Assistant Front Office Manager
Dear Enrico, Thank you for your thoughtful feedback. We’re pleased to hear you enjoyed the classic charm of our hotel, the cleanliness, and the quality of service provided. It’s also great to know you appreciated the variety and quality of… Show more
Reviewed: 27 July 2025 · Stayed in July 2025
Verified reviewLocation
Air condition
Dear Mohammed, Thank you for your review and for highlighting our great location! We're glad you enjoyed your stay overall. We’re sorry to hear the air conditioning didn’t meet your expectations. Your feedback is important, and we’ll be sure to look into it to ensure better comfort for future stays. We appreciate your comments and hope to have the opportunity to welcome you back again soon! Warm regards, Kateryna Khrapko Assisant Front Office Manager
Dear Mohammed, Thank you for your review and for highlighting our great location! We're glad you enjoyed your stay overall. We’re sorry to hear the air conditioning didn’t meet your expectations. Your feedback is important, and we’ll … Show more
Reviewed: 27 July 2025 · Stayed in July 2025
Verified reviewThe room was super classy and comfy, location of the hotel is 5 ~ 10 minutes walk from the city center with direct access to the Metro station. Parking is available onsite with extra fees. The staff are super helpful and friendly. Early check-in was possible with NO additional fee as the room was ready - thanks to the full team for the help.
Dear RNoufal, Thank you so much for your kind and detailed feedback! We’re delighted to hear you enjoyed the comfort and style of your room, as well as our convenient location near the city center and direct metro access. It’s also wonderful to know that our team was able to assist with an early check-in and that you felt well taken care of throughout your stay. Your appreciation truly means a lot to us. We hope to have the pleasure of welcoming you back to the InterContinental Vienna again soon! Warm regards, Kateryna Khrapko Assistant Front Office Manager
Dear RNoufal, Thank you so much for your kind and detailed feedback! We’re delighted to hear you enjoyed the comfort and style of your room, as well as our convenient location near the city center and direct metro access. It’s also wonderf… Show more
Reviewed: 26 July 2025 · Stayed in June 2025
Verified reviewReviewed: 25 July 2025 · Stayed in July 2025
Verified reviewFine room with a great view of the park and city. The breakfast program we bought in advance was very good and diversified. The bathroom was a little tight.
Slightly bigger bathroom.
Dear Thomas, Thank you for taking the time to share your feedback following your stay at InterContinental Vienna. We’re pleased to hear that you enjoyed your room and the beautiful view of the park and city. It’s also great to know that our pre-booked breakfast offering met your expectations with its variety and quality. We appreciate your note regarding the bathroom size and understand that a bit more space would have enhanced your comfort. Your comments have been shared with our team as we continue to look for ways to improve the guest experience. We hope to have the pleasure of welcoming you back in the near future. Warm regards, Kateryna Khrapko Assistant Front Office Manager
Dear Thomas, Thank you for taking the time to share your feedback following your stay at InterContinental Vienna. We’re pleased to hear that you enjoyed your room and the beautiful view of the park and city. It’s also great to know that o… Show more
Reviewed: 25 July 2025 · Stayed in July 2025
Verified reviewVery classic interior
Dear Payman, Thank you for your feedback! We’re glad you noticed and appreciated the classic interior design of InterContinental Vienna. Our timeless style reflects the elegance and history of the city, and we’re happy it left an impression. We hope to welcome you back soon for another enjoyable stay. Best regards, Kateryna Khrapko Assistant Front Office Manager
Dear Payman, Thank you for your feedback! We’re glad you noticed and appreciated the classic interior design of InterContinental Vienna. Our timeless style reflects the elegance and history of the city, and we’re happy it left an impressi… Show more