8.9

Reviews of CHALET am Schneeberg See

5 Rohrbacher Straße, 2734 Puchberg am Schneeberg, Austria

  • Eyal

    Reviewed: 2 September 2025 · Stayed in August 2025

    Verified review

    Lovely spot on the banks of an artificial lake, nes,t,Ed amongst moderate mountains

    Staff availability was wanting , during the stay, maintenance and especially for checkin.

    Property response:

    These guests did not adhere to check-in times or regular opening hours. Starting with arrival after 9 p.m., etc., but were unwilling or unable to follow instructions or information in German or English. From our point of view, arriving outside of regular check-in times with many small children and many different apartments – without the ability to organize themselves in a self-catering infrastructure ​​is absolutely irresponsible. We are planning to do not accept check-in with such groups, beyond our regular opening hours anymore in the future! Just to be here when they arrive, to avoid such chaos!

    These guests did not adhere to check-in times or regular opening hours. Starting with arrival after 9 p.m., etc., but were unwilling or unable to follow instructions or information in German or English. From our point of view, arriving ou… Show more

    CHALET am Schneeberg See
    2 September 2025
  • Vlastimil

    Reviewed: 23 August 2025 · Stayed in August 2025

    Verified review

    Cleanliness, surroundings, nature, restaurant

    Maybe lack of air conditioning in the room, but it wasn’t really needed.

  • Tekla

    Reviewed: 23 August 2025 · Stayed in July 2025

    Verified review
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  • Michal

    Reviewed: 23 August 2025 · Stayed in August 2025

    Verified review

    Sauna and swiming in the lake, calm and nice scenery

  • Sulaiman

    Reviewed: 16 August 2025 · Stayed in August 2025

    Verified review

    The location is fantastic. Cleanliness and the availability of everything you need for a wonderful vacation.

    The shower holder was broken, complained about it but during our 4 days it was not fixed.

  • Vesztergom

    Reviewed: 16 August 2025 · Stayed in August 2025

    Verified review

    The whole area is amazing beautiful, the appartment is very well equipped.

    Beds were very unconfortable, the duoble bed was extremly soft and the armchair bed for the kid was extremly hard.

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  • Gábor

    Reviewed: 13 August 2025 · Stayed in August 2025

    Verified review
  • Ilir

    Reviewed: 10 August 2025 · Stayed in August 2025

    Verified review

    I had an amazing stay at Mein Chalet in Schneeberg! The surroundings are simply breathtaking — beautiful nature, fresh air, crystal-clear water, and fantastic opportunities for climbing, hiking, and exploring the mountains. There is a wonderful walking path that goes all the way around the lake, which is truly amazing. The lake itself is surrounded by majestic mountains, creating a breathtaking view that I will never forget. I highly recommend taking advantage of the nearby hiking trails and mountain walks for an unforgettable outdoor experience. The food was absolutely delicious — every meal was full of flavor and prepared with care. The staff were incredibly friendly, with warm communication that made me feel truly welcome. The apartment itself was perfect — clean, comfortable, and equipped with everything you might need. I truly felt at home from the very first moment. There’s even a grill available, which I happily used, even though it was summer. I don’t have a dog myself, but my neighbors did — and their dogs were very well-behaved. I found it amazing that there is a dedicated area with water where guests can walk their dogs, which is such a thoughtful addition for animal lovers. Another highlight was the sauna on-site, which was perfect for relaxing after a day of outdoor adventures. Overall, it was a wonderful experience in every way, and I can’t wait to come back. Highly recommended!

    It's pretty much perfect, I love it.

  • Gábor

    Reviewed: 7 August 2025 · Stayed in August 2025

    Verified review

    Nice view to the lake and the hills.

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  • Daniel

    Reviewed: 3 August 2025 · Stayed in July 2025

    Verified review

    Both rooms we booked were wonderful for our family and we were grateful to be able to open the in-between door with host's help. Making our stay so comfortable. The ability to grill on the Terrace was awesome!

    Not enough toilet paper for the days we were there... needed to buy at the grocery. Everything else was excellent, no complaint.

  • Alma

    Reviewed: 1 August 2025 · Stayed in July 2025

    Verified review

    Beautiful, peaceful, calm location.

    From Monday to Thursday, the restaurant and bar is closed. They are open just in the weekend.

  • Jaro

    Reviewed: 31 July 2025 · Stayed in July 2025

    Verified review

    Everything. Chalets are relatively new, built from quality materials, well equipped. The environment is suitable for sports or relaxation...both are possible there 100%. ;) The surroundings offer plenty of opportunities for trips. Communication with the chalets was accurate and super cool, check in was smooth.

    Vôbec nič.

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  • Anna

    Reviewed: 29 July 2025 · Stayed in July 2025

    Verified review

    The surroundings are breathtaking here. It is amazing to look out the window or sitting on the terrace and see the lake and the mountains. There are great hiking trails and outdoor programs available. Bathing in the lake is fun. The apartments are correct (we were with a bigger company, had several different type of apartments) the level of equipment is good.

    The communication with the host is not always easy, especially if you do not speak German. When we arrived the lock did not work, it turned out the battery was low and could not operate the lock anymore. We had to call several times and try to explain. Finally we got an actual key.

  • Peter

    Reviewed: 20 July 2025 · Stayed in July 2025

    Verified review
  • Martin

    Reviewed: 19 July 2025 · Stayed in June 2025

    Verified review

    Chalets are well-equipped, spacious and situated in a beautiful nature surrounding - simply, pleasant to stay in.

    Inventory check - expected from guests by chalet administrator - is really tiring (if done completely).

