Reviews of Hotel Mercure Wien Westbahnhof 4 stars
Felberstraße 4, 15. Rudolfsheim-Fünfhaus, 1150 Vienna, Austria
#341 of 397 hotels in Vienna
Guests' ChoiceReview score
Based on 672 hotel reviews
7.5Score breakdown
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Cleanliness
8.0
-
Comfort
7.8
-
Location
8.9
-
Facilities
7.3
-
Staff
8.5
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Value for money
7.7
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Free WiFi
7.7
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Reviewed: 26 August 2025
Donald
United States9 reviews8.0“Good Overall”- • Leisure trip
- • Group
- • Privilege Room
- • Stayed 4 nights
Area got a little sketchy after sun-down
Stayed in August 2025
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Reviewed: 22 August 2025
Chee
Malaysia13 reviews7.0Good- • Family with young children
- • Superior Room
- • Stayed 1 night
- • Submitted via mobile
The Room.. bit old
The location
Stayed in August 2025
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Reviewed: 20 August 2025
Jennifer
Netherlands7 reviews1 helpful vote7.0Good- • Leisure trip
- • People with friends
- • Budget Twin Room
- • Stayed 4 nights
- • Submitted via mobile
There was no airconditioning, looked pretty old and not updated.
Easy to find and get to. The lobby had a nice artsy vibe. The staff was super friendly and helpful.
Stayed in August 2025
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Reviewed: 20 August 2025
Razvan
Romania64 reviews6 helpful votes6.0“Never again! Everything is old and unconfortable.”- • Leisure trip
- • Family with young children
- • Budget Twin Room
- • Stayed 3 nights
Car parking costs 25 EUR/day, and finding a free slot nearby is almost impossible. We even got a fine for short parking (36EUR). The hotel and all its amenities are old. In the room, the mattress is uncomfortable, and the carpet is from another era. You do not even get AC or a freezer unless you pay extra.
Good location, close to tram and metro stations, close to Mariahilfer Street (shopping street).
Stayed in August 2025
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Reviewed: 18 August 2025
Neagu
Austria2 reviews9.0Superb- • Leisure trip
- • Family with young children
- • Superior Room
- • Stayed 2 nights
- • Submitted via mobile
The TV did work right and didn't had a kids program. But is not really that bad. It's still was a good experience.
The breakfast was really good and the room was really clean. And everybody was really kind and helpful.
Stayed in August 2025
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Reviewed: 12 August 2025
A
United Kingdom10 reviews9.0Superb- • Leisure trip
- • Couple
- • Budget Twin Room
- • Stayed 2 nights
- • Submitted via mobile
Nothing
Location proximity to station and nice cafes nearby
Stayed in June 2025
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Reviewed: 10 August 2025
Rosie
United Kingdom7 reviews7.0“Nice place and great location. Easy to access central areas and staff very friendly! Room was very hot though without AC”- • Leisure trip
- • Family with young children
- • Budget Twin Room
- • Stayed 1 night
- • Submitted via mobile
Very hot in the room and probably needed something else other than just the fan.
Staff were really friendly and helpful and allowed us to check in early. Location was good with the station just behind. Room was good too!
Stayed in August 2025
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Reviewed: 1 August 2025
Veselin
Bulgaria96 reviews95 helpful votes6.0Pleasant- • Leisure trip
- • Family with young children
- • Budget Twin Room
- • Stayed 3 nights
- • Submitted via mobile
Rooms need total renovation. Rooms on the first floor facing the street need sound proof windows. All voices from the people in front of the entrance are loudly. Also delivery cars.
Location. Staff. Bar.
Stayed in July 2025
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Reviewed: 27 July 2025
Tariq
Qatar46 reviews24 helpful votes6.0Pleasant- • Leisure trip
- • Family with young children
- • Budget Twin Room
- • Stayed 3 nights
- • Submitted via mobile
Location is not comfortable for families, although I selected a premium room it was small, blanket is not sufficient for person 177cm, The curtain was bad, the light was too high in the room since dawn. Not suitable to take room without AC in summer.
Staff were friendly
Stayed in July 2025
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Reviewed: 21 July 2025
Grilc
Slovenia1 review7.0“Very good for the price.”- • Leisure trip
- • Family with young children
- • Budget Twin Room
- • Stayed 1 night
- • Submitted via mobile
Bad online communication and feedback information.
Location, comfort, cleanliness, welcoming receptionist…
Stayed in July 2025
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Reviewed: 18 July 2025
Elaine
United Kingdom4 reviews8.0Very good- • Leisure trip
- • Family with young children
- • Budget Twin Room
- • Stayed 2 nights
- • Submitted via mobile
No tea/ coffee facilities 'Small' single beds
Handy for station A safe in room and TV. Quite clean room Staff pleasant
Stayed in July 2025
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Reviewed: 15 July 2025
Gloria
Australia1 review9.0“Great!”- • Leisure trip
- • Family with young children
- • Budget Twin Room
- • Stayed 2 nights
Common areas, building and staff.
The room was a bit hot, it should have a better fan or an air conditioner.
Stayed in July 2025
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Reviewed: 12 July 2025
Lin
Denmark4 reviews1 helpful vote8.0Very good- • Leisure trip
- • Family with young children
- • Budget Twin Room
- • Stayed 4 nights
- • Submitted via mobile
God transportmulighed.
