Reviews of Hotel Krainerhütte 4 stars
Helenental 41, 2500 Baden, Austria
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Reviewed: 31 August 2025 · Stayed in June 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in July 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 22 August 2025 · Stayed in August 2025
Verified reviewPerfect attitude from all staff in the hotel we got in contact with (reception, waiter/waitress, housekeeping etc). Absolutely spotless rooms. Tasty breakfasts and dinners. Good swimming pool, gym and sauna. Large outdoor area with kids playground (some of the kids entertainment equipments are a bit old and would need a bit of refurbishment but still working) or spaces for meditation or yoga. Location is nice.
It is more information then complaint. If you get a room towards the road it is quite noisy especially during the summer when you want to keep your windows open. There is no individual aircon in the room (hotel offers regulation of the temperature in the room if you request but we preffered not to and kept our windows open). And here comes our second and last bad experience. There is smoking allowed on the balcony of each room, which is understandable, but not very convenient for families with kids beign awakend or falling asleep in the room full of smoke if you are unlucky and have smokers below.(again there is probably not much hotel can do about it).
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewThe location was excellent and very quiet surroundings. The swimming pool was excellent.
The window was kept open before our arrival and we had a large cricket inside the room. After we got rid of it there seemed to be a second one which kept making noises for the better part of the night. That created a small disturbance in our rest, but ultimately we managed to rest well.
Thank you very much for your feedback and for staying with us! We’re delighted to hear that you enjoyed the peaceful surroundings, the excellent location, and especially our swimming pool — it’s great to know you had a relaxing time. We’re sorry, however, for the inconvenience caused by the cricket in your room. While we do our best to keep nature outside, being so close to the woods sometimes brings little visitors indoors. We appreciate your understanding and are glad to hear that, in the end, you still managed to get a good night's sleep. We’d love to welcome you back again in the future. Warm regards, Your team from the Wienerwald
Thank you very much for your feedback and for staying with us! We’re delighted to hear that you enjoyed the peaceful surroundings, the excellent location, and especially our swimming pool — it’s great to know you had a relaxing time. We’re… Show more
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 16 August 2025 · Stayed in August 2025
Verified reviewGreat location, perfect service and tasty breakfast. I enjoy my stay frequently in this hotel. Recommended!
Thank you very much for your wonderful review! We're delighted to hear that you enjoy staying with us and appreciate our location, service, and breakfast. Your recommendation means a lot to us. We’re already looking forward to welcoming you back soon! Warm regards, Ihr Krainerhütte-Team
Thank you very much for your wonderful review! We're delighted to hear that you enjoy staying with us and appreciate our location, service, and breakfast. Your recommendation means a lot to us. We’re already looking forward to welcoming… Show more
Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewGreat breakfast and clean rooms. Very modern and beautiful
Thank you very much for your kind feedback!
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewReviewed: 10 August 2025 · Stayed in August 2025
Verified reviewReviewed: 9 August 2025 · Stayed in August 2025
Verified reviewThe outdoor space, the river next to the hotel, the playground, the pool and the dinner at the restaurant was so tasty!
It was not 100% clean my room, seems they didnt put much effort to clean the nighttables...
Thank you very much for your feedback! We’re delighted to hear that you enjoyed the outdoor area, the river next to the hotel, the playground, the pool, and especially the dinner at our restaurant – it sounds like you had a wonderful stay! At the same time, we’re sorry to hear that your room was not thoroughly cleaned, particularly the bedside tables. Cleanliness is a top priority for us, and we apologize that this standard was not met in your case. Your feedback is valuable and will help us improve. We will address this issue with our housekeeping team immediately. We hope you’ll give us another opportunity in the future to provide you with a flawless experience! Ihr Krainerhütte-Team
Thank you very much for your feedback! We’re delighted to hear that you enjoyed the outdoor area, the river next to the hotel, the playground, the pool, and especially the dinner at our restaurant – it sounds like you had a wonderful stay! … Show more
Reviewed: 8 August 2025 · Stayed in August 2025
Verified reviewReviewed: 3 August 2025 · Stayed in July 2025
Verified reviewReviewed: 31 July 2025 · Stayed in July 2025
Verified reviewperfect as usual
Thank you very much
Reviewed: 27 July 2025 · Stayed in July 2025
Verified reviewReviewed: 24 July 2025 · Stayed in July 2025
Verified reviewReviewed: 24 July 2025 · Stayed in July 2025
Verified reviewWonderful place to relax. We came for one night and we were very sad to leave and will come back again and again for sure. Excellent breakfast. Thank you!
The evening restaurant is very expensive with small variety, I hope a more easy menu would have been offered, maybe in the bar. we have ordered from the application
Thank you so much for your wonderful feedback! We’re delighted to hear that you had such a relaxing stay with us and were sad to leave – there’s hardly a better compliment. We're also very pleased that you enjoyed our excellent breakfast. At the same time, we appreciate your honest comments regarding the evening restaurant. We understand that you would have preferred more variety or a simpler menu, perhaps available at the bar. Your suggestion is very valuable, and we will certainly look into how we can better tailor our dining options to meet our guests’ expectations in the future. We’d love to welcome you back again soon – hopefully for a longer stay next time! Warm regards, Ihr Krainerhütte-Team
Thank you so much for your wonderful feedback! We’re delighted to hear that you had such a relaxing stay with us and were sad to leave – there’s hardly a better compliment. We're also very pleased that you enjoyed our excellent breakfa… Show more
Reviewed: 24 July 2025 · Stayed in July 2025
Verified reviewEverything was excellent. Great staff, nice facilities, nature. We really enjoyed the stay.
Thank you very much!
Reviewed: 17 July 2025 · Stayed in July 2025
Verified reviewBreakfast. Location.
Dinner
Reviewed: 9 July 2025 · Stayed in July 2025
Verified reviewReviewed: 7 July 2025 · Stayed in July 2025
Verified reviewGreat location, in the forest, close to Baden and to the highway, easy to reach. The Staff are friendly and helpful, everything was excellent. We like to go there few time a year just for relax. Absolutely recommended.
Everything was perfect
Thank you very much for your wonderful review! We’re delighted to hear that you appreciate our location in the forest, the convenient access to Baden and the highway, as well as our friendly and helpful staff. It’s great to know that you enjoy coming here several times a year simply to relax. Your praise—“absolutely recommendable” and “everything was perfect”—means a lot to us and motivates our entire team to keep delivering the best. We look forward to welcoming you again soon! Best regards,
Thank you very much for your wonderful review! We’re delighted to hear that you appreciate our location in the forest, the convenient access to Baden and the highway, as well as our friendly and helpful staff. It’s great to know that you e… Show more
Reviewed: 7 July 2025 · Stayed in July 2025
Verified reviewNature. Great breakfast.
Some rooms are facing the street which will be noisy at times (“business rooms”). No AC- so during hot summer days you will nonetheless need to open the windows.
Thank you very much for your feedback and your kind words about our breakfast – we truly appreciate it! You are right: some of our business rooms face the street, which can lead to occasional noise during certain times of the day. Unfortunately, these rooms are not equipped with air conditioning, so on hot summer days, opening the windows may be necessary. We are continuously working to improve the comfort of our guests and take your comments seriously. Thank you again for taking the time to share your experience. Best regards, Ihr Krainerhütte-Team
Thank you very much for your feedback and your kind words about our breakfast – we truly appreciate it! You are right: some of our business rooms face the street, which can lead to occasional noise during certain times of the day. Unfortun… Show more