Reviews of JUFA Hotel Kaprun - Summercard included
Nikolaus-Gassner-Straße 51, 5710 Kaprun, Austria
Loading
Guests also reviewed these properties:
Dos Hermanas, Spain
Ulyanovsk, Russia
Madera, United States
Tsarevo, Bulgaria
Vitória, Brazil
Khon Kaen, Thailand
Colwyn Bay, United Kingdom
Mijas Costa, Spain
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewBreakfast was great and also ability to use many perks that come with Summer-pass that was included within the price. Staff was great and helpful and there is a free parking and a bus stop just in front of the hotel.
Rooms are a bit out fashioned and have visible signs of tear and wear. They were clean thou. Light in the toilet is on a move sensor and goes black if a person is stationary for more than 30sec or something like that. Also, there is a lot of people sitting and eating on a grass in front of the hotel leaving lots of garbage and polluting.
Dear Dario, It's wonderful to hear that you enjoyed our robust breakfast offering and the added benefits of the Summer-pass. We're also glad to know that you found our staff helpful and that the convenience of free parking and a nearby bus stop enhanced your stay. We understand your concerns about the room decor and lighting in the toiletries. Your feedback is important to us and we are constantly looking for ways to improve our guest experience. With this in mind, we are excited to share that we have plans for a renovation phase, which will certainly address some of the aspects you mentioned. As for the issue of littering outside the hotel, we take the cleanliness of our surroundings very seriously and will take appropriate measures to ensure a better ambiance for our guests. Thank you for your feedback. We look forward to welcoming you back to JUFA Hotel Kaprun for an even better experience. Best Regards, [Your Name]
Dear Dario, It's wonderful to hear that you enjoyed our robust breakfast offering and the added benefits of the Summer-pass. We're also glad to know that you found our staff helpful and that the convenience of free parking and a nearby bus… Show more
Reviewed: 25 August 2025 · Stayed in July 2025
Verified reviewReviewed: 23 August 2025 · Stayed in July 2025
Verified reviewSummercard is a great option. Good breakfast, nice SPA, there is an elevator.
Nothing in the room, even a kettle. Not so clean, sticky floor. View to the parking.
Dear Leonid Gorelik, It's wonderful to hear that you found our Summercard option, breakfast, SPA facilities, and in-house elevator to your liking at the JUFA Hotel Kaprun. We always strive to make our guests' stay as comfortable and enjoyable as possible. We regret, however, that some aspects of your stay did not meet your expectations. Concerning your room amenities and cleanliness, we believe in providing a relaxing and pristine environment for our guests, and we are sorry if this was not your experience. We are always looking for ways to better our services and amenities, and your remarks will be taken into consideration. In fact, we are currently planning some improvements that we hope will significantly enhance our guest experience. Thank you for sharing your thoughts with us. Your feedback is very valuable and helps us to make continuous improvements. We hope to welcome you back to JUFA Hotel Kaprun in the future. Warm Regards, The JUFA Hotel Kaprun Team
Dear Leonid Gorelik, It's wonderful to hear that you found our Summercard option, breakfast, SPA facilities, and in-house elevator to your liking at the JUFA Hotel Kaprun. We always strive to make our guests' stay as comfortable and enjoya… Show more
Reviewed: 17 August 2025 · Stayed in July 2025
Verified reviewReviewed: 16 August 2025 · Stayed in August 2025
Verified reviewReviewed: 16 August 2025 · Stayed in July 2025
Verified reviewReviewed: 15 August 2025 · Stayed in August 2025
Verified reviewKaprun card is really worthwhile, area is lovely 🌹 , the staff was great and the hotel room was comfy
Dear Tal, It's wonderful to hear that you enjoyed your stay at JUFA Hotel Kaprun. The Kaprun card is indeed quite popular among our guests and we're pleased that you found it worthwhile. We're also delighted that you felt comfortable in your room and appreciated our staff. Our team always strives to create a lovely ambiance and it's heartening to know that you found our location beautiful. We hope to welcome you back in the future for another memorable experience. Best Regards, JUFA Hotel Kaprun Team
Dear Tal, It's wonderful to hear that you enjoyed your stay at JUFA Hotel Kaprun. The Kaprun card is indeed quite popular among our guests and we're pleased that you found it worthwhile. We're also delighted that you felt comfortable in yo… Show more
Reviewed: 15 August 2025 · Stayed in August 2025
Verified reviewWe liked that the staff were very friendly, and our room was cleverly designed to accommodate four people with four beds. Although it was relatively small, it still felt spacious and comfortable.
