Reviews of Platzhirsch zur alten Wagnerei Gästehaus

Good day, Thank you for your review, it's a shame that you rated us so low because it's not fair and we can't understand it. Unfortunately, there is nothing we can do about the noise from the neighboring room at night and early in the morning. This would be through their own moral courage quickly by knocking on the neighboring door could have been fixed :-) Our rooms are all very clean, well-kept and nicely and functionally furnished. You received exactly the room you booked. The furnishings and size corresponded 100% to the description and pictures. You would have liked to have been able to tell us that there was a problem with the bathroom door. Housekeeping was on site every day, and we can also be reached by phone or message if you haven't met anyone in person. We are always available at normal times of the day. Unfortunately, you didn't ask. We are a private guest house and not a hotel. Our reception is not staffed 24/7 and of course only as needed. However, someone is on site for several hours every day, but not always just at the reception, as we of course have work to do throughout the house on 5 floors. Daily housekeeping also took place. Your room was put together and cleaned daily. There is also an emergency number at night for real emergencies. All generous selection images and detailed information that were available to you before booking correspond to the actual conditions. Kind regards, The Platzhirsch team

Good day, Thank you for your review, it's a shame that you rated us so low because it's not fair and we can't understand it. Unfortunately, there is nothing we can do about the noise from the neighboring room at night and early in the morni… Show more

Good day, your review it's a shame that you rated us so low because it's not fair and we can't understand it. Please just read the information before booking anything. Breakfast was never offered Likewise, they didn't ask about it or reserve it. Just because you personally expect or want something, you can't demand it from us and therefore rate us poorly and unfairly. Our rooms are all very clean, well-kept and nicely and functionally furnished. You received exactly the room you booked. The furnishings and size corresponded 100% to the description and pictures. Housekeeping was on site every day, and we can also be reached by phone or message if you haven't met anyone in person. We are always available at normal times of the day. Unfortunately, you didn't ask. We are a private guest house and not a hotel. Our reception is not staffed 24/7 and of course only as needed. However, someone is on site for several hours every day, but not always just at the reception, as we of course have work to do throughout the house on 5 floors. Daily housekeeping also took place. Your room was put together and cleaned daily. There is also an emergency number at night for real emergencies. All generous selection images and detailed information that were available to you before booking correspond to the actual conditions. Kind regards, The Platzhirsch team

Good day, your review it's a shame that you rated us so low because it's not fair and we can't understand it. Please just read the information before booking anything. Breakfast was never offered Likewise, they didn't ask about it or rese… Show more

Hello, you tried to play the racism card at the tourism office and Booking.com. This is sad, embarrassing and shows her character. Facts: They checked in in the middle of the night - it was already after 10:30 p.m. At night there is no reception staffed 24/7 in Europe. Due to late check-in after the usual arrival time, we have left the folder with key outdoors especially for you. You had all the information available beforehand. Even though it was the middle of the night, they expected 24 hour availability. You will have all your wishes fulfilled promptly expected and bombarded us with calls and messages. If you travel to another country, you must also find out about their customs and respect their house rules and regulations. We can only be reached on a hotline in an emergency, but that wasn't an emergency. They just wanted different furniture, just like if we were their decorator. They simply didn't give us any peace and quiet, they didn't accept a night's rest, they bombarded us with dozens of messages, over 40 of them at night, they terrorized us with phone calls and text messages and we said no, we definitely won't comply with your wishes and that's it not at all now in the middle of the night. This is not a rental apartment, this is not a furniture store where you can order furniture, this is an accommodation facility, we are a private guest house. cheeky demands, an incredible, disrespectful behavior from them. They said: "It bothers me that here in family room 1 third bed is we are only two people we would like you to remove this single bed. We would like to swap the living room table; we would rather have a normal table with an armchair and we would also like to have an additional desk. It's too hot in the room and we would like air conditioning or fans. However, they didn't want to open the windows and doors to let in the fresh, cool night air. We have told them several times not to terrorize us with all these messages. The hotline and the message function are intended for emergencies but not for your private sensitivities and pipe dreams. They just didn't want to accept that it was time for nighttime. We told them not to bombard us with messages. Nevertheless, there were dozens of messages and calls. After 3 a.m. our patience was over and we informed them that they had to leave the room in the morning. You refused and ultimately the police had to convince you of this yourself that we now use our house rules. We have generously refunded you 100% of the three nights you booked. We are not sorry and we will not apologize to you. But we would like to tell you one thing: we don't want to accommodate guests like that. Learn respect when you vacation in Europe.

Hello, you tried to play the racism card at the tourism office and Booking.com. This is sad, embarrassing and shows her character. Facts: They checked in in the middle of the night - it was already after 10:30 p.m. At night there is no rece… Show more

Dear guests, the points you criticize here unfortunately do not correspond to the true facts. We don't want to go into all the details publicly here. In fact, we have to honestly say that unfortunately you were very complicated guests. We are a private guest house and not a HOTEL. Our reception is not staffed 24 hours a day. You can't call us at any time 24 hours a day, but you've tried this at the most impossible times. They constantly locked the main entrance door with their key during the day. Because of them, arriving guests were not able to enter our house. We also don't understand why they kept trying with the key on our front door? In general, they had problems opening the front door at reception the whole time. It was a constant coming and going. Knocking, banging and ringing at the front door. Although every GUEST can otherwise do it on their own without the slightest problems, we constantly had to help. You checked out early in the morning at 7 a.m. The reception is not manned at this time. You had the INFO that you should leave the guest folder with key in a designated place. We still had to wait over 2 hours after checkout time for the room key. And the luggage was still in the room even though they should have left long ago. Because of you, we had to spend a lot of time and energy. With regards, Platzhirsch the Alte Wagnerei St.Wolfgang

Dear guests, the points you criticize here unfortunately do not correspond to the true facts. We don't want to go into all the details publicly here. In fact, we have to honestly say that unfortunately you were very complicated guests. … Show more

Dear guests, although you were very satisfied during your stay, you unfortunately rate us poorly and unfairly. You booked two double rooms last minute, but none of them were canceled by you. It was therefore blocked and could not be rented to other guests. Instead of traveling with 4 people, they only arrived with 2 people. In addition, this was a non-cancellable rate with a very reasonable price. The room was empty for 2 nights and they didn't use it. The fault here is really not ours - we correctly followed the rules of booking.com

Dear guests, although you were very satisfied during your stay, you unfortunately rate us poorly and unfairly. You booked two double rooms last minute, but none of them were canceled by you. It was therefore blocked and could not be rented … Show more

Dear guests! Thank you for your review in the Platzhirsch for the Alte Wagnerei. An ironing board and iron would have been possible, unfortunately you didn't ask. We cannot offer a laundry for your private guest laundry. This may be possible for houses with 5* properties. However, we gave you several tips about where there are laundromats, for example. We are still happy that you enjoyed your stay with us so much. We try to offer our guests a pleasant stay with clean, comfortable rooms and a good, rich breakfast buffet with homemade and regional products Our house is several hundred years old and stands in one of the special places of happiness and power in the Salzkammergut. We live tradition and you can see and feel the touch of nostalgia in every corner of our house. At the same time, we are also trying to meet the new requirements and find the necessary balance. We look forward to a reunion. Thank you The Haslinger family and the "Platzhirsch" team

Dear guests! Thank you for your review in the Platzhirsch for the Alte Wagnerei. An ironing board and iron would have been possible, unfortunately you didn't ask. We cannot offer a laundry for your private guest laundry. This may be possib… Show more