Hodnocení – Kempinski Hotel Das Tirol 5 hvězdiček

Dear Guest, Thank you very much for choosing to stay with Kempinski Hotel Das Tirol once again and for your loyalty over the years. We are delighted to hear that you continue to appreciate our location, spa area, and stylish furnishings, and that you enjoy returning to us. At the same time, we deeply regret that during your most recent visit, you noticed a decline in attention to the small details that made previous stays truly exceptional for you. We take your comments about the missing welcome card, water, and sweets in the room, the absence of sleep-enhancing wooden products, the lack of shampoo and soap in the pool showers, and the flavored water in the spa very seriously. Your points regarding the breakfast offering and the introduction of parking fees are also important observations for us. We understand that it is precisely these small gestures and amenities that make a stay at a 5-star hotel special and memorable. Your feedback is extremely valuable to us, as it helps us identify potential declines in quality and take corrective action. Please be assured that we will immediately discuss your comments internally and explore ways to reintroduce these details or offer equivalent alternatives that meet our high standards. Our goal is to provide you with a flawless and enriching experience on every visit. We sincerely hope to continue welcoming you as our valued guest in the future and to fully convince you of the quality and attention to detail at Kempinski Hotel Das Tirol during your next stay. Warm regards from Tyrol and hopefully see you soon! Axel Bethke General Manager

Dear Guest, Thank you very much for choosing to stay with Kempinski Hotel Das Tirol once again and for your loyalty over the years. We are delighted to hear that you continue to appreciate our location, spa area, and stylish furnishings, a… Zobrazit více

Dear Mr. Pavel, Thank you for your detailed feedback on your third stay at the Kempinski Hotel Das Tirol. We are very pleased to hear that you enjoyed the positive aspects such as our wellness area, the rooms and their facilities, the restaurants and the excellent food. Your appreciation for these areas is a valuable confirmation for our team. At the same time, we deeply regret that your last visit did not meet your expectations and that you found it to be the weakest. Please be assured that we take your comments very seriously: Absence of porter: We sincerely apologize for the inconvenience on your arrival. This is not our standard. Hot breakfast in low season: We understand your disappointment regarding the hot breakfast. In the low season, we deliberately do not offer self-service at the hot buffet, but prepare all hot dishes à la carte freshly to order for you. This enables us to guarantee higher quality and individuality. We regret if this was not clearly communicated or did not meet your expectations and will look into how we can better emphasize this service in the future. Bar staff in the wellness area: We are sorry that you had to search for staff in the wellness area to place an order. We will address this immediately to improve our service there. Professionalism of the staff: We regret that in some areas our staff did not show the professionalism that you are used to and expect from us. We place great importance on excellent service and will provide targeted training to ensure that our team always meets the highest standards. We greatly appreciate your loyalty as a returning guest and regret that this stay did not live up to your previous positive experiences. Your honest feedback helps us to continually improve our services and ensure that future visits deliver the 'pure luxury' experience you have come to expect. We would be delighted if you would give us another opportunity to convince you of our usual standards. Greetings from Jochberg Axel Bethke General Manager

Dear Mr. Pavel, Thank you for your detailed feedback on your third stay at the Kempinski Hotel Das Tirol. We are very pleased to hear that you enjoyed the positive aspects such as our wellness area, the rooms and their facilities, the res… Zobrazit více

Dear Yulia, Thank you very much for taking the time to evaluate your stay at the Kempinski Hotel Das Tirol. As we are constantly striving to ensure excellent service towards our guests, we highly appreciate your feedback. We are really pleased to hear that you enjoyed your stay with us and that your time with us was thoroughly enjoyable. It is always our aim to provide our guests with a memorable and relaxing experience and it fills us with joy that we were able to meet your expectations. I am very sorry to hear that our pool was too cold for you. Our pool has an average temperature of 30 degrees. In special weather conditions, the temperature can change by one degree. The entire team of the Kempinski Hotel Das Tirol and I would be very pleased to welcome you back soon to convince you of our service. Greetings from Jochberg Axel Bethke General Manager