Dear Abeer, It's wonderful to hear that you appreciated the design of our rooms and found them spacious and comfortable despite their size. We aim to maximize comfort and functionality in our designs, and your feedback affirms that we're on the right track. On another note, it's heartening to hear that our staff made a positive impact on your stay. We believe in providing our guests with a friendly and welcoming atmosphere, and it's rewarding to know that our efforts resonated with you. We look forward to the opportunity of welcoming you back to JUFA Hotel Kaprun in the future. Best regards, [Your Name]
Dear Abeer, It's wonderful to hear that you appreciated the design of our rooms and found them spacious and comfortable despite their size. We aim to maximize comfort and functionality in our designs, and your feedback affirms that we're o… Show more
Reviewed: 10 August 2025 · Stayed in July 2025
Verified reviewGreat location, professional & lovely team making the trip memorable
Everything was just perfect!
Dear Mr. Jagendrasingh, It's heartening to hear about your wonderful experience at JUFA Hotel Kaprun. Our team indeed strives to provide a memorable stay with their professionalism and charm, and your words affirm their excellent work. Your positive feedback about our location further reinforces our belief in the importance of offering an ideally situated hotel for our esteemed guests. Thank you for sharing your thoughts and for your perfect rating. We look forward to hosting you once again for another memorable stay. Best Regards, JUFA Hotel Kaprun Team
Dear Mr. Jagendrasingh, It's heartening to hear about your wonderful experience at JUFA Hotel Kaprun. Our team indeed strives to provide a memorable stay with their professionalism and charm, and your words affirm their excellent work. Yo… Show more
Reviewed: 9 August 2025 · Stayed in August 2025
Verified reviewReviewed: 7 August 2025 · Stayed in July 2025
Verified reviewReviewed: 3 August 2025 · Stayed in August 2025
Verified reviewReviewed: 2 August 2025 · Stayed in July 2025
Verified reviewReviewed: 2 August 2025 · Stayed in July 2025
Verified reviewClean comfortable, well designed rooms, friendly helpful staff. Great breakfast with loads of choice. We stayed here at the beginning and end of our trek on the Glocknerrunde.
Dear Graham, It's delightful to hear that you found our rooms to be comfortable, clean, and well-designed. We strive to create an environment where our guests can truly relax and unwind. Our staff will be thrilled to hear that you found them helpful and friendly. They are indeed dedicated to making our guests' stay as pleasant as possible. Your kind words about our breakfast selection are much appreciated. Our aim is to provide a wide range of choices to cater to all tastes. We're happy to have been a part of your Glocknerrunde trek experience. We hope your journey was a memorable one and we look forward to welcoming you back at JUFA Hotel Kaprun. Best regards, Your JUFA Hotel Kaprun Team
Dear Graham, It's delightful to hear that you found our rooms to be comfortable, clean, and well-designed. We strive to create an environment where our guests can truly relax and unwind. Our staff will be thrilled to hear that you found t… Show more
Reviewed: 29 July 2025 · Stayed in July 2025
Verified reviewReviewed: 27 July 2025 · Stayed in July 2025
Verified reviewReviewed: 23 July 2025 · Stayed in July 2025
Verified reviewIts location and the breakfast
The cleaning of the beds,
Dear AHMAD, We're glad to hear that you enjoyed our location and the breakfast at JUFA Hotel Kaprun. It's always a pleasure to provide our guests with a delightful start to the day. Regarding your remarks about the cleaning, we strive to maintain the highest standards of cleanliness and comfort for our guests. It sounds like we missed the mark during your stay, and for that we sincerely apologize. We appreciate your feedback and look forward to having another opportunity to serve you better in the future. Best Regards, The JUFA Hotel Kaprun Team
Dear AHMAD, We're glad to hear that you enjoyed our location and the breakfast at JUFA Hotel Kaprun. It's always a pleasure to provide our guests with a delightful start to the day. Regarding your remarks about the cleaning, we strive to … Show more
Reviewed: 22 July 2025 · Stayed in July 2025
Verified reviewWe really enjoyed breakfast also sauna was excellent.
