Reviews of Leonardo Hotel Vienna City West 4 stars
3-5 Graumanngasse, 15. Rudolfsheim-Fünfhaus, 1150 Vienna, Austria
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Reviewed: 3 September 2025 · Stayed in September 2025
Verified reviewReviewed: 3 September 2025 · Stayed in September 2025
Verified reviewReviewed: 2 September 2025 · Stayed in September 2025
Verified reviewClose to public transport
Not cupboard for clothes
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 1 September 2025 · Stayed in August 2025
Verified reviewIt’s very clean and the staffs are friendly
The location was alittle far but train station was 5 mins away.
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewBreakfast was first class. The location was sufficiently close to city centre, just 3 x metro stops but neighbourhood a little run down.
My choice of neighbourhood
Dear Dawn, Thank you for your good review! It is heartening to hear that you found our location near the metro station to be convenient, and that you enjoyed the variety of our breakfast. We strive to provide a pleasant experience for each of our guests, and we are pleased that we were able to accomplish this for you. We look forward to welcoming you back soon! With kind regards, Milica Krojs Guest Relation Agent
Dear Dawn, Thank you for your good review! It is heartening to hear that you found our location near the metro station to be convenient, and that you enjoyed the variety of our breakfast. We strive to provide a pleasant experience for each … Show more
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewThe location was very close to Metro which make it very easy to reach to city center, Also the staff was friendly
there was not that much facilities in room no plate or spoon; Also the shower does not have any appropriate door which make all around full of water
Dear Bahar, It's heartening to know that you found our location and proximity to the metro station convenient for your explorations. Our team always aims to provide friendly and efficient service, so your comments are most appreciated. On a different note, we acknowledge your concerns about the room facilities and bathroom design. Leonardo Vienna City West is committed to ensuring our guests have a comfortable stay, and we are always looking to improve based on the feedback we receive. We hope to welcome you back in the future for a more seamless experience. Best regards, Milica Krojs Guest Relation Agent
Dear Bahar, It's heartening to know that you found our location and proximity to the metro station convenient for your explorations. Our team always aims to provide friendly and efficient service, so your comments are most appreciated. … Show more
Reviewed: 31 August 2025 · Stayed in June 2025
Verified reviewKind staff, spectacular room
Dear Norbert, Thank you for your great review! We are glad that you enjoyed your stay. Your praise to our staff is very encouraging and motivates us to continue providing excellent service. We strive to provide a pleasant experience for each of our guests, and we are pleased that we were able to accomplish this for you. We look forward to welcoming you back soon! With kind regards, Milica Krojs Guest Relation Agent
Dear Norbert, Thank you for your great review! We are glad that you enjoyed your stay. Your praise to our staff is very encouraging and motivates us to continue providing excellent service. We strive to provide a pleasant experience for eac… Show more
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewLocation, facilities, clean, helpful staff.
Lack of amenities. No fridge in room.
Dear Emmanouli, Thank you for your great review! We are delighted that you enjoyed our clean accommodations, kind staff and convenient location. Regarding the lack of a refrigerator in the room, we understand how this could enhance the comfort of your stay. Your feedback is valuable and helps us understand our guests’ needs better. We look forward to welcoming you back soon! With kind regards, Milica Krojs Guest Relation Agent
Dear Emmanouli, Thank you for your great review! We are delighted that you enjoyed our clean accommodations, kind staff and convenient location. Regarding the lack of a refrigerator in the room, we understand how this could enhance the comf… Show more
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewThe stuff are nice 😊 warm, the location is quite convenient. Clean facilities
The parking garage was very squeezed, very hard to drive in down to, and very narrow lane to the garage, challenging 😥
Dear Xiaoyi, Thank you for your good review! We are delighted that you enjoyed our clean accommodations, kind staff, and convenient location We're also sorry to hear about your experience with the parking facilities at the Leonardo Hotel Vienna City West. Your comfort and convenience are our top priorities, and it is regrettable to learn that we haven't met your expectations in this regard. We look forward to welcoming you back soon! With kind regards, Milica Krojs Guest Relation Agent
Dear Xiaoyi, Thank you for your good review! We are delighted that you enjoyed our clean accommodations, kind staff, and convenient location We're also sorry to hear about your experience with the parking facilities at the Leonardo Hot… Show more
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in July 2025
Verified reviewBooked for my parents and they especially liked the location and facilities on offer at the hotel
Dear Emmanuel, Thank you for your great review! We are glad that your parents enjoyed their stay, especially the convenient location of our hotel. We strive to provide a pleasant experience for each of our guests, and we are pleased that we were able to accomplish this for their. We look forward to welcoming you and your parents back soon! With kind regards, Milica Krojs Guest Relation Agent
Dear Emmanuel, Thank you for your great review! We are glad that your parents enjoyed their stay, especially the convenient location of our hotel. We strive to provide a pleasant experience for each of our guests, and we are pleased that we… Show more
Reviewed: 29 August 2025 · Stayed in June 2025
Verified reviewVery modern, comfortable beds. Great price/quality for 1-2 nights. Perfect for 1 person or couples.