Dear Yulia, Thank you very much for taking the time to evaluate your stay at the Kempinski Hotel Das Tirol. As we are constantly striving to ensure excellent service towards our guests, we highly appreciate your feedback. We are really ple… Zobrazit více

Dear Mr. Michal, Thank you very much for taking the time to evaluate your stay at the Kempinski Hotel Das Tirol. As we are constantly striving to ensure excellent service towards our guests, we highly appreciate your feedback. I have read your feedback very carefully and unfortunately it saddens me to see that we were not able to convince you 100% on all points. I am very sorry to hear that there have been problems with your bill and the hot water. I have already informed the individual colleagues about this. This is not our standard and I would like to apologize for this. The entire team of the Kempinski Hotel Das Tirol and I would be very pleased to welcome you back soon to convince you of our service. Kind regards from the Kitzbühel Alps Axel Bethke General Manager

Dear Mr. Michal, Thank you very much for taking the time to evaluate your stay at the Kempinski Hotel Das Tirol. As we are constantly striving to ensure excellent service towards our guests, we highly appreciate your feedback. I have rea… Zobrazit více

Dear Martin, thank you very much for your review on Booking and for taking the time to share your impressions with us online. I am very pleased to read that we were able to convince you with our place and service. Unfortunately, we were not able to convince you 100% on all points. If you would like to give us more detailed feedback, please feel free to contact us directly by email or phone. The whole team would be delighted to welcome you back soon. Best regards from Jochberg & hope to see you soon! Thies Bruhn General Manager

Dear Martin, thank you very much for your review on Booking and for taking the time to share your impressions with us online. I am very pleased to read that we were able to convince you with our place and service. Unfortunately, we were n… Zobrazit více

Dear Jindřiška Mikušková, Thank you very much for taking the time to evaluate your stay at the Kempinski Hotel Das Tirol. I am very pleased to read that we were able to meet your expectations and that you had a pleasant stay at our hotel. When we read your feedback, we know that we have achieved our goal. The entire team is looking forward to welcoming you back soon. Best wishes from the Kitzbühel Alps Thies Bruhn General Manager

Dear Jindřiška Mikušková, Thank you very much for taking the time to evaluate your stay at the Kempinski Hotel Das Tirol. I am very pleased to read that we were able to meet your expectations and that you had a pleasant stay at our hotel.… Zobrazit více

Dear Mr. Martin, Thank you very much for choosing the Kempinski Hotel Das Tirol and for taking the time to review your stay. I am delighted to read that you had a pleasant stay and were able to enjoy it to the full. We are an international company and are happy to welcome guests and colleagues from all over the world. Our colleagues have the opportunity to attend a German course to improve their language skills. If there have been any difficulties in communication, I sincerely apologize. We would be very pleased to welcome you again soon. Best regards from Jochberg Thies Bruhn General Manager

Dear Mr. Martin, Thank you very much for choosing the Kempinski Hotel Das Tirol and for taking the time to review your stay. I am delighted to read that you had a pleasant stay and were able to enjoy it to the full. We are an internati… Zobrazit více

Dear guest, Thank you very much for your feedback. I am very pleased to read that your stay met your expectations. The entire team would be delighted to welcome you back soon. Best regards from Jochberg Thies Bruhn General Manager

Dear guest, Thank you very much for your feedback. I am very pleased to read that your stay met your expectations. The entire team would be delighted to welcome you back soon. Best regards from Jochberg Thies Bruhn General Manager… Zobrazit více

Dear guest, thank you very much for your great feedback and for your time to share your impressions. I was very happy to read that that you were able to enjoy your stay and that you had a great time in our hotel. The team at the Kempinski Hotel Das Tirol and I would be delighted to welcome you back soon. Greetings from the Kitzbühel Alps Thies Bruhn General Manager

Dear guest, thank you very much for your great feedback and for your time to share your impressions. I was very happy to read that that you were able to enjoy your stay and that you had a great time in our hotel. The team at the Kemp… Zobrazit více