Suite was superb and decor inside stunning, very grande. Staff friendly and welcoming.

Stayed in January 2025

All perfect!

Stayed in December 2024

Maybe some more attention to the shower head in the bathroom and the fridge in the kitchen by the technicians :)

The most incredible staff ever! Perfect! Everywhere, on every floor.

Stayed in December 2024

The stairs in the room are a pain, as everything is spread out and forgetting one thing upstairs means heading back down to retrieve it it was a workout located in the quiet part of town adds to the work-out (due to the distance of the sights cause you gotta walk there) Would have been helpful to have the breakfast items along with the cost listed, I may have avoided the astronomical charge.

Free mini bar, a bottle of champagne, and snacks ALL included. I chose the no breakfast option which was a mistake. Their turndown service was just subtle enough that I almost missed it until I noticed the tiny details, which made it all the more spectacular. Although the bedding appears a bit dated, the sheets and duvet are a dream to lay with. I didn't want to leave the bed, until I realized what I had left downstairs... The hotel is built inside a palace and I became lost more than once, ending up in random stairwells, dark cellars, someone's wedding, and gorgeous rooms with massive chandeliers. Highly recommend one of the tours in the wine cellar- you will be led through a history of Vienna, the palace and sample some lovely wines (Im sure) or Champagnes (which I did).

Stayed in October 2024

Outstanding personalized services throughout the stay.

Stayed in September 2024

Spa zone - the water in the swimming pool was cold, the sauna didn’t work

Breakfast was great, little bit slow service but great food and ambience. Room was great and spacious and well equipped too

Stayed in September 2024

Only two small details: 1) moderd black glas TV table does NOT suit to this antient building with other antient furniture. 2) our room smell little bit , because of toilet pipe.

Everything was absolutely perfect, Staff, location, interier.

Stayed in August 2024

Didn't like the only thing no buffet even for single few things such as salads , cheeses , breads,

I like everything mainly it was really out of my expextation

Stayed in August 2024

there was nothing that could ruin my holiday

everything was great as always

Stayed in July 2024

There is only one usable restaurant as the other is a michelin star. so more of an apartment style hotel. The rooms have a kitchenette

The room was magnificent. Very large duplex. Hotel has such atmosphere and is very grand

Stayed in June 2024

Very limited for restaurants

Beautiful, elegant and massive rooms

Stayed in June 2024

Nothing

Elegance refined and historic

Stayed in June 2024

more entertainment in bar.

large suite, very friendly and helpfull staff, excellent food

Stayed in April 2024

We didn’t like the bathroom. The shower over tub setting was not convenient. The tub was very slippery. Water became cold when the 3rd person wanted to take a shower.

The historical feeling of the building, the reception and the restaurant. Room is spacious. Bed was comfy.

Stayed in November 2023

our room was cold even when heating on

service and breakfast were amazing

Stayed in December 2023

I didnt like that two bed covers on a bed and no shower just shower in a bathtub. otherwise all good. thanks

Stayed in December 2023

having to leave

Very well positioned, spacious hotel with no feeling of being crowded. Lovely helpful staff. Great suite and foodd in Clemetine restaurant was great.

Stayed in December 2023

There was no room for improvement - everything was high quality.

Everything about the property was excellent - a beautiful, classic building exceptionally well-maintained, a helpful, friendly staff and excellent food. The quality of everything was excellent.

Stayed in September 2023

.

Great attentive staff, beautiful room and families are great!

Stayed in August 2023

Everything was just perfect.

Stayed in July 2023

Exceptional place, location, staff. The hotel is actually a palace in every sense. Would come again!

Stayed in April 2023

Everything was just perfect. Seamless experience.

Stayed in March 2023

everything was amazing

Stayed in February 2023

Strangely doesn’t feel like a busy 5* hotel, which could be seen as a good thing!

Very attractive building, great room , spotlessly clean and excellent staff

Stayed in January 2023

Breakfast is a let down, also our key wasnt working for spa, we left it at reception for fixing, didnt help, so we never got to use it. Extra bed is not usable at all.

Staff was excellent, really good and friendly.

Stayed in December 2022