Reviews of Hotel Mercure Wien Westbahnhof 4 stars
Felberstraße 4, 15. Rudolfsheim-Fünfhaus, 1150 Vienna, Austria
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Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in July 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewFriendly staff
An hour walk from the city centre and more 3 stars. Having said that - good public transport nearby.
Dear Tatiana, Thank you very much for your visit and the positive remarks on the staff. Of course, we do acknowledge, that there is still “room for improvement”. Please be assured that we will try our best to improve even more. We are looking forward to your next visit, which we hope will leave you completely satisfied. Best regards, The team of the Mercure Hotel Wien Westbahnhof
Dear Tatiana, Thank you very much for your visit and the positive remarks on the staff. Of course, we do acknowledge, that there is still “room for improvement”. Please be assured that we will try our best to improve even more. We are looki… Show more
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewArea got a little sketchy after sun-down
Dear Donald, Thank you very much for your visit. We are very pleased that you rated us highly and are delighted that you enjoyed your stay with us. We hope to welcome you as our guest soon again. Yours sincerely, The team of the Mercure Hotel Wien Westbahnhof
Dear Donald, Thank you very much for your visit. We are very pleased that you rated us highly and are delighted that you enjoyed your stay with us. We hope to welcome you as our guest soon again. Yours sincerely, The team of the Mercure Hot… Show more
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewThe location
The Room.. bit old
Dear Chee Loon, Thank you very much for your visit. We are very sorry that our hotel did not appeal to you very much. We sincerely apologize for any inconvenience and ask for your understanding for a hotel that - although still in good shape - lacks some top modern details and shows signs of wear due to its age. However, please be assured that appropriate renovation measures are already being planned. It would be a pleasure to welcome you back to Wien and to our hotel. With best regards, The team of the Mercure Hotel Wien Westbahnhof
Dear Chee Loon, Thank you very much for your visit. We are very sorry that our hotel did not appeal to you very much. We sincerely apologize for any inconvenience and ask for your understanding for a hotel that - although still in good shap… Show more
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewEasy to find and get to. The lobby had a nice artsy vibe. The staff was super friendly and helpful.
There was no airconditioning, looked pretty old and not updated.
Dear Jennifer, Thank you for your visit, the positive remarks on the staff, and also for your critique and suggestions on improvement. Please accept our apologies for the inconveniences you had to deal with. We sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, The team of the Mercure Hotel Wien Westbahnhof
Dear Jennifer, Thank you for your visit, the positive remarks on the staff, and also for your critique and suggestions on improvement. Please accept our apologies for the inconveniences you had to deal with. We sincerely hope that your next… Show more
Reviewed: 20 August 2025 · Stayed in July 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewGood location, close to tram and metro stations, close to Mariahilfer Street (shopping street).
Car parking costs 25 EUR/day, and finding a free slot nearby is almost impossible. We even got a fine for short parking (36EUR). The hotel and all its amenities are old. In the room, the mattress is uncomfortable, and the carpet is from another era. You do not even get AC or a freezer unless you pay extra.
Dear Razvan, We are very sorry that we failed to meet your expectations. Please accept our apologies for any inconveniences caused. But we would like to inform you that you have booked a budget room. The low overnight rate is the star attraction of these rooms, which do not include the usual Mercure standard features such as a safe, minibar, kettle, or full air conditioning (only central air conditioning that cannot be regulated).We hope that you will give us the opportunity to better serve you in the future and your next visit will be more pleasant as the previous one. Best regards, The team of the Mercure Hotel Wien Westbahnhof
Dear Razvan, We are very sorry that we failed to meet your expectations. Please accept our apologies for any inconveniences caused. But we would like to inform you that you have booked a budget room. The low overnight rate is the star attra… Show more
Reviewed: 19 August 2025 · Stayed in July 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewThe breakfast was really good and the room was really clean. And everybody was really kind and helpful.
The TV did work right and didn't had a kids program. But is not really that bad. It's still was a good experience.
