Σχόλια του Hotel Mercure Wien City 4 αστέρων

Dear Leonidas, thank you so much for your kind review and also for your constructive advices regarding the cleanliness. We will take care of your comments as this may not have happened. We are happily looking forward to welcoming you another time! Warm regards from beautiful Vienna Katharina

Dear Leonidas, thank you so much for your kind review and also for your constructive advices regarding the cleanliness. We will take care of your comments as this may not have happened. We are happily looking forward to welcoming you anot… Εμφάνιση περισσότερων

Dear Maria, Thank you for sharing your thoughts about your recent stay with us. We are glad to hear that you appreciated the location and found the room to be nice. However, we sincerely regret that we did not meet your expectations regarding cleanliness and comfort. Please accept our apologies for the inconvenience caused by the initial state of the room and the heating issue. While we are glad that our team was able to provide a heater as a temporary solution, we understand that this is not ideal, and we will review our maintenance processes to ensure such issues are addressed proactively in the future. Your feedback is invaluable to us, and we will use it to improve our services. Thank you for bringing these matters to our attention, and we hope to have the opportunity to offer you a better experience should you choose to stay with us again. Sincerely, Magali Kempes Moll Guest Experience Manager

Dear Maria, Thank you for sharing your thoughts about your recent stay with us. We are glad to hear that you appreciated the location and found the room to be nice. However, we sincerely regret that we did not meet your expectations regar… Εμφάνιση περισσότερων

Dear Kosta, Thank you for your kind review. We're pleased to hear that you enjoyed our friendly staff and the central location of the hotel. We appreciate your feedback regarding the breakfast pricing and will take it into consideration. Your comments help us improve our services for future guests. We hope to welcome you back soon. Best regards, Magali Kempes Moll Guest Experience Manager

Dear Kosta, Thank you for your kind review. We're pleased to hear that you enjoyed our friendly staff and the central location of the hotel. We appreciate your feedback regarding the breakfast pricing and will take it into consideratio… Εμφάνιση περισσότερων

Dear Flora, Thank you for your detailed review and for giving us an 8 out of 10 rating. We're pleased to hear that you appreciated our friendly staff, the cleanliness of the room, and our convenient location close to Stephansplatz. We understand your concerns regarding the breakfast pricing and appreciate your feedback. It’s good to know that you found alternative breakfast options nearby. Your comments help us continuously improve, and we will review our breakfast offerings to ensure they provide even better value. We hope to have the opportunity to welcome you back in the future! Sincerely, Magali Kempes Moll Guest Experience Manager

Dear Flora, Thank you for your detailed review and for giving us an 8 out of 10 rating. We're pleased to hear that you appreciated our friendly staff, the cleanliness of the room, and our convenient location close to Stephansplatz. We… Εμφάνιση περισσότερων