Reviews of JUFA Hotel Mariazell 3 stars
Sigmundsberg 1, 8630 Mariazell, Austria
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Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewFood was good. Scumbled eggs maybe too dry.
Payment terminal was not working on the checkout. There has always been the boring part of the check-in/out.
Dear Jakub, It's delightful to hear that you found our food to your liking, although we take note of your comment regarding the scrambled eggs. We always strive to maintain the highest standards in our culinary offerings. We regret any inconvenience caused during your check-out process. We certainly understand how important a seamless check-in/out experience is to our guests and we strive to provide this consistently. We hope to have the opportunity to welcome you back to JUFA Hotel Mariazell in the future. Kind regards, Your JUFA Mariazell Team
Dear Jakub, It's delightful to hear that you found our food to your liking, although we take note of your comment regarding the scrambled eggs. We always strive to maintain the highest standards in our culinary offerings. We regret any in… Show more
Reviewed: 12 August 2025 · Stayed in June 2025
Verified reviewReviewed: 11 August 2025 · Stayed in July 2025
Verified reviewReviewed: 22 July 2025 · Stayed in July 2025
Verified reviewThe location is a great plus, the hotel is situated in beautiful nature. The food was really tasty.
The only issue was that there was some trouble with water on the last day of our stay.
Dear Nina, It's a pleasure to hear that you enjoyed the location of our hotel, nestled in the heart of nature, and found our food to your taste. In regards to the water issue you experienced on your final day, we deeply regret any inconvenience this may have caused. Your comfort and satisfaction are of utmost importance to us, and we strive to provide a seamless stay for our guests from check-in to check-out. Thank you for sharing your experience and for choosing JUFA Hotel Mariazell. We sincerely hope to welcome you back again in the future. Kind regards, Your JUFA Mariazell Team
Dear Nina, It's a pleasure to hear that you enjoyed the location of our hotel, nestled in the heart of nature, and found our food to your taste. In regards to the water issue you experienced on your final day, we deeply regret any inconve… Show more
Reviewed: 25 May 2025 · Stayed in May 2025
Verified reviewSelf check on tablet withou glasses is not better.
Dear Jozef, We understand that the self-check-in process on our tablet might have caused some inconvenience, especially without glasses. Your feedback is very valuable to us as it helps us in continuously enhancing our services to cater to the needs of our guests in the best possible way. Please feel free to share more about your experience with us. We always strive to ensure that our guests have a smooth and comfortable stay at the JUFA Hotel Mariazell. Best regards, from the JUFA Hotel Team
Dear Jozef, We understand that the self-check-in process on our tablet might have caused some inconvenience, especially without glasses. Your feedback is very valuable to us as it helps us in continuously enhancing our services to cater to… Show more
Reviewed: 29 March 2025 · Stayed in February 2025
Verified reviewThe surrounding area.
It’s very old and run-down. The pool was very dirty.
Dear Dr. Fabian, We are glad to hear that you appreciated the beautiful surroundings of JUFA Hotel Mariazell. Our location is indeed one of our most treasured features. However, your feedback concerning the hotel's condition and the pool cleanliness is duly noted. We are committed to providing our guests with a comfortable and enjoyable stay, and it's disheartening to learn that we didn't meet your expectations this time. We value your feedback and will take it into account as we continuously strive to offer an excellent experience to our guests. Thank you once again for your review. Best regards, Dominik Egger
Dear Dr. Fabian, We are glad to hear that you appreciated the beautiful surroundings of JUFA Hotel Mariazell. Our location is indeed one of our most treasured features. However, your feedback concerning the hotel's condition and the pool… Show more
Reviewed: 26 February 2025 · Stayed in February 2025
Verified reviewLocation, lovely food, family friendly
We had to pay for air hockey, pool tables etc.
