Reviews of Hotel Sacher Wien 5 stars
Philharmoniker-Straße 4, 01. Innere Stadt, 1010 Vienna, Austria
#4 of 397 hotels in Vienna
Guests' ChoiceReview score
Based on 371 hotel reviews
9.5Score breakdown
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Cleanliness
9.6
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Comfort
9.7
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Location
9.9
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Facilities
9.5
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Staff
9.6
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Value for money
8.8
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Free WiFi
9.3
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Reviewed: 28 August 2025
Katherine
United States13 reviews10“Excellent experience at the beautiful Hotel Sacher!”- • Leisure trip
- • Family with young children
- • Junior Suite
- • Stayed 3 nights
- • Submitted via mobile
We liked everything.
Our stay was wonderful from start to finish. Beautiful rooms, kind and helpful staff, as well as delicious food. The Hotel Sacher was an amazing place to stay in Vienna and we hope to return in the future.
Stayed in August 2025
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Reviewed: 23 August 2025
Felix
Germany102 reviews10Exceptional- • Leisure trip
- • Family with young children
- • Suite with Terrace
- • Stayed 1 night
- • Submitted via mobile
Location, friendly and helpful staff, amazing food
Stayed in August 2025
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Reviewed: 21 August 2025
Ivaylo
Bulgaria20 reviews1 helpful vote9.0Superb- • Leisure trip
- • Family with young children
- • Junior Suite
- • Stayed 2 nights
- • Submitted via mobile
Mattress was not comfortable: looks old, too soft and losing shape making it quite bad to sleep on. For the price of the room I find this unacceptable. Been in a few different rooms - all the same. Price of breakfast is too high even for this type of property - personal opinion.
Location, interesting interior design, nice rooms looking very premium with tall ceilings. Room size is a bit small but the tall ceilings help feel a bit better. Great staff offers support at every stage - makes you feel really nice.
Stayed in August 2025
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Reviewed: 14 August 2025
Michael
United States11 reviews10Exceptional- • Leisure trip
- • Couple
- • Deluxe Room with view
- • Stayed 4 nights
- • Submitted via mobile
A class act, This place goes beyond a hotel, for the price you really do get an experience. It is very historical, you can basically learn about the room you’re staying in most of them have names. Very clean the bathroom was like its own room. staff are awesome, the staff on every level are very friendly and helpful. Really all of them go above and beyond Food at all the restaurants was awesome and the cake(also historical) is addictive Really when you consider how many “5 star” hotels with a price tag have so many things wrong this place is clearly run well and offers everything
Stayed in July 2025
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Reviewed: 8 August 2025
Yasmeen
United Kingdom3 reviews10“Exceptional”- • Leisure trip
- • People with friends
- • Deluxe Room
- • Stayed 4 nights
- • Submitted via mobile
Nothing
Location
Stayed in August 2025
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Reviewed: 27 July 2025
Tom
Norway2 reviews8.0Very good- • Leisure trip
- • Family with young children
- • Deluxe Room with view
- • Stayed 4 nights
- • Submitted via mobile
Everything Was very Good, except service at Breakfast . Much to slow delivery of the ordered ala carte dusjes, we had to remind several times during breakfast several days
Stayed in June 2025
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Reviewed: 24 July 2025
Chloe
France42 reviews4 helpful votes9.0“Fantastic unique Vienna institution”- • Leisure trip
- • Family with young children
- • Junior Suite
- • Stayed 4 nights
- • Submitted via mobile
Only too strong perfume in one of the lobby rooms
Amazing service, great concierge, an emblematic institution, all very well taken care of
Stayed in July 2025
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Reviewed: 14 July 2025
Paul
Malta3 reviews2 helpful votes10“Everything was superb ! Ambiance , cleanliness,and food ,except one day didn’t make up our room”- • Leisure trip
- • Family with young children
- • Junior Suite
- • Stayed 3 nights
- • Submitted via mobile
One day didn’t do our room
Service food help
Stayed in July 2025
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Reviewed: 18 June 2025
Zornitsa
Bulgaria12 reviews10Exceptional- • Leisure trip
- • Couple
- • Deluxe Room
- • Stayed 4 nights
- • Submitted via mobile
Perfect location, spacious room and great breakfast
Stayed in June 2025
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Reviewed: 29 May 2025
Katinka
Hungary31 reviews1 helpful vote10Exceptional- • Leisure trip
- • Couple
- • Deluxe Room
- • Stayed 1 night
- • Submitted via mobile
best hotel ever!!!!!!!
Stayed in May 2025
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Reviewed: 12 May 2025
Katharina
Switzerland30 reviews10“Such a beautiful hotel”- • Leisure trip
- • Family with young children
- • Junior Suite with View
- • Stayed 2 nights
- • Submitted via mobile
Perfect stay
Stayed in May 2025
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Reviewed: 12 May 2025
Katharina
Switzerland30 reviews10“Fantastic Hotel”- • Leisure trip
- • Couple
- • Junior Suite
- • Stayed 2 nights
- • Submitted via mobile
Everything was outstanding
Stayed in May 2025
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Reviewed: 11 May 2025
Jan
United States26 reviews1 helpful vote10“Beautiful decor, large room with excellent amenities and helpful staff.”- • Leisure trip
- • Couple
- • Deluxe Room with view
- • Stayed 3 nights
- • Submitted via mobile
Beautiful decor, large room with excellent amenities and helpful staff.
Stayed in May 2025
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Reviewed: 4 May 2025
Hengde
China9 reviews10“We gained weight because it was hard for us to resist the temptation of such delicious desserts in Sacher😊”- • Leisure trip
- • Couple
- • Suite
- • Stayed 3 nights
- • Submitted via mobile
The most central location. Enjoy the most famous coffee and desert in Vienna.
