9.1

Reviews of Hotel Pongauerhof 4 stars

Flachauerstraße 138, 5542 Flachau, Austria

  • Phanigor

    Reviewed: 17 August 2025 · Stayed in August 2025

    Verified review

    The service was superb. We were staying on my wife's birthday the stuff surprised her with a cake and a greating card. The pool was very nice. Very good breakfast . Location of the hotel is great.

    Nothing

    Property response:

    Dear Phanigor, Thank you very much for your wonderful review of our Hotel Pongauerhof! We are delighted that you found your stay with us to be exceptional and that our team was able to help make your wife's birthday a special experience. It was our pleasure to surprise you with a cake and a greeting card. We are pleased to hear that you enjoyed our pool and breakfast offerings. Our team attaches great importance to ensuring that our guests have a pleasant and unforgettable stay. We are proud of our excellent location and are delighted that you also found it to be a positive aspect of your stay. We look forward to welcoming you back to the Hotel Pongauerhof soon and wish you all the best until then! Warm regards, Your team at the Hotel Pongauerhof

    Dear Phanigor, Thank you very much for your wonderful review of our Hotel Pongauerhof! We are delighted that you found your stay with us to be exceptional and that our team was able to help make your wife's birthday a special experienc… Show more

    Hotel Pongauerhof
    18 August 2025
  • Iveta

    Reviewed: 16 August 2025 · Stayed in August 2025

    Verified review
  • Anna

    Reviewed: 14 August 2025 · Stayed in August 2025

    Verified review

    Wonderful swimming pool "biotop", luxury feel, clean, new, perfect cold water for a hot day. Balcony with mountain view Central location, chairlift Starjet, supermarket Spar and great playgrounds for kids - all in short walking distance

    No fridge in the room Wellness opening until 7pm only - can stay longer if booked in advance

    Property response:

    Dear Anna, Thank you very much for your positive review of our Hotel Pongauerhof! We are delighted to hear that you enjoyed your stay with us and that our biotope swimming pool met your expectations. We are pleased that you found the central location convenient, with its proximity to the Starjet chairlift, the supermarket, and the playgrounds for children. We regret that there was no refrigerator in the room and are happy to take your feedback on board in order to further improve our service. We also appreciate your comment regarding the opening hours of the wellness area and will look into whether we can offer more flexible options here. We hope to welcome you back soon and that your next stay will be just as pleasant. Best regards, Your Hotel Pongauerhof Team

    Dear Anna, Thank you very much for your positive review of our Hotel Pongauerhof! We are delighted to hear that you enjoyed your stay with us and that our biotope swimming pool met your expectations. We are pleased that you found the centr… Show more

    Hotel Pongauerhof
    16 August 2025
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  • Adiy

    Reviewed: 5 August 2025 · Stayed in July 2025

    Verified review

    The hotel is nice e and friendly, the staff is warm and welcoming. Breakfast is gr8 and rich. We came back to the same hotel twice during our road trip

    The pillows needs serious improvement, any thing else was perfect and met our expectation

    Property response:

    Dear von Adiy, Thank you very much for your wonderful review and for taking the time to share your experiences at Hotel Pongauerhof. We are delighted to hear that you enjoyed our friendly service and the generous breakfast. It is always nice to know that guests like to return to us during their travels. Regarding the pillows, we regret that they did not meet your expectations. Your comment is very important to us, and we will use it to further improve our services. Please do not hesitate to let us know your wishes during your next stay so that we can offer you an even more comfortable experience. We hope to welcome you back to Hotel Pongauerhof soon and thank you again for your feedback. Kind regards, Your Hotel Pongauerhof Team

    Dear von Adiy, Thank you very much for your wonderful review and for taking the time to share your experiences at Hotel Pongauerhof. We are delighted to hear that you enjoyed our friendly service and the generous breakfast. It is always ni… Show more

    Hotel Pongauerhof
    6 August 2025
  • Karin

    Reviewed: 25 July 2025 · Stayed in July 2025

    Verified review

    Great breakfast. Big room for family. Good location. Free parking in front of hotel.

    The room was warm.

  • Patrick

    Reviewed: 10 July 2025 · Stayed in July 2025

    Verified review

    Great people. The pool was the best I have swam in, in any hotel. A nature pool with clean water and good temperature The room was big and well made up Highlight: breakfast. Wondeful!

