Comentários de Hotel Mercure Wien City 4 estrelas

Dear Karina, thank you for your review. We regret that your stay was not fully to your satisfaction regarding the air condition. During your stay we still had the heating on due to cold temperatures at night and changing weather conditions during the day. Unfortunately with our system we can either activate heating or cooling. Warm regards from Vienna Katharina

Dear Karina, thank you for your review. We regret that your stay was not fully to your satisfaction regarding the air condition. During your stay we still had the heating on due to cold temperatures at night and changing weather conditions… Mostrar mais

Dear Carolina, Thank you for your accommodation in our hotel and the time you have spent to answer this survey. I am always happy to receive feedback in order to improve service quality. I am happy that you enjoyed your stay and cannot wait to welcoming you again for your next stay in Vienna. Sincerely, Peter Jüngling General Manager

Dear Carolina, Thank you for your accommodation in our hotel and the time you have spent to answer this survey. I am always happy to receive feedback in order to improve service quality. I am happy that you enjoyed your stay and cannot wa… Mostrar mais

Dear Lilian, Thank you for your accommodation in our hotel and the time you have spent to answer this survey. I am always happy to receive feedback in order to improve service quality. I am happy that you enjoyed your stay and cannot wait to welcoming you again for your next stay in Vienna. Sincerely, Peter Jüngling General Manager

Dear Lilian, Thank you for your accommodation in our hotel and the time you have spent to answer this survey. I am always happy to receive feedback in order to improve service quality. I am happy that you enjoyed your stay and cannot wait… Mostrar mais

Dear Lina, Thank you for sharing your feedback with us. We are happy to hear that you enjoyed our location and found the overall experience pleasant. However, we regret that the price of the breakfast did not meet your expectations. We will certainly review this offering to ensure it provides good value for our guests. As for the bar, we understand your concern, and we want to inform you that while we do not have a traditional bar, we invite you to explore our innovative mini-market located in the lobby, where you'll find a variety of beverages and snacks. Our reception staff is always available and happy to assist you with anything you may need. In our newly renovated lobby, you can enjoy your refreshments in a comfortable and relaxing setting. We hope to welcome you back in the future and offer you an even better experience. Friendly regards, Magali Kempes Moll Guest Experience Manager

Dear Lina, Thank you for sharing your feedback with us. We are happy to hear that you enjoyed our location and found the overall experience pleasant. However, we regret that the price of the breakfast did not meet your expectations. We wi… Mostrar mais

Dear Mario, Thank you very much for staying with us and for sharing your feedback with us. We are very sorry about the inconveniences in the bathroom; please allow me to express my sincerest apologies. I have already discussed these issues with the relevant teams in order to prevent future occurrence. Nevertheless, we are delighted that you appreciated our location and we truly hope you will give us the chance to prove that we are indeed good hosts and we would be more than delighted to welcome you again in the near future. Kind regards, Kerstin Wallner Deputy Manager

Dear Mario, Thank you very much for staying with us and for sharing your feedback with us. We are very sorry about the inconveniences in the bathroom; please allow me to express my sincerest apologies. I have already discussed these is… Mostrar mais

Dear Lurdes, Thank you so much for your outstanding review! We are thrilled to hear that you had a perfect stay with us and that every aspect of your experience met your expectations. Your kind words are incredibly motivating for our entire team. We’re delighted that you enjoyed everything about your stay, from the location to the room comfort and the view. We look forward to welcoming you back in the future. Thank you for choosing to stay with us! Warmest regards, Magali Kempes Moll Guest Experience Manager

Dear Lurdes, Thank you so much for your outstanding review! We are thrilled to hear that you had a perfect stay with us and that every aspect of your experience met your expectations. Your kind words are incredibly motivating for our enti… Mostrar mais

Dear Henrique, Thank you for sharing your feedback. We deeply regret the distressing experience you encountered during your stay. The safety and security of our guests are our top priorities, and we take situations like this very seriously. As I explained personally at the hotel, our security protocols are stringent. Only a select few employees from the reception and technical departments are authorised to open a locked safe using a code or an electronic device. We maintain a detailed log of every instance when a safe is accessed, and this is always done under the strict supervision of either the guests themselves or two hotel employees. The housekeeping staff, who are the only ones to enter your room during your stay, do not have access to the safe’s code or the equipment required to open it. We have complete trust in our staff and have never encountered an incident like the one you have reported across all platforms. I sincerely regret that this incident disrupted your experience in our city, but I want to emphasise that all security measures were strictly adhered to on our part. Sincerely, Magali Kempes Moll Guest Experience Manager

Dear Henrique, Thank you for sharing your feedback. We deeply regret the distressing experience you encountered during your stay. The safety and security of our guests are our top priorities, and we take situations like this very seriously… Mostrar mais

Dear Rozane, Thank you for taking the time to share your feedback with us. We appreciate your positive comments about our staff and the comfortable bed. Our hotel is located just a 10-minute walk from St. Stephen's Cathedral and the Schwedenplatz subway station, which connects you directly to Vienna's most important tourist attractions. It is very close to the city center but away from the hustle and bustle of downtown. We regret that, despite this, the location did not meet your expectations. Your comments are very important to us, and we hope to have the opportunity to welcome you back and provide a more satisfactory stay. Greetings from beautiful Vienna, Magali Kempes Moll Guest Experience Manager

Dear Rozane, Thank you for taking the time to share your feedback with us. We appreciate your positive comments about our staff and the comfortable bed. Our hotel is located just a 10-minute walk from St. Stephen's Cathedral and the S… Mostrar mais

Dear Paulo, Thank you very much for your detailed review! We are thrilled to see your high ratings for our staff, cleanliness, location, facilities, and comfort. Your feedback is greatly appreciated and motivates our team to continue providing excellent service. We have taken note of your comments regarding the room view and breakfast. We are constantly looking for ways to improve and will use your feedback to enhance these aspects of our guest experience. We hope to have the pleasure of welcoming you back in the future and providing you with an even better stay. Friendly regards, Magali Kempes Moll Guest Experience Manager

Dear Paulo, Thank you very much for your detailed review! We are thrilled to see your high ratings for our staff, cleanliness, location, facilities, and comfort. Your feedback is greatly appreciated and motivates our team to continue provi… Mostrar mais