Dear Ms. K., We are very pleased that you appreciated the prime location, the delicious food and the family-friendly environment at the JUFA Hotel Mariazell. We were really very pleased to receive your positive comments. As for your concerns regarding the additional costs for leisure activities such as air hockey and pool tables, we understand that this aspect may not have met your expectations. Please understand that these amenities are charged separately, as they are provided to us by an external company! We value your feedback as it helps us to provide all our guests with the best possible experience. We hope to welcome you and your family again in the future. Kind regards, your JUFA Hotel Team
Dear Ms. K., We are very pleased that you appreciated the prime location, the delicious food and the family-friendly environment at the JUFA Hotel Mariazell. We were really very pleased to receive your positive comments. As for your conce… Show more
Reviewed: 24 February 2025 · Stayed in February 2025
Verified reviewThe location who fine just 5 minutes from the ski resort - The pool was nice as well.
I would call it hostel quality even if some times hostels are better than this. The room was very basic and the mattress very uncomfortable. The bathroom was old with damages. The half board is 20 euros per person and the food quality was very low. The reception was most of the times busy (only one person was working) - we were waiting for 30 minutes to check out. 200 euros per night (with dinner) is super expensive for a hotel that has the service and quality of an one star hotel. * we were also charged at the check out 6 euros to borrow a bathrobe and nobody told us that we should pay for it in advance. A three stars hotel without even bathrobes provided for free is more like a hostel. Also, the room was not cleaned daily and we had even to ask for toilet paper.
Dear Dimitrios, Thank you for taking the time to share your feedback. We're pleased to hear you appreciated our location and pool. However, we're sorry to hear that other aspects of your stay did not meet your expectations. Your remarks about the room, food quality, and service have been duly noted. We appreciate your candid feedback, as it helps us identify areas where we can improve. We apologize for any misunderstanding regarding the bathrobe charge; we will ensure our policies are more clearly communicated in the future. We hope you'll consider giving us another opportunity to serve you better in the future. Best regards from the JUFA Hotel Team.
Dear Dimitrios, Thank you for taking the time to share your feedback. We're pleased to hear you appreciated our location and pool. However, we're sorry to hear that other aspects of your stay did not meet your expectations. Your remarks a… Show more
Reviewed: 20 February 2025 · Stayed in February 2025
Verified reviewReviewed: 17 January 2025 · Stayed in December 2024
Verified reviewThe surrounding is beautiful.
The swimming pool was very cold. The breakfast had not have a huge selection of food..
Dear Dora, Your feedback on your experience at the JUFA Hotel Mariazell is much appreciated. We are delighted to hear that you loved the beautiful surroundings. We understand that the temperature of our swimming pool might not have met your expectations. The pool is kept between 26- 28°C for hygiene purposes and to maintain a pleasant environment for all our guests. We appreciate your understanding that it sometimes takes a bit to warm up due to the continuous supply of fresh water. Regarding the breakfast, we are constantly working on improving our offerings. We believe in the importance of a diverse and quality meal to start the day and appreciate your remarks which will guide us in enhancing this service. We hope to have the opportunity to serve you again in the future and provide a more superior experience. Best regards from the JUFA Hotel Team
Dear Dora, Your feedback on your experience at the JUFA Hotel Mariazell is much appreciated. We are delighted to hear that you loved the beautiful surroundings. We understand that the temperature of our swimming pool might not have met y… Show more
Reviewed: 15 January 2025 · Stayed in January 2025
Verified reviewI don’t usually leave written reviews, but in this case, I feel compelled to share our experience. Due to illness, we were unsure whether we would be able to make the trip, so I contacted the hotel to inquire about their cancellation policy. Unfortunately, I didn’t receive any response. I eventually managed to reach them by phone, and although the cancellation terms were fixed (which I understand), we would have appreciated the option to reschedule for a later date. In the end, we decided to arrive a day later, on December 31. Upon arrival, I attempted to register for the New Year’s Eve dinner but was informed that it was too late. It’s a shame that I wasn’t advised of the need for a reservation during my phone call with the hotel when I had adjusted our arrival date. While I understand that it might not have crossed their minds at the time, this was just the beginning of our disappointment. Because we arrived a day later, it was clear that we were assigned the last available room, likely due to uncertainty about our arrival. Unfortunately, the room was a wheelchair-accessible one, which, while practical for those who need it, can present inconveniences for others. The room itself was very small, and the shower had a faulty lever for adjusting water temperature that kept falling off and needed to be held in place during use—a frustrating issue. The pool was another letdown. It was so cold that hardly anyone used it, though, thanks to prior reviews, we at least expected this. Another impracticality was the combination of the reception desk and bar. During checkout (which we chose to do a day earlier than planned due to our dissatisfaction), we had to wait in a long line while the sole receptionist alternated between assisting unhappy guests ahead of us, unloading the dishwasher, and making coffee. His pace was excruciatingly slow—so much so that if there were a competition for the slowest receptionist in the world, he’d miss the starting line entirely.