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  • Zsofia

    Reviewed: 19 July 2025 · Stayed in July 2025

    Verified review

    Beautiful location, the apartments overlooking the lake are fully equipped and perfect for a nice holiday with friends or family.

  • Adorján

    Reviewed: 15 July 2025 · Stayed in July 2025

    Verified review

    A small welcome gift would be appreciated

  • D

    Reviewed: 13 July 2025 · Stayed in July 2025

    Verified review

    Lovely cottages with all amenities for a short or a long stay. Sauna included in the price. Quite remote so you need a car. Pack your own food as the local restaurant only opens Th-Sun.

    Taxi service was not possible. My query re booking two days in advance was ignored so I had to ask my friend in Germany to call and book for us. It still did not happen..

    Property response:

    We are sorry, in Puchberg exits only one taxi company "FA Fohringer" which you can contact directly to get from the train station to our chalets, but we have no public transport to our Valley!

    CHALET am Schneeberg See
    16 July 2025
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  • Gergely

    Reviewed: 8 July 2025 · Stayed in July 2025

    Verified review

    Exactly like in the pictures, wonderful view, with lakeside apartments. The apartments are new, beautiful design, excellent appliances. The restaurant is amazing, kudos to the chef!

    1. Electronic key didn’t work. Normal key was very difficult to turn, and impossible for someone with arthritis. 2. Garbage bins in the sheds where not laballed making it difficult to sort the trash selectively.

  • Alexander

    Reviewed: 3 July 2025 · Stayed in July 2025

    Verified review

    I really liked photos of the location.

    No a/c. Can't leave the door open at night because of insects. Thus poor sleeping. The main attraction (on photos) is lake which turned out to be choked with algae and dead stinking fish. There are signs in each room that swimming in the lake is at your own risk and peril due to allergens. The emailed code to the room was incorrect, and the guy on call (there's no reception) sounded very annoyed. To register me and to collect the tourist tax and a security deposit, a woman came the next morning at 7 o'clock. Apparently, the management doesn't care that some guests would like to sleep late, on vacation.

    Property response:

    Dear guests, we would like to correct these partially incorrect statements as follows: 1. The guest had problems from the start adhering to the rules on site, which we had communicated to him in addition to our procedure according to the check-in information. He was not happy about this, which is why the guest became unfriendly. Since many guests often go on excursions very early, check-in was carried out directly at the guest's apartment from 8 a.m., as this is purely a legal requirement - but certainly not from 7 a.m. 2. The lake is not full of algae, but is overgrown with low-growing aquatic plants called Karazeas on the lake bed, which ensure the crystal-clear and clean water of the lake. Unfortunately, this is repeatedly interpreted as algae, as many people have no idea and do not find out about it on site. 3. At the beginning of July, the water temperature temporarily rose above 25°C on a few days, which is why a few trout unfortunately died. These were removed daily. Unfortunately, this happened in some waters in the region, but the excellent water quality was never affected. 4. The lake is free of cercariae, although we encourage guests with allergies to be careful, as we are located in the heart of nature with waterfowl. We look forward to your visit! Your MEIN CHALET am Schneeberg team

    Dear guests, we would like to correct these partially incorrect statements as follows: 1. The guest had problems from the start adhering to the rules on site, which we had communicated to him in addition to our procedure according to th… Show more

    CHALET am Schneeberg See
    8 July 2025
  • Dora

    Reviewed: 27 June 2025 · Stayed in May 2025

    Verified review
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  • Yuval

    Reviewed: 26 June 2025 · Stayed in June 2025

    Verified review

    The room is comftable. The view from the balkony is great, you feel like you're inside a postcard. For those looking for a quiet place - this is the place

    The staff running the place is very uncooperative. It is not clear whether this is because they do not understand English or simply because they do not want to help. The result is that any communication with them is very unpleasant.

    Property response:

    Dear guests, we are not undfriendly and we are very cooperative! But this person from Isral, asked us more than 5 times how we refunded the deposit. As we already send this information to every guest before check-in, we explaned it to him again, and again. but he was not willing or able to understand this information - in the following way: "Again, for your understanding - please read point 9.c. in our pre check-in information: 9. CHECK-OUT & RELEASE DEPOSIT: Please check out no later than 11 a.m. so that cleaning and inspection can be carried out immediately within 24 hours. If any damage has occurred during your stay, please let us know before departure. a. We will release the deposit within 24 hours of departure, or arrange for the transfer to be transferred back to the account provided by you if payment is made in cash. b. If any damage is found, you will receive photos and the extent of the damage in euros from us within 48 hours. c. PLEASE NOTE that it often takes more than 1 month for the reserved amount on your account to be cleared at, but we have no influence on this and ask you to contact your bank or card operator directly. If you still do not understand, please ask your lawier or tax accountant to explain it to you in your own mother language! Regards! So we run out of ideas, how to explay to this person and recomendet to ask a lawyer in his country. This is not unfriendly, this is a professional handling of a intellectual difficult person. MEIN CHALET am Schneeberg

    Dear guests, we are not undfriendly and we are very cooperative! But this person from Isral, asked us more than 5 times how we refunded the deposit. As we already send this information to every guest before check-in, we explaned it to hi… Show more

    CHALET am Schneeberg See
    26 June 2025
  • Anonymous

    Reviewed: 22 June 2025 · Stayed in April 2025

    Verified review
  • Veronika

    Reviewed: 13 June 2025 · Stayed in June 2025

    Verified review

    I never have been at a place so beautiful, the hause was very nice too , even nice decoration elements.

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  • Romana

    Reviewed: 6 June 2025 · Stayed in April 2025

    Verified review
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