i forgot my earbuds at the hotel, and you charged me 10 EUR to send it to me , i find it a little rude.

we had a wonderfull time at your hotel. the service was great, comfortable rooms and food was excellent.

Stayed in August 2025

Spa facilities were poor. Single sex so you can't spend time together as a couple

Service and food were great

Stayed in August 2025

Nothing

Excellent food and traditional interior

Stayed in August 2025

Nothing

Beautiful hotel, full of character and charm.

Stayed in August 2025

Nothing

The position of hotel and view from the balcony

Stayed in June 2025

Position and balcony

Stayed in June 2025

Very good.

Stayed in March 2025

Nothing

Very nice stay with comfortable rooms. We are a family of four and had two interconnecting double rooms so our kids (and us adults) could have their own room and some private space. The food was fantastic and with five-course dinners for a week, it feels like I never need to eat again 😁. All in all, we are very satisfied and can really recommend the hotel.

Stayed in March 2025

Minor cons were too hot in room and cold water in pool for us but it's just subjective.

Cuisine was amazing, room very comfortable, wellness OK.

Stayed in March 2025

Very minor flaws, the room was very hot so I had the window open and the room radiators off the whole time. Later spa hours would be great for going after dinner. Room was missing a do-not-disturb sign. There are fancier hotels in BG, but value and location make this this best.

This is a fantastic hotel a moments walk from the train station and the main ski lift, with excellent spa facilities, friendly staff, and really good food, all delivered with really impressive value and nice single rooms great for solo travel. A lots of the guests are Swedish so if you are not you'll find the spa/bar/restaurant quieter as they tend to eat very early.

Stayed in January 2025

N/A

Excellent location, the room was beautiful and really well cleaned every day. Staff were friendly and helpful. There were plenty of gluten free options at breakfast, and most dishes at dinner (with half board) were able to be made gluten free. Overall, a wonderful stay!

Stayed in December 2024

On the last day the cleaning lady kept opening the door before check out time, and when mentioned to the reception staff, they did not bother to say or do anything about it.

Location, room size and the view!!!

Stayed in December 2024

The following issues were not a problem for us but could be a problem for those with mobility issues: 1. Walking uphill with luggage to the train station; 2. A lot of walking within the hotel due to its size .

A beautiful historic large hotel with spa areas. In a great location close to train station, cable car to Stubnerkogel, and the waterfall! We loved the balconies and carpeting in the rooms. A short 3-5 minute walk downhill from the train station. Large restaurant with interesting celebrity photographs on the walls. Assigned seating by room number. Breakfast was a nice spread with a large variety of foods to choose from. Wish we could have stayed longer!

Stayed in September 2024

Cleaning, but must been a mistake, we had no cleaning at all during the three nights we lived there

Really great breakfast Dinner courses really good Made fantastic special courses for my wife taking care of several intolerances Room nice big and comfortable beds

Stayed in August 2024

Excellent location, clean, very nice staff especially Dragica, Slavisa and Alexandar, beautiful view from the first room, delicious food in the restaurant, an old school hotel , we hope to return again

Stayed in August 2024

Location atmosphere people

Stayed in August 2024

The food was fantastic. Particulary grateful for how the chef adapted all meals with allergens to be as similar as possible to the rest of the food that was served.

Stayed in August 2024

Hard to fault anything

Location, pool area, food and staff — Albert in the restaurant was lovely and the room staff went above and beyond 😊

Stayed in July 2024

The seating at breakfast and dinner too close to other people.

The breakfast was very good

Stayed in June 2024

We had a half board and there was not many options for choosing a la carte between the meals. Dinner is not a buffet but it's almost the same. Only the soup and the main meal were always served by the stuff, but there were a lot of food on the buffet that we could take and we didn't even need to get the soup and the main meal.

Location, charm of the hotel, stuff, food, 2 spa areas and pool even small but very charming and good organized.

Stayed in April 2024

None

Location,decoration,nice Mountain wiews, breakfast and diner, pool,sauna and jaccuzi..

Stayed in March 2024

Nothing

Great location, friendly staff, pool and leisure centre , lovely bar with live music for a drink at night.

Stayed in February 2024

Too much noises from outside

Stayed in February 2024

Ok room but tiny, excellent view from room though. Staff not so informative about ski room. We asked and reception said yes there is s ski room but did not say there was a separate room for ski boots. Felt like we had to find out things/service on our own.

Nice with the bar and music at bottom floor. Perfect distance to skibus and lift. Nice breakfast.

Stayed in February 2024