Dear Mickael071, Your feedback is very important to us and we are very sorry that your last stay at the JUFA Hotel Mariazell did not meet your expectations. We understand that the situation you experienced regarding communication, room assignment and reception services may have caused inconvenience, and for that we sincerely apologize. We will, of course, fix the tap in the room immediately! Regarding the pool, we would like to clarify that it is an indoor pool and not a thermal pool, so the water temperature is normally between 26 and 28 °C. We take hygiene very seriously and exchange a certain amount of water for fresh water for each bather to ensure perfect cleanliness. This process can sometimes take a while for the replaced water to warm up. We take your feedback very seriously. As part of our ongoing commitment to improving our services, we are implementing stricter quality controls and staff training to provide a better experience for all our guests. We always try to address all our guests' concerns, but depending on the effort involved, there may be waiting times. We apologize again for any inconvenience and hope to welcome you again in the future so that you have a more satisfying experience. Kind regards,Your JUFA Hotel Team
Dear Mickael071, Your feedback is very important to us and we are very sorry that your last stay at the JUFA Hotel Mariazell did not meet your expectations. We understand that the situation you experienced regarding communication, room ass… Show more
Reviewed: 9 January 2025 · Stayed in December 2024
Verified reviewcomfortable rooms, and good breakfast
check in and check out process can be improved
Dear Jacques, It's wonderful to hear that you found our rooms comfortable and enjoyed our breakfast. At JUFA Hotel Mariazell, we pride ourselves on offering a relaxing environment paired with a good start to the day with our regionally sourced breakfast. Your insight about the check-in and check-out process is valuable to us. We continually strive to ensure smooth experiences for our guests, and your feedback helps us focus on areas that might need a bit of fine-tuning. Thank you for choosing to stay with us and for taking the time to share your experience. We look forward to welcoming you back in the near future. Best regards from the JUFA Hotel Team.
Dear Jacques, It's wonderful to hear that you found our rooms comfortable and enjoyed our breakfast. At JUFA Hotel Mariazell, we pride ourselves on offering a relaxing environment paired with a good start to the day with our regionally sou… Show more
Reviewed: 1 December 2024 · Stayed in November 2024
Verified reviewReviewed: 10 November 2024 · Stayed in September 2024
Verified reviewReviewed: 29 October 2024 · Stayed in October 2024
Verified reviewGreat breakfast Spacious parking
Cold water in the swimmingpool Insufficient towels in sauna (amount and small size) A bit confused staff asking to pay already paid room
Dear Eva, Your detailed feedback is highly appreciated. It is heartening to know that you found our comprehensive breakfast appealing and appreciated our spacious parking facilities. The cleanliness and comfort of our accommodations is something we take pride in. We regret to hear about your experience with the pool's temperature. As an indoor pool, the water is typically maintained at a comfortable 26- 28°C. We apologize if you found it colder than expected. Regarding the towels in the sauna, your feedback will be noted. We're sorry to hear about the confusion related to the payment of the room. We always strive for a seamless guest experience and your feedback will help us in this regard. We hope that despite these issues, the overall experience at the JUFA Hotel Mariazell met your expectations. Our staff is dedicated to providing a memorable stay and we hope to welcome you back in the future. Best regards from the JUFA Hotel Team.
