Reviews of Palais-Hotel Erzherzog Johann 4 stars
Sackstraße 3-5, City centre, 8010 Graz, Austria
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Reviewed: 3 September 2025 · Stayed in June 2025
Verified reviewReviewed: 2 September 2025 · Stayed in September 2025
Verified reviewReviewed: 1 September 2025 · Stayed in August 2025
Verified reviewAmazing hotel in the heart of Graz, I cannot recommend this hotel highly enough. From friendly and helpful service and advice on transport to the gorgeous architecture, I felt privileged to stay here!
Nothing.
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewThe room was clean, quiet and met all expectations. The hotel is very nice, clean and in the very center of the city. The staff was very helpful and helped me how to get from point A to B in the city, explained how public transport works and helped with other questions. Would definitely stay again!
Dear Milena, Thank you very much for your visit, for the very good review, and for your kind feedback. We are especially pleased that you spoke so positively about our staff. We are always happy to help. We hope to welcoming you back in the near future. All the best and warm regards from Graz Your team at Palais-Hotel Erzherzog Johann
Dear Milena, Thank you very much for your visit, for the very good review, and for your kind feedback. We are especially pleased that you spoke so positively about our staff. We are always happy to help. We hope to welcoming you back in the… Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 22 August 2025 · Stayed in July 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewEverything: central location, clean, great staff, historic value
Nothing
Dear Annika, thank you very much for your visit and for your positive review. We are delighted that you felt comfortable with us and that you also appreciate the historic charm of our house. All the best and warm regards Your team at Palais-Hotel Erzherzog Johann
Dear Annika, thank you very much for your visit and for your positive review. We are delighted that you felt comfortable with us and that you also appreciate the historic charm of our house. All the best and warm regards Your team at Palais… Show more
Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewOverall excellent, fantastic location, very friendly service, excellent breakfast
A few small renovations are needed, eg in the shower
Dear Herbert, Thank you very much for your visit, for the excellent review, and for your kind feedback – especially regarding our service. We would be delighted if you chose to stay with us again on your next visit to Graz. Best regards Your team at Palais-Hotel Erzherzog Johann
Dear Herbert, Thank you very much for your visit, for the excellent review, and for your kind feedback – especially regarding our service. We would be delighted if you chose to stay with us again on your next visit to Graz. Best regards You… Show more
Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewReviewed: 13 August 2025 · Stayed in June 2025
Verified reviewReviewed: 7 August 2025 · Stayed in August 2025
Verified reviewThe location is fabulous, in the middle of the Old town. The hotel is amazing, all rooms are spacious suites that represent old style Habsburg grandeur; you really feel you step back in time. The beds are comfortable, the walk in shower is massive too. The suite has everything you need, coffee making facilities, flat screen TV, toiletries et al. The breakfast room is tastefully decorated and inviting ; and the ladies at reception are also really welcoming and helpful. An absolute gem and a fantastic find.
I loved everything about the hotel. The only thing that one needs to remember that it’s an old hotel, the floorboards are original so it will creak a little but it adds to the charm.
Dear Kornelia, thank you very much for your stay, for the excellent review, and for taking the time to share such positive feedback. We are truly delighted that you felt so comfortable in our historic house. We would be very happy to welcome you again soon. Warm regards from Graz, your team at Palais-Hotel Erzherzog Johann
Dear Kornelia, thank you very much for your stay, for the excellent review, and for taking the time to share such positive feedback. We are truly delighted that you felt so comfortable in our historic house. We would be very happy to welcom… Show more
Reviewed: 7 August 2025 · Stayed in August 2025
Verified reviewReviewed: 7 August 2025 · Stayed in August 2025
Verified reviewAmazing location, spectacular room and delicious breakfast
Instructions to find the hotel are not clear. I suggest that they include the map that is on the key holder.
Dear Randy, thank you very much for your visit and for the excellent review. We are especially delighted that you were satisfied with your room and with the breakfast buffet. We have, of course, taken note of your remark regarding the arrival information. Best regards from Graz, your team at Palais-Hotel Erzherzog Johann
Dear Randy, thank you very much for your visit and for the excellent review. We are especially delighted that you were satisfied with your room and with the breakfast buffet. We have, of course, taken note of your remark regarding the arriv… Show more
Reviewed: 6 August 2025 · Stayed in July 2025
Verified reviewReviewed: 5 August 2025 · Stayed in July 2025
Verified reviewReviewed: 2 August 2025 · Stayed in August 2025
Verified reviewVery outdated hotel standards
Dear Géraud, Thank you for your visit. We are truly sorry to hear that you were not satisfied with your stay at our historic hotel. We would appreciate it if you could let us know why our staff also received only an average rating. At the very least, we are pleased that you appreciated the central location of our hotel. We wish you all the best. Kind regards, your team at the Palais-Hotel Erzherzog Johann.
Dear Géraud, Thank you for your visit. We are truly sorry to hear that you were not satisfied with your stay at our historic hotel. We would appreciate it if you could let us know why our staff also received only an average rating. At the v… Show more
Reviewed: 31 July 2025 · Stayed in July 2025
Verified reviewThe staff: from the reception (Kate & Anita) to the dining room.
the floor in the room is noisy because it’s old hardwood.
Dear David, Thank you very much for your visit and the excellent review – especially your kind words about our staff and Kate & Anita. Warm regards and all the best, your team at the Palais-Hotel Erzherzog Johann.
Reviewed: 23 July 2025 · Stayed in July 2025
Verified reviewExcellent locality, very nice rich breakfast, parking
Dear Ladislav, thank you for your visit, the review and the great feedback, especially about our breakfast buffet. We hope to welcoming you back at your next visit to Graz. Kind regards, your team at Palais-Hotel Erzherzog Johann.
Reviewed: 22 July 2025 · Stayed in July 2025
Verified reviewTop location in the very centre of Graz! Very comfortable beds
Time worn bathroom and toilet with strange over-painted tiles - not a standard of a 4 star hotel!
Dear Guest, thank you for your visit and your review. We are pleased to read that you enjoyed the central location of our historic hotel. We are currently in the process of renovating some of our bathrooms. Best regards, your team at the Palais-Hotel Erzherzog Johann.
Dear Guest, thank you for your visit and your review. We are pleased to read that you enjoyed the central location of our historic hotel. We are currently in the process of renovating some of our bathrooms. Best regards, your team at the Pa… Show more
Reviewed: 21 July 2025 · Stayed in June 2025
Verified reviewLocalisation is very good in the city center. Beautiful historical building, very originally decorated with a lot of plants inside. Rooms very clean and spacious.
Everything was ok.
Dear Magdalena, thank you for your visit, the outstanding rating and the kind review. We are delighted to hear that you enjoyed the stay with us. All the best and kind regards from Graz, your team at Palais-Hotel Erzherzog Johann.