Room needs to be repainted.
Dear Viliam S, It's a delight to hear that you had a wonderful time during your stay at JUFA Hotel Kaprun, particularly enjoying our breakfast and sauna amenities. On the other hand, your valuable feedback regarding the room decoration has been noted. At JUFA Hotel Kaprun, we continually strive to provide an environment that is both comfortable and pleasing to the eye. Looking forward to welcoming you back in the future. Best regards, JUFA Hotel Kaprun
Dear Viliam S, It's a delight to hear that you had a wonderful time during your stay at JUFA Hotel Kaprun, particularly enjoying our breakfast and sauna amenities. On the other hand, your valuable feedback regarding the room decoration h… Show more
Reviewed: 17 July 2025 · Stayed in July 2025
Verified reviewReviewed: 13 July 2025 · Stayed in May 2025
Verified reviewReviewed: 11 July 2025 · Stayed in July 2025
Verified reviewReviewed: 10 July 2025 · Stayed in July 2025
Verified reviewExcellent hotel with nice location and views. Breakfast has plenty of options. Rooms are clean but small in size as compared to similar hotels. You will find bunk beds too in the rooms (which was surprising to us).
The rooms are small as compared to other similar hotels. Our room had the bunk beds, which we were not expecting.
Dear Asif, It's a pleasure to hear that you enjoyed your stay at the JUFA Hotel Kaprun, and found our location, views and breakfast to your liking. We appreciate your understanding about the room sizes and the presence of bunk beds. Our hotel's history as a youth hostel has indeed influenced some of our room features, which includes the unique addition of bunk beds. We understand that this might be surprising, and we're grateful for your feedback on this matter. We hope that despite this, your overall experience was pleasant and that we'll have the opportunity to welcome you back in the future. Rest assured, we constantly strive to offer an enjoyable and comfortable stay for all our guests. Best regards, The JUFA Hotel Kaprun Team
Dear Asif, It's a pleasure to hear that you enjoyed your stay at the JUFA Hotel Kaprun, and found our location, views and breakfast to your liking. We appreciate your understanding about the room sizes and the presence of bunk beds. Our … Show more
Reviewed: 10 July 2025 · Stayed in July 2025
Verified reviewReviewed: 9 July 2025 · Stayed in July 2025
Verified reviewWe had a pleasant stay - we came as a family of eight with three generations - is was very good and we had a nice couple of days! The included Summercard was a really nice addition 🤗 we went to Sigmund Thun Klamm and the Maiskogelbahn (both included in the Summercard) and the Maisi Flitzer alpine coaster (not included). We travel with kids in the age of 4, 7 and 11..
It would have been amazing with a charger for electrical cars.. But there were other chargers nearby ☺️
Dear Rikke Enøe Kjær, Your experience at JUFA Hotel Kaprun sounds truly delightful and it's a pleasure to hear that your entire family enjoyed their stay. The Summercard is indeed a great benefit and we are thrilled that you had the chance to explore Sigmund Thun Klamm and the Maiskogelbahn. Regarding your suggestion about an electric car charger, we appreciate your understanding. We are always looking to improve our services and your feedback is valuable in this regard. We look forward to the opportunity to serve you and your lovely family again soon. Best regards, The Team at JUFA Hotel Kaprun
Dear Rikke Enøe Kjær, Your experience at JUFA Hotel Kaprun sounds truly delightful and it's a pleasure to hear that your entire family enjoyed their stay. The Summercard is indeed a great benefit and we are thrilled that you had the chance… Show more