The room was a bit small, there is not much space to leave the clothes (just a rack) and the WC/Shower share only one door (which didn't fully close). Due to this, going to the toilet can be a bit uncomfortable if you are staying with a friend and not your couple.
Dear Bravo, Your feedback regarding your recent stay at Leonardo Vienna City West is highly appreciated. We are thrilled to hear that you found our rooms to be modern and comfortable, and that you deemed our pricing to be of great value. We understand your concern about the size of the room and the layout of the bathroom area. It was our intention to design a compact and functional space, but we understand that personal preferences can vary. We hope this did not significantly impact your overall experience with us. Thank you once again for sharing your insights, and we look forward to welcoming you back in the near future. Best regards, Milica Krojs Guest Relation Agent
Dear Bravo, Your feedback regarding your recent stay at Leonardo Vienna City West is highly appreciated. We are thrilled to hear that you found our rooms to be modern and comfortable, and that you deemed our pricing to be of great value. W… Show more
Reviewed: 28 August 2025 · Stayed in July 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewThe sliding door between the toilet and the shower which could only cover one or the other was a peculiar arrangement. It would be better for each section to be able to have privacy.
Dear Albert, Thank you for your good review! We are glad that you enjoyed your stay. We understand also that the shared door between the toilet and the bathroom may not have been to your personal preference and we're sorry to hear that it was not to your liking. We look forward to welcoming you back soon! With kind regards, Milica Krojs Guest Relation Agent
Dear Albert, Thank you for your good review! We are glad that you enjoyed your stay. We understand also that the shared door between the toilet and the bathroom may not have been to your personal preference and we're sorry to hear that … Show more
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewA good location, nearby is the train station and it takes about 20 minutes to get to Vienna city centre. The hotel is nice and modern. The reception staff is also friendly.
We were a bit disappointed that we booked two Superior Double Rooms with a balcony view but only one of us received it, and when we asked about it, we were told that there were no more rooms like that left and there's nothing they can do. It was not a last minute booking. But it is not the end of the world. :)
Dear Akvilė, It's wonderful to know you appreciated our strategic location and modern facilities. We are also pleased to hear that our reception staff made a positive impact on your stay at Leonardo Vienna City West. However, it's regrettable to learn that there was a mix-up with your room reservation. We understand how this might have caused some disappointment. We always aim to meet our guests' requests and preferences to the best of our abilities. Your understanding and positive outlook are truly appreciated. We hope to welcome you back and strive to make your next experience even better. Warm regards, Milica Krojs Guest Relation Agent
Dear Akvilė, It's wonderful to know you appreciated our strategic location and modern facilities. We are also pleased to hear that our reception staff made a positive impact on your stay at Leonardo Vienna City West. However, it's … Show more
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewThe breakfast was terrible—the plates were mostly empty, and they only brought small amounts of food. We ended up leaving still feeling hungry.
Dear Konstantin, Thank you for taking the time to share your review! We regret that your breakfast experience did not meet your expectations. Your comments are very valuable and help us to constantly improve our service. We hope that you will visit us again despite the points mentioned and that we will have the opportunity to offer you a more pleasant experience. Best regards, Milica Krojs Guest Relation Agent
Dear Konstantin, Thank you for taking the time to share your review! We regret that your breakfast experience did not meet your expectations. Your comments are very valuable and help us to constantly improve our service. We hope that you w… Show more
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewIt was clean, good location, friendly and helpful staff
Very small room
Dear Guest, Thank you for your great review! We are delighted that you enjoyed our clean accommodations, kind staff, and convenient location close to metro station. However, we are sorry to hear that the size of your room did not meet your expectations and regret any inconvenience this may have caused you. We look forward to welcoming you back soon! With kind regards, Milica Krojs Guest Relation Agent
Dear Guest, Thank you for your great review! We are delighted that you enjoyed our clean accommodations, kind staff, and convenient location close to metro station. However, we are sorry to hear that the size of your room did not meet your … Show more
Reviewed: 28 August 2025 · Stayed in June 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in July 2025
Verified review