Dear Eva, Your detailed feedback is highly appreciated. It is heartening to know that you found our comprehensive breakfast appealing and appreciated our spacious parking facilities. The cleanliness and comfort of our accommodations is som… Show more
Reviewed: 2 October 2024 · Stayed in July 2024
Verified reviewReviewed: 9 September 2024 · Stayed in September 2024
Verified reviewReviewed: 1 September 2024 · Stayed in August 2024
Verified reviewReviewed: 18 August 2024 · Stayed in August 2024
Verified reviewReviewed: 17 August 2024 · Stayed in August 2024
Verified reviewLocation and amenities
Everything was fine.
Dear Oleh, It's great to know that you found our location and amenities to be to your liking. It's always our priority to ensure our guests have a comfortable and enjoyable stay. We're also pleased to hear that everything was fine during your stay. We take pride in providing a seamless experience for our guests and it's always encouraging to hear positive feedback. We look forward to welcoming you back to JUFA Hotel Mariazell in the future. Best regards from the JUFA Hotel Team.
Dear Oleh, It's great to know that you found our location and amenities to be to your liking. It's always our priority to ensure our guests have a comfortable and enjoyable stay. We're also pleased to hear that everything was fine during… Show more
Reviewed: 31 July 2024 · Stayed in July 2024
Verified reviewI think we were not the target audience. I hadn't realised it was such a family hotel. It was fine and comfortable but rather basic. Excellent if you are travelling with little kids- needless to say we weren't
Dear Vanessa, Your insights about your stay at JUFA Hotel Mariazell are highly appreciated. We are glad you found our accommodations to be comfortable. Indeed, we pride ourselves on being a family-friendly hotel, but we strive to cater to all types of travelers. We are saddened to hear that your experience wasn't entirely as expected, and we hope we are able to meet your specific needs better in the future. Best regards from the JUFA Hotel Team.
Dear Vanessa, Your insights about your stay at JUFA Hotel Mariazell are highly appreciated. We are glad you found our accommodations to be comfortable. Indeed, we pride ourselves on being a family-friendly hotel, but we strive to cater to… Show more
Reviewed: 31 July 2024 · Stayed in May 2024
Verified reviewReviewed: 30 July 2024 · Stayed in July 2024
Verified reviewReviewed: 14 July 2024 · Stayed in July 2024
Verified reviewThe staff was very kind. The breakfast was ok. I think they should have more variety for Muslim Gast. Although it was fine. They could give us more seasonal fruits like cherry strawberry Melon etc.
It was really hot in the room. Because they don't have any air conditioner or any electric fan available. It was really hot in the room!!!
Dear Mrs, Your feedback is highly valued, and we appreciate you taking the time to share your experiences at the JUFA Hotel Mariazell. It's disheartening to learn of your discomfort due to the room temperature. Indeed, providing a comfortable environment for our guests is of paramount importance. On a more positive note, it's heartening to hear about your pleasant encounters with our staff. We pride ourselves on delivering friendly and attentive service. The breakfast you mentioned is also a key part of our hospitality experience. Your suggestions on adding more variety catering to a Muslim diet and including more seasonal fruits have been duly noted. Your insights are vital in our endeavor to continually improve our services. Thank you once again for your constructive feedback. Yours sincerely, The JUFA Hotel Team
Dear Mrs, Your feedback is highly valued, and we appreciate you taking the time to share your experiences at the JUFA Hotel Mariazell. It's disheartening to learn of your discomfort due to the room temperature. Indeed, providing a co… Show more
Reviewed: 24 June 2024 · Stayed in June 2024
Verified review