Reviews of Hotel Pramstraller 4 stars

Perfect for a family of 4.

Breakfast could have been better.

Style and amenities were great

Very cold natured staff . Felt like an effort and they weren't proactive . They came across as if they didn't want to be there . Poor in terms of even saying hello or telling us about the breakfast service. Apart from on the last day when a older gentleman spoke to us and asked if everyone was okay 👍 he had a great nature and really looked after us , for our last breakfast

The staff are super nice and friendly. Location is great. The hotel atmosphere is beautiful. Room is spacious and very clean.

Nothing at all..

1) location 2) breakfast 3) rooms 4) family run atmosphere. Herman & family were super nice and helpful ! 5) made our 5 year old feel special on her birthday :-)

No kettle in the room. Nothing else really. The whole place was so nice that we ended up extending our stay!

Good breakfast great evening meals

Aesthetic and Ambiance: Hotel Pramstraller's design and decor are warm and inviting, perfectly capturing Austrian hospitality. The blend of traditional and modern elements creates a cozy environment, making guests feel instantly at home. Comfortable Accommodations: The rooms at Hotel Pramstraller merge contemporary comfort with traditional Austrian elegance. Attention to detail in furnishings and cleanliness ensures a restful and enjoyable stay. Exceptional Breakfast: The breakfast buffet stands out, offering a wide variety of delicious, high-quality options catering to all dietary needs, reflecting the hotel's commitment to guest satisfaction. Shuttle: the shuttle bus station is right at the hotel front which is very convenient. Nice spa facility: offering various dry and wet sauna rooms and showers Cleaning ladies are very nice and pleasant

Pre-Arrival Pricing Surprise: An unexpected 200 EU price increase shortly before arrival, over minor details such as a 2 year age discrepancy with kids, when no such policy was published on Booking, set a very unwelcoming tone. It felt like they were looking for us to cancel the reservation. Service Attitude: The hotel staff often seemed indifferent to guest needs, and impatient, making even simple requests feel like burdens. This apparent reluctance to serve detracts from the hospitality experience, leaving a negative impression. Location and Accessibility: The hotel is distant (600m) from the town center and the shuttle service stops at 5:15 PM, making exploration and access to local amenities challenging without substantial planning or reliance on taxis after 5:15 PM. Limited Coffee Service: The absence of readily available coffee outside of breakfast hours, without in-room makers or lobby facilities, was a significant inconvenience, especially for those desiring a warm cup of coffee at different times. I.e. they want you to deink your coffee, where they say and when they say. Spa - Jacuzzi Access: Access to the jacuzzi, requiring a special coin for limited use, felt unnecessarily restrictive and detracted from the amenities' enjoyment. Heating System: The heating system in the rooms is automatically turned off after a certain period, necessitating repeated requests from the staff to turn it back on. This is particularly inconvenient for guests returning from a day of skiing, looking forward to a warm room. Apartment Complex Feel: The lack of proactive staff engagement and necessity to request basic amenities lent the experience a self-service model vibe, detracting from the expected full-service hospitality. Cost-saving Measures: The hotel's emphasis on economizing, from rationed heating to recycling breakfast bread, suggested a prioritization of cost-saving over quality guest service, negatively affecting the overall experience.

Lovely hotel - great facilities and food, and the staff were very friendly and helpful

Great hotel nice rooms not far from skilift

The main thing that makes this hotel work is that its family run, herman and his wife and children were very friendly and nothing was too much trouble. We would definitely return.

Nothing

A great hotel away from the hustle and bustle but close enough to pop into town and the main lifts.

It was fairly expensive for B&B.

Beautiful bedroom with great view and fantastic shower

Nothing