Reviews of Aktiv-Hotel Sarotla 4 stars
Mühledörfle 23, 6708 Brand, Austria
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Reviewed: 18 September 2024 · Stayed in July 2024
Verified reviewWe had a very nice room with a little garden, SPA is small, but comfortable , was not crowded at the time.
We had not so nice conversation with hotel manager about booking with a dog.
Reviewed: 6 September 2024 · Stayed in September 2024
Verified reviewReviewed: 18 November 2023 · Stayed in November 2023
Verified reviewSpa Super friendly and helpful restaurant stuff
Receptionist - not warm or particularly friendly. professional, although I did not feel like they were happy to have me as a customer,
Reviewed: 22 September 2023 · Stayed in September 2023
Verified reviewThe employs. The best
Nothing
Reviewed: 5 October 2022 · Stayed in August 2022
Verified reviewA good location of the hotel, near the bus station where u can reach Lunersee. Breakfest was delicious, good SPA with swimming pool and view for Mountains
Reviewed: 13 September 2022 · Stayed in September 2022
Verified reviewWe met in Brand 50 years ago and this was a celebration of that. Over the years we have travelled back to Brand and each time it has seemed to deteriorate with less hotels and facilities. We though were keen to go back for our special anniversary ten years after the last time we visited and what a surprise. The whole village has had a renaissance, many more hotels, restaurants and leisure opportunities. The hotel Sarotla was exceptional, large public spaces a wonderful restaurant with excellent food both at breakfast and evening meal. The staff in the restaurant were superb and very friendly. The room was good although it had that weird continental thing of when you creep in the bathroom at night quietly so not to disturb your partner if you put the light on you realise the wall between the bathroom and bedroom is glass. A bit strange. Lovely balcony overlooking the golf course and mountain and so, so quiet. Swimming pool was good if you managed to find a time when it was not full of children. It did have a non children time but this was when we were at dinner. All in all a good trip and we intend to return with our daughter, son in law and grandson as the whole area is so very child friendly.
Reception was also the call centre for bookings. I stood one day for over 10 minutes but the receptionist did not look up to see what I wanted. She was on the phone permanently. This left me feeling not appreciated as a hotel guest. I think if the hotel sorted this problem out it would be excellent. Due to this check in took a long time as the receptionist kept answering the phone whilst we were stood in front of her.