    Property response:

    Dear Patrick, Thank you very much for your wonderful review of our Hotel Pongauerhof! We are delighted to hear that you enjoyed your stay with us and appreciate our efforts to provide first-class service. We are particularly pleased with your praise for our natural pool and the extensive breakfast buffet. We take great care to provide our guests with a pleasant and relaxing atmosphere and it is nice to know that you enjoyed our spacious and well-equipped rooms. We hope to welcome you back soon so that you can enjoy our service again. Should you have any further suggestions or requests, please do not hesitate to contact us directly. See you next time at the Pongauerhof! With kind regards, Your Hotel Pongauerhof Team

    Dear Patrick, Thank you very much for your wonderful review of our Hotel Pongauerhof! We are delighted to hear that you enjoyed your stay with us and appreciate our efforts to provide first-class service. We are particularly pleased with y… Show more

    Hotel Pongauerhof
    11 July 2025
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  • Nikola

    Reviewed: 9 July 2025 · Stayed in July 2025

    Verified review
  • Hammond

    Reviewed: 30 June 2025 · Stayed in June 2025

    Verified review

    This property is perfect for this just traveling through or those who are looking to stay in the area a bit longer. This property had a lovely Austrian feel, in keeping with the area. The beds were so comfortable and the area is so quiet with a good view of the mountains! The staff speak good English and German and were really accommodating. The breakfast is sensational by the way, honestly can not think of a better breakfast I have had at a hotel for the price of the stay!

    It was very hot in the rooms but this is probably because they are made for winter and we visited in June.

    Property response:

    Thank you very much for your wonderful review of our Hotel! We are delighted that you enjoyed your stay so much and that you enjoyed our comfortable beds, quiet location and stunning mountain views. Our team attaches great importance to providing our guests with first-class service and we are delighted to hear that you had such a positive memory of our breakfast. Your praise motivates us to continue to give our all to provide our guests with an unforgettable experience. We understand that the rooms can get a little warm in the summer and are happy to take your feedback on board to consider possible improvements. We look forward to welcoming you back soon, whether you are passing through or staying for a longer period in our beautiful region. Until then, all the best! Kind regards!

    Thank you very much for your wonderful review of our Hotel! We are delighted that you enjoyed your stay so much and that you enjoyed our comfortable beds, quiet location and stunning mountain views. Our team attaches great importance to pr… Show more

    Hotel Pongauerhof
    2 July 2025
  • Tomasz

    Reviewed: 27 June 2025 · Stayed in June 2025

    Verified review
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  • Stefanie

    Reviewed: 2 March 2025 · Stayed in February 2025

    Verified review
  • Rok

    Reviewed: 27 February 2025 · Stayed in February 2025

    Verified review

    Very kind people working there. Great breakfast.

    Property response:

    Dear from Rok, Thank you for your positive review of our Hotel Pongauerhof! We are very pleased that you found your stay with us to be “exceptional”. Our team values ​​hospitality and it's nice to hear that our efforts to ensure you have a pleasant stay are appreciated. We are also pleased that you enjoyed our breakfast. A good start to the day is important to us and it's great to know that we were able to meet your expectations. It would be wonderful to welcome you back soon - be it for another relaxing holiday or simply for a little break. If you have any questions or requests, please do not hesitate to contact us at any time. Kind regards from Pongau, Your team from the Hotel Pongauerhof

    Dear from Rok, Thank you for your positive review of our Hotel Pongauerhof! We are very pleased that you found your stay with us to be “exceptional”. Our team values ​​hospitality and it's nice to hear that our efforts to ensure you ha… Show more

    Hotel Pongauerhof
    28 February 2025
  • Davor

    Reviewed: 16 January 2025 · Stayed in January 2025

    Verified review
    Property response:

    Dear Mr. Davor, Thank you very much for your positive review of our Hotel Pongauerhof! We are very pleased that you enjoyed your stay and found both our hotel and the location to be great. Our team works passionately every day to ensure our guests have an unforgettable stay. If you have any suggestions or requests for your next visit, please do not hesitate to contact us. We always strive to meet your expectations and provide you with the best possible service. It would be a pleasure for us to welcome you back soon. Until then, we wish you all the best and look forward to seeing you again in beautiful Pongau! Best regards, Your team from the Hotel Pongauerhof

    Dear Mr. Davor, Thank you very much for your positive review of our Hotel Pongauerhof! We are very pleased that you enjoyed your stay and found both our hotel and the location to be great. Our team works passionately every day to ensure ou… Show more

    Hotel Pongauerhof
    1 February 2025
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  • Jani

    Reviewed: 12 January 2025 · Stayed in January 2025

    Verified review

    Location, friendly staff, breakfast .

    Everything was OK.