Stayed in May 2025
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Reviewed: 1 May 2025
Johnny
Netherlands25 reviews10“Still waiting on my Latte... :)”- • Business trip
- • Couple
- • Deluxe Room with view
- • Stayed 3 nights
Still waiting on my latte at breakfast on the last day of my visit... Asked 3 people but it never came... So I gave up and left...
I liked everything... It still has the grandeur of the famous hotels of the past and the service is beyond 5 stars... And I must not forget to recommend the concierge brothers Johnny and Shedy for a promotion and a raise... :)
Stayed in April 2025
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Reviewed: 30 April 2025
David
United States18 reviews1 helpful vote10“A stay at the Sacher is a dream.”- • Leisure trip
- • Solo traveller
- • Deluxe Room with view
- • Stayed 10 nights
I experienced only one minor glitch. The Sacher couldn't give me the Jenufa Suite 610, where I had stayed a year earlier, so to accommodate my early arrival it assigned me the Leonard Bernstein Room (314), small, badly designed, and with a cramped bathroom and tiny shower. The Sacher should not have such a room. When I requested an immediate transfer, an impeccably courteous manager took me to 603 instead, and all was well.
The Sacher is a joy. My large, bright, well-appointed room (603) had a superb bed, generous sofa and tables, and a luxurious bathroom; it lacking only a comfortable sitting chair. The gorgeous lobby, opulent dining rooms with matchless food, and intimate Blue Bar provided wonderful social spaces. The hotel's location is ideal. Best of all are the exceptional staff - an attentive, warm, wonderful group of men and women whom I shall not forget. They made the hotel a home.
Stayed in April 2025
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Reviewed: 18 April 2025
Soroor
United Arab Emirates16 reviews7 helpful votes9.0“Would definitely recommend”- • Leisure trip
- • Couple
- • Junior Suite
- • Stayed 3 nights
- • Submitted via mobile
Amazing staff and nice hotel , location is great and rooms are really clean and beautiful
Stayed in April 2025
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Reviewed: 11 April 2025
Ioannis
Greece15 reviews2 helpful votes10“Excellence.”- • Leisure trip
- • Family with young children
- • Junior Suite
- • Stayed 3 nights
- • Submitted via mobile
Unmatched excellence. Amazing location. Stellar service. Stellar food.
Stayed in April 2025
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Reviewed: 7 April 2025
Soud
Qatar9 reviews1 helpful vote10“Luxury hotel, clean and great location”- • Leisure trip
- • Family with young children
- • Junior Suite with View
- • Stayed 4 nights
- • Submitted via mobile
I like everything in the hotel
Stayed in April 2025
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Reviewed: 5 April 2025
Alexis
Ireland3 reviews2 helpful votes9.0“Vienna Break”- • Leisure trip
- • Family with young children
- • Deluxe Room with view
- • Stayed 4 nights
- • Submitted via mobile
Lovely historic hotel with excellent staff, perhaps a little old fashioned but that's just personal taste. The only issue was a small one, the only English channels on the TV in our room were CNN, Sky News and BBC News. The TV wasn't a smart tv so we weren't able to login to Netflix, etc. Not that we were there to watch TV, but when relaxing in our room, we would've liked to watch something other than the news.
Stayed in April 2025
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Reviewed: 2 April 2025
Richard
Monaco62 reviews8 helpful votes8.0“Great location and outstanding restaurants”- • Business trip
- • Couple
- • Deluxe Room with view
- • Stayed 3 nights
see above
The room was nice but it lacked a desk which meant that there was nowhere to put things like papers and computer. A desk was admittedly difficult to fit into the available space. The bathroom and dressing room were very good. The restaurants tried were very good. The Green room had outstanding decor and food. The Cafe had preferential seating for hotel guests and excellent food. The staff were most courteous and helpful.
Stayed in April 2025
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Reviewed: 26 March 2025
Anna-maria
Greece23 reviews4 helpful votes10“Dreamy hotel in a dreamy city!”- • Leisure trip
- • Couple
- • Deluxe Room with view
- • Stayed 4 nights
- • Submitted via mobile
Firmer pillows would have been nice :)
Beautiful hotel, great concierge services, wonderful restaurants & bar. The best part however is its location, at a walking distance to important points of interest.
Stayed in March 2025
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Reviewed: 21 March 2025
Gavin
United Kingdom13 reviews8.0Very good- • Leisure trip
- • Couple
- • Deluxe Room with view
- • Stayed 4 nights
Reception told us Spa was open 24/7 and it was not; did not point out the button in the room to ask for cleaning. Room service: was like 'Fawlty Towers': took away all our cups and saucers without replacing them; did not replenish teas and when asked in person to do so, still had not done so a day later, so I had to ask again. Spa: very limited - small sauna and steam room; was promised it operated 24/7. but when we arrived there the first evening it was closed. Spa overall not at the standard one would expect from a 5* hotel. Housekeeping line: you get a robot avatar answering your call and he does not understand you. You go to a 5* hotel for personal service; this is not a bank's customer service centre!
Doormen: very cheerful and helpful; location - very central; cafés: very good breakfasts Front Desk apologised for the problems we had had. Birthday present from hotel in form of a Sachertorte.
Stayed in March 2025
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Reviewed: 4 March 2025
David
Russia4 reviews9.0Superb- • Leisure trip
- • Couple
- • Deluxe Room with view
- • Stayed 2 nights
Everything was excellent althow the room and bathroom was a bit small...
Everything was excellent althow the room and bathroom was a bit small...
Stayed in February 2025
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