Reviews of Mercure Vienna First 4 stars
Desider-Friedmann Platz 2, 01. Innere Stadt, 1010 Vienna, Austria
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Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewThe staff were very helpful the room was clean ,the shower was good and the fridge was a bonus
The lift is very slow and the beds are not comfortable
Dear Martin, Thank you for your kind review and constructive remarks which we will take care of. Best regards, Richard
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewI was very happy with this hotel, great location near the Graben, service was very good.
Dear Robert, Thank you very much for your highly positive review and kind words. Best regards, Richard
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewComfortable bed and friendly staff.
The breakfast wasn’t included to the price. Our head was sinking in the pillow.
Dear Maria, Thank you for your review. Our apologies the breakfast was not included in your accommodation, but you can always add it on spot, simply contact our front desk. Best regards, Richard
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewThe staff at reception were exceptional, The only probe is the car parking and lot payment which increases the cost of your stay at the hotel
The car parking increases the cost of the stay by a lot
Dear Sulaiman, we thank you kindly for your nice and positive review! Best regards from Vienna Salvatore - Front Desk
Reviewed: 16 August 2025 · Stayed in July 2025
Verified reviewReviewed: 6 August 2025 · Stayed in August 2025
Verified reviewLocation, friendly staff, good facilities, quiet
Half-screen on shower
Dear James, Thank you very much for your kind review. Best regards, Richard
Reviewed: 5 August 2025 · Stayed in August 2025
Verified reviewVery modern, good location, friendly staff, beautiful rooms, option for breakfast if wanted, good facilities. Local bars a few steps away from the hotel, made it handy for a nightcap. 5 minute walk away from a metro station, one stop away from the main square
Few local bars made it loud overnight, however not the hotels fault. Breakfast was expensive however optional
Dear Kirsten, Thank you very much for your kind review and lovely words. Best regards, Richard
Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewGood
Good
Dear Alaa, Thank you very much for your kind review. Best regards, Richard
Reviewed: 4 August 2025 · Stayed in May 2025
Verified reviewReviewed: 3 August 2025 · Stayed in August 2025
Verified reviewReviewed: 2 August 2025 · Stayed in August 2025
Verified reviewIn the heart of the city. Excellent breakfast. Super friendly staff. Especially the big black guy with a nice beard, he was attentive, friendly, open minded. Compliments to him.
Parking, small rooms, one small elevator for the building.
Dear Mercure guest, we thank you very much for your wonderful review and kind words! Kind regards from Vienna, Salvatore - Front Desk
Reviewed: 2 August 2025 · Stayed in August 2025
Verified reviewThe room was very well kept by Lila who was very good with cleanliness and her communications.
The internet was a little bit erratic?
Dear Mercure guest, we thank you very much for your nice and constructive review! Kind regards from Vienna, Salvatore - Front Desk
Reviewed: 27 July 2025 · Stayed in June 2025
Verified reviewReviewed: 26 July 2025 · Stayed in June 2025
Verified reviewReviewed: 26 July 2025 · Stayed in July 2025
Verified reviewGreat location in walking distance to all the important sights. Really clean and good sized room. Really tasty breakfast with lot of options. Special mention to the extremely friendly staff at the breakfast who gave always such a nice start for our days, you really are professionals of customer service 🏅
Dear Pirita, we thank you kindly for the wonderful feedback about your stay at the Hotel Mercure Vienna First. Thank you for sharing your experience, we are looking forward to your next visit! Best regards from Vienna, Katharina Doninger Assistant Front Office Manager
Dear Pirita, we thank you kindly for the wonderful feedback about your stay at the Hotel Mercure Vienna First. Thank you for sharing your experience, we are looking forward to your next visit! Best regards from Vienna, Katharina Doninger … Show more
Reviewed: 26 July 2025 · Stayed in July 2025
Verified reviewExcelent tge hotel
Parking was not next to the hotel. If you travel by car and you have big luggage might be a problem for the rest was perfect
Dear Simona, we very much appreciate your nice comments and positive review regarding your stay at the Hotel Mercure Vienna First. Thank you for sharing your experience with us, it is our hope that your next visit will be as pleasant as the previous one. Warm regards, Katharina Doninger Assistant Front Office Manager
Dear Simona, we very much appreciate your nice comments and positive review regarding your stay at the Hotel Mercure Vienna First. Thank you for sharing your experience with us, it is our hope that your next visit will be as pleasant as the… Show more
Reviewed: 16 July 2025 · Stayed in July 2025
Verified reviewGreat location.
Wasn’t cheap.
Dear Daniel, Thank you for your kind review. Unfortunately, there are not many cheap hotels directly in the city center. Best regards, Richard
Reviewed: 13 July 2025 · Stayed in July 2025
Verified reviewReviewed: 11 July 2025 · Stayed in July 2025
Verified reviewPleasant staff throughout hotel, clean room coffee machine and for once sufficient capsules.comfortable bed room serviced well.
As with most hotels poor lighting, although good lights by bed for reading. Only real problem was the bathroom door , a heavy sliding door which when fully closed was almost impossible to open. It really needs some kind of handle on the inside.
Dear Margaret, thank you for your feedback and nice comments regarding your stay at Hotel Mercure Vienna First, on which we will take care of! Best regards, Katharina Doninger Assistant Front Office Manager
Reviewed: 10 July 2025 · Stayed in July 2025
Verified reviewPerfect location, Very friendly personell, excellent food !!
Dear Spyros, Thank you very much for your kind review. Best regards, Richard
Reviewed: 28 June 2025 · Stayed in June 2025
Verified reviewDearest Athina, we thank you for your wonderful review of your stay in our Mercure Vienna First! Looking forward to welcoming you again soon, Best regards from Vienna, Salvatore - Front Desk
Reviewed: 28 June 2025 · Stayed in June 2025
Verified reviewVery nice stuff, variety at breakfast, tea and coffe in the room every day
Dear Ruzica, we thank you for your positive review and kind words. Looking forward to welcoming you again soon, Best regards from Vienna, Salvatore - Front Desk
Reviewed: 26 June 2025 · Stayed in June 2025
Verified reviewReviewed: 22 June 2025 · Stayed in June 2025
Verified reviewGreat location. Clean. Parking nearby and discounted by property. Helpful reception people.
No slippers. Breakfast could be improved.
Dear Roxana, Thank you for your positive review and kind words. The slippers, as well as other amenities, are always available free of charge at our front desk. Best regards, Richard
Reviewed: 19 June 2025 · Stayed in June 2025
Verified review