Dear Neagu, On behalf of the entire team, we would like to thank you for your stellar review. We truly appreciate positive feedback such as yours as it encourages us to stay committed to providing the best services possible for our guests. We really hope to be able to welcome you again as our guest. Best regards, The team of the Mercure Hotel Wien Westbahnhof
Dear Neagu, On behalf of the entire team, we would like to thank you for your stellar review. We truly appreciate positive feedback such as yours as it encourages us to stay committed to providing the best services possible for our guests. … Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 16 August 2025 · Stayed in July 2025
Verified reviewReviewed: 14 August 2025 · Stayed in August 2025
Verified reviewNo aircon - open window - damn noise. How you dare to claim 4 stars !!!
Dear Alexander, We are very sorry that we failed to meet your expectations. Please accept our apologies for any inconveniences caused. But we would like to inform you that you have booked a budget room. The low overnight rate is the star attraction of these rooms, which do not include the usual Mercure standard features such as a safe, minibar, kettle, or full air conditioning (only central air conditioning that cannot be regulated).We hope that you will give us the opportunity to better serve you in the future and your next visit will be more pleasant as the previous one. Best regards, The team of the Mercure Hotel Wien Westbahnhof
Dear Alexander, We are very sorry that we failed to meet your expectations. Please accept our apologies for any inconveniences caused. But we would like to inform you that you have booked a budget room. The low overnight rate is the star at… Show more
Reviewed: 13 August 2025 · Stayed in July 2025
Verified reviewReviewed: 12 August 2025 · Stayed in June 2025
Verified reviewLocation proximity to station and nice cafes nearby
Nothing
Dear A.Roy, On behalf of the entire team, we would like to thank you for your stellar review. We truly appreciate positive feedback such as yours as it encourages us to stay committed to providing the best services possible for our guests. We really hope to be able to welcome you again as our guest. Best regards, The team of the Mercure Hotel Wien Westbahnhof
Dear A.Roy, On behalf of the entire team, we would like to thank you for your stellar review. We truly appreciate positive feedback such as yours as it encourages us to stay committed to providing the best services possible for our guests. … Show more
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewStaff were really friendly and helpful and allowed us to check in early. Location was good with the station just behind. Room was good too!
Very hot in the room and probably needed something else other than just the fan.
Dear Rosie, Thank you for your visit, the positive remarks on the room and the staff, and also for your critique and suggestions on improvement. Please accept our apologies for the inconveniences you had to deal with. We sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, The team of the Mercure Hotel Wien Westbahnhof
Dear Rosie, Thank you for your visit, the positive remarks on the room and the staff, and also for your critique and suggestions on improvement. Please accept our apologies for the inconveniences you had to deal with. We sincerely hope that… Show more
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewReviewed: 9 August 2025 · Stayed in August 2025
Verified reviewReviewed: 8 August 2025 · Stayed in August 2025
Verified reviewEverything
Nothing
Dear Yazed, On behalf of the entire team, we would like to thank you for your stellar review. We truly appreciate positive feedback such as yours as it encourages us to stay committed to providing the best services possible for our guests. We really hope to be able to welcome you again as our guest. Best regards, The team of the Mercure Hotel Wien Westbahnhof
Dear Yazed, On behalf of the entire team, we would like to thank you for your stellar review. We truly appreciate positive feedback such as yours as it encourages us to stay committed to providing the best services possible for our guests. … Show more
Reviewed: 7 August 2025 · Stayed in July 2025
Verified reviewN/a
Dear Joas, It was our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us. We would like to thank you for the top rating and the great remarks on the value. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Yours sincerely, The team of the Mercure Hotel Wien Westbahnhof
Dear Joas, It was our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us. We would like to thank you for the top rating and the great remarks on the value. We hope to see you s… Show more
Reviewed: 5 August 2025 · Stayed in August 2025
Verified reviewReviewed: 4 August 2025 · Stayed in July 2025
Verified review