Stayed in July 2025
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Reviewed: 11 July 2025
Bettina
United States1 review8.0“good location to reach U Bahn”- • Leisure trip
- • Couple
- • Superior Room
- • Stayed 4 nights
- • Submitted via mobile
did not eat breakfast 25 euro pp at hotel
location close to west bahnhof with many food and shopping. did use U-bahn a lot. very easy in West Bahnhof.
Stayed in July 2025
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Reviewed: 4 July 2025
David
United Kingdom7 reviews9.0“good stay”- • Leisure trip
- • Solo traveller
- • Budget Single Room
- • Stayed 3 nights
everything good
great value for money
Stayed in June 2025
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Reviewed: 29 June 2025
Petra
United Kingdom18 reviews8.0“Great stay for a short trip to Vienna”- • Leisure trip
- • Solo traveller
- • Budget Twin Room
- • Stayed 1 night
- • Submitted via mobile
- dated decor - limited outlets by bedside
- close to the station - walkable distance from centre (long walk but walkable) - clean
Stayed in June 2025
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Reviewed: 29 June 2025
Nina
Austria20 reviews3 helpful votes8.0“Stayed there a few times already. Always great!”- • Leisure trip
- • Solo traveller
- • Budget Twin Room
- • Stayed 1 night
- • Submitted via mobile
It’s an old hotel so you gotta keep that in mind, but it’s definitely a great place to stay at!
Close to Westbahnhof and Stadthalle. Right next to Gürtel so pretty loud if you open the window. When it’s closed you can’t really hear the traffic.
Stayed in June 2025
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Reviewed: 28 June 2025
Catherine
Malaysia68 reviews25 helpful votes8.0“Nice hotel next to the Westbahnhof Train Station”- • Leisure trip
- • Group
- • Budget Twin Room
- • Stayed 2 nights
nothing. All ok
Friendly staff. Clean rooms. Hotel is located just next to the Westbahnhof Train and Underground Station. Not noisy. We used the U3 metro to get to Stephenplatz & Vienna city centre. Very convenient location. There are lots of shops & eateries as well as Billa supermarket nearby. From Westbahnhof Train Station, we were able to catch an early morning Westbahn train to Salzburg.
Stayed in June 2025
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Reviewed: 26 June 2025
Prasanna
Australia5 reviews8.0Very good- • Leisure trip
- • Couple
- • Budget Twin Room
- • Stayed 3 nights
- • Submitted via mobile
A staff at the bar (wearing glasses) was rude and dismissive to my partner along with other guests. We witnessed this behaviour on 2 different occasions
Stayed in June 2025
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Reviewed: 25 June 2025
Mitchell
Netherlands28 reviews1 helpful vote7.0Good- • Leisure trip
- • People with friends
- • Budget Twin Room
- • Stayed 1 night
- • Submitted via mobile
The room didn't have air conditioner, they did have a fan. However the room was very warm and with 30+ degree quite uncomfortable to sleep in being so warm.
The staff and location were great.
Stayed in June 2025
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Reviewed: 24 June 2025
Andrew
United States22 reviews2 helpful votes9.0“Comfortable, mid-range hotel an easy walk from Westbahn train station”- • Leisure trip
- • Solo traveller
- • Superior Room
- • Stayed 1 night
Nothing
I have stayed at this hotel before, as it is an easy walk from the Westbahn train station, when I am returning from Salzburg and staying overnight before flying out of Vienna. The Westbahn station has both trains as well as subways, so it's easy to get around Vienna as well. They also have a supermarket (Billa?), which is open on Sundays, unlike many other supermarkets in Vienna. I think I upgraded to a larger room this time and I was satisfied with the room. I cannot comment on the breakfast as I had to leave earlier.
Stayed in June 2025
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Reviewed: 19 June 2025
Benjamin
United States170 reviews19 helpful votes9.0“Perfect Except for Room Noise”- • Family with young children
- • Budget Twin Room
- • Stayed 4 nights
- • Submitted via mobile
Sounds can travel. I stayed four nights: the first three were really quiet (no traffic noise) but on the last night,two guests next door chatted into the night (2am)! They weren't talking loudly (so I couldn't really complain) - but I could still hear them through the wall. This is my only complaint about an otherwise perfect stay!
Pretty much everything!
Stayed in June 2025
-
Reviewed: 18 June 2025
Zuochen
Canada13 reviews9.0“Nice place to stay.”- • Business trip
- • Family with young children
- • Budget Twin Room
- • Stayed 3 nights
TV doesn't have channels in English.
It's a few minutes' walk from the West Train Station where you can take trains or subways.
Stayed in June 2025
-
Reviewed: 12 June 2025
Luay
United States10 reviews3 helpful votes9.0“The room wasn’t bad, but I expected more given the price. It felt smaller than what you’d typically”- • Leisure trip
- • Solo traveller
- • Superior Room
- • Stayed 3 nights
The room was smaller than expected.
The room is quite small, and the bathroom is also compact. I would suggest increasing the room size and adding more amenities to enhance the overall comfort and experience.
Stayed in May 2025
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