    Property response:

    Dear Jani, Thank you for taking the time to share your experience at Hotel Pongauerhof. We are pleased that you enjoyed our location, friendly staff and breakfast. Your satisfaction is very important to us and we are pleased to hear that everything was to your satisfaction. If you have any suggestions or further feedback to make your stay more enjoyable, please do not hesitate to contact us. We always strive to offer our guests first-class service and are always happy to receive constructive feedback. We would be happy to welcome you back soon

    Dear Jani, Thank you for taking the time to share your experience at Hotel Pongauerhof. We are pleased that you enjoyed our location, friendly staff and breakfast. Your satisfaction is very important to us and we are pleased to hear that e… Show more

    Hotel Pongauerhof
    14 January 2025
  • Marko

    Reviewed: 29 December 2024 · Stayed in December 2024

    Verified review
  • Luke

    Reviewed: 28 December 2024 · Stayed in December 2024

    Verified review

    Breakfast was 10/10

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  • Sergei

    Reviewed: 27 December 2024 · Stayed in December 2024

    Verified review
  • Eyal

    Reviewed: 20 October 2024 · Stayed in October 2024

    Verified review
  • Kristijan

    Reviewed: 7 October 2024 · Stayed in October 2024

    Verified review
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  • 7.0 Good
    Aseel

    Reviewed: 6 September 2024 · Stayed in September 2024

    Verified review

    The place was clean and comfortable.

    There weren't varieties in the restaurant's menu.

    Property response:

    Dear guest of Aseel, Thank you for your review and feedback about our Hotel Pongauerhof. We are pleased that you enjoyed the cleanliness and comfort of our accommodation. We take your comments about your choice in the restaurant very seriously. Our goal is to offer all guests a diverse and tasty dining experience. We will therefore use your feedback to further improve our menu and make it more varied. We would be happy to welcome you again on your next stay and surprise you with a greater variety of dishes. Best regards, The team of Hotel Pongauerhof

    Dear guest of Aseel, Thank you for your review and feedback about our Hotel Pongauerhof. We are pleased that you enjoyed the cleanliness and comfort of our accommodation. We take your comments about your choice in the restaurant very ser… Show more

    Hotel Pongauerhof
    7 September 2024
  • Paula-roxana

    Reviewed: 19 August 2024 · Stayed in August 2024

    Verified review

    Enough parking spaces.

    - The rooms are outdated - Since the room faced the main street and the highway, there was a lot of noise. During the warm period, it was necessary to keep the window open, making it difficult to sleep. - On the first day, due to a late arrival, all dinner seats were taken. It would be helpful for the hotel to reserve seats for guests checking in later or to inform guests in advance about the dinner reservation policy. - The breakfast options were quite limited, offering few choices.

    Property response:

    Dear Paula Roxana, Thank you very much for your feedback. We are sorry to hear that your stay at the Hotel Pongauerhof did not meet your expectations. However, we think it's a shame to have to read this review from you, as we have already offered you a room change to a quieter room or a free cancellation. We would like to apologize for the noise, but our hotel is not on a highway. In the future, we will better inform our guests about the dinner reservation policy and ensure that even late arrivals can find a place for dinner. We are also working on expanding our breakfast menu to offer a wider selection. We are pleased that you found the parking facilities to be sufficient. Best regards, Your Hotel Pongauerhof team

    Dear Paula Roxana, Thank you very much for your feedback. We are sorry to hear that your stay at the Hotel Pongauerhof did not meet your expectations. However, we think it's a shame to have to read this review from you, as we have alre… Show more

    Hotel Pongauerhof
    21 August 2024
  • Iliyana

    Reviewed: 18 August 2024 · Stayed in July 2024

    Verified review

    The staff is very friendly, food was very delicious, the rooms were extremely clean and tidy, with great view. Definitely hope to visit again.

    Property response:

    Dear Iliyana, Thank you very much for your wonderful review! We are very pleased to hear that you had an exceptional stay at the Hotel Pongauerhof. Our team always strives to provide our guests with the best possible service and it is nice to know that you appreciated our friendly service, delicious food and clean, tidy rooms with wonderful views. We are really looking forward to welcoming you back soon! Best regards, Your Hotel Pongauerhof team

    Dear Iliyana, Thank you very much for your wonderful review! We are very pleased to hear that you had an exceptional stay at the Hotel Pongauerhof. Our team always strives to provide our guests with the best possible service and it is nice… Show more

    Hotel Pongauerhof
    19 August 2024
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  • Eva

    Reviewed: 15 August 2024 · Stayed in August 2024

    Verified review
  • Firas

    Reviewed: 10 August 2024 · Stayed in August 2024

    Verified review
  • Firas

    Reviewed: 10 August 2024 · Stayed in August 2024

    Verified review
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The guest reviews express the personal opinions of Booking.com customers who filled out a questionnaire after their stay at the hotel. These opinions do not necessarily represent the views of Booking.com. See our Review Guidelines

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