Σχόλια του Ruby Lissi Hotel Vienna 4 αστέρων

Hey Ioanna, Thanks for taking the time to share your feedback with us. We're really pleased that you found your room warm and comfortable and that our central location was convenient for you. It's great to hear that our Lean Luxury philosophy, focusing on the essentials done beautifully, worked well for you. However, we're sorry to learn that you experienced some hiccups with the cleaning schedule and the shower temperature. While we can't change what has happened, we're taking your feedback on board as part of our ongoing effort to ensure a consistently high standard of cleanliness and comfort for our guests. We hope to have the opportunity to welcome you back to Ruby Lissi in the future and provide you with a stay that meets all your expectations. Your Ruby Lissi Team

Hey Ioanna, Thanks for taking the time to share your feedback with us. We're really pleased that you found your room warm and comfortable and that our central location was convenient for you. It's great to hear that our Lean Luxury philo… Εμφάνιση περισσότερων

Hey Sotiria, Thank you for taking the time to share your experience with us. It is very important for us that our guests feel comfortable with us, which is why we also attach great importance to cleanliness in all our hotels. For the sake of the environment, our guests can choose whether they want daily cleaning or every three days. If the guest chooses the second option at check-in, he or she will receive a complimentary drink at the hotel bar. Of course, we also clean the room every day, if desired. Next time you stay at one of our Ruby hotels, just ask a host for assistance if you're not happy with the cleaning of your room. They will be glad to find a solution for you. However, we are sorry for any misunderstanding and rest assured that we have forwarded your feedback to the right person. We'd love to get a second chance to welcome you back on your next visit to Vienna. Your Ruby Lissi Team

Hey Sotiria, Thank you for taking the time to share your experience with us. It is very important for us that our guests feel comfortable with us, which is why we also attach great importance to cleanliness in all our hotels. For the sake… Εμφάνιση περισσότερων

Hey Panagiotis, Thanks for sharing your impressions. A big part of our Lean Luxury philosophy is having a great location in the heart of the city, so we're glad you made the most of it and had a great time in Vienna. The open bathroom and all-glass rain shower are part of our distinctive Ruby design. They make the room feel larger and allow us to make the most of the space available in the room. Many of our guests appreciate the special design of Ruby bathrooms. However, we understand that this concept is not for everyone. For a little more privacy when showering, there is an option to close the curtain around the shower. To ensure that all guests can get an idea of the room design in advance, we always provide plenty of pictures of these special features on all booking portals. We hope you'll give us another chance to impress you on your next visit to Vienna. Your Ruby Lissi Team

Hey Panagiotis, Thanks for sharing your impressions. A big part of our Lean Luxury philosophy is having a great location in the heart of the city, so we're glad you made the most of it and had a great time in Vienna. The open bathroo… Εμφάνιση περισσότερων

Hey Katherina, thank you so much for your honest feedback. As part of our Lean Luxury philosophy, we do some things differently to other hotels. For instance the layout of our rooms and the way that they're furnished. All of our rooms are carefully designed to make the best use of the space, and we put a lot of emphasis on the quality of the materials we use. We understand that our approach may not be everyone's cup of tea, but we’ve deliberately decided not to be all things to all people. We hope you'll give us another chance to impress you on your next visit to Vienna. Your Ruby Lissi Team

Hey Katherina, thank you so much for your honest feedback. As part of our Lean Luxury philosophy, we do some things differently to other hotels. For instance the layout of our rooms and the way that they're furnished. All of o… Εμφάνιση περισσότερων

Hey Kiriaki, Thanks for sharing your thoughts. Breakfast is optional on all room bookings, so please feel free to add it to your reservation next time you stay with us. As your reservation was made through a third party platform at a non-refundable rate, no changes could be made on our end. Unfortunately, our team was unable to assist you with any changes or amendments, and therefore advised you to contact the platform you booked through directly. We appreciate your understanding. We hope you'll give us a second chance to welcome you back. Your Ruby Lissi Team

Hey Kiriaki, Thanks for sharing your thoughts. Breakfast is optional on all room bookings, so please feel free to add it to your reservation next time you stay with us. As your reservation was made through a third party platform at a non-… Εμφάνιση περισσότερων