As a Black family, we are aware that not every place in the world — especially in Europe — always welcomes us with open arms. Unfortunately, we’ve had experiences where we didn’t feel entirely comfortable. But here, it was completely different. From the moment we arrived, we were treated with genuine kindness and respect. Despite being the only Black family at the hotel, we never once felt out of place. Quite the opposite — the staff, as well as the other guests, were all warm, friendly, and incredibly welcoming. There were no strange looks, no uncomfortable moments — only hospitality and smiles. We left feeling deeply touched by how inclusive and respectful everyone was. It made us fall in love with Austria and with the Austrian people — especially considering that our experience in Italy had, sadly, been quite different .

This was truly one of the best hospitality experiences we’ve ever had as a family. From the very beginning, the service was outstanding — both at the reception and from all the staff members throughout our stay. We were genuinely impressed by how kind, attentive, and thoughtful everyone was. They did absolutely everything they could to make our experience special. It was my husband’s birthday, and they went above and beyond to make it unforgettable. They decorated the dinner table with so much care, brought out the cake we had brought for the occasion with a candle, and even sang happy birthday. They also gifted us a glass of champagne for a lovely toast — such a generous and thoughtful gesture. Throughout our stay, they constantly made sure we had everything we needed and that we were enjoying ourselves. Every request was promptly taken care of, with a smile. The room was wonderful — beautifully decorated, high-quality finishes, an extremely comfortable bed, and a fantastic shower. Everything was tasteful and cozy. The pools were amazing — all heated, which made a big difference since it rained heavily during our stay. Because of the rain, we decided to stay in the hotel the whole time, and it turned out to be the perfect choice. We enjoyed the pools a lot, and our daughter had the best time at the Kids Club — it had everything a child could wish for. The food was excellent, and to our surprise, although we had only booked breakfast and dinner, they upgraded us to an all-inclusive stay — free of charge. That was such a pleasant surprise and made everything even more enjoyable. We honestly have nothing negative to say. Everything exceeded our expectations, and we would absolutely love to come back in the future.

Stayed in July 2025

Unfortunately, there is a taxi rank at the front of the hotel, so a constant level of noise disturbed our sleep. We needed the window open as it was impossible to cool the rooms down. After a few days we asked for a fan and the noise of that helped block the outside shouts and excitement throughout the night.

Fantastic food. As a vegetarian I was very well catered for and excited for my dinner every day. Staff were always helpful and lovely. Very family friendly.

Stayed in February 2025

I loved everything. Highlights - the outdoor pool looking at the mountains, delicious five course dinner which is excellent value, friendly staff, modern but also family alpine feel. Location is perfect as you by town and close to lift, but they have agreement to leave skis in intersport exactly opposite the main lifts

Stayed in April 2025

Noting

Good Breakfast Nice Spa

Stayed in April 2025

Nothing

Food excellent. Good variety

Stayed in February 2025

Perhaps rooms were not very spacious

Very well located, excellent Spa and great staff Were lucky to catch a week of live Jazz in their bar

Stayed in February 2025

The only thing that would of been nice would be to have a fridge in the rooms.

The staff are lovely , excellent service always with a smile. The hotel has a nice ambience with live music in the bar area. There is a separate smoking lounge that has good air extraction for cigar smoking, where you can have drinks . This is the only hotel left that has a smoking lounge in Saint Anton. The food was very good , this was the highest quality half board with meat , fish and vegan options , 5 course evening meals. Breakfast is also very good. The rooms are comfortable and clean and a good size. Location is very good , you have the option to leave skis and boots at the ski hire shops by the lifts so can walk the short walk from the hotel in your own shoes.

Stayed in February 2025

We stayed in the Apartment Annex and it was perfect for what we wanted.

Stayed in February 2025

Outstanding staff, excellent hotel best location. Helpful and welcoming reception, very nice room, Sauna with hourly infusion between 4-7, really good breakfast and snacks.

Stayed in December 2024

Outstanding staff, excellent hotel best location. Helpful and welcoming reception, very nice room, Sauna with hourly infusion between 4-7, really good breakfast and snacks.

Stayed in December 2024

A great property right in the center of the village. Very close to the ski area station. Great staff, super friendly. We came to spent Christmas Eve and we had an excellent time.

Stayed in December 2024

The breakfast and dining areas were pleasant. The staff were skilled, polite and friendly

Stayed in December 2024

Fabulous location at the start of the main pedestrian zone. Spectacular view of the hills and mountains from our bed. Huge doors that could open right out were awesome. Afternoon sun was perfect. Beautiful authentic Austrian building. Great pools and spa areas. Nice selections for breakfast . Afternoon tea was a lovely treat. Accomodating and friendly staff. Easy parking at hotel. Gorgeous St Anton summer experience.

Stayed in August 2024

I liked everything, couldn’t fault the hotel

Superb hotel, facilities amazing, food great value for money and 5 *. Location fabulous

Stayed in August 2024

As it was hot, would try to book a room with a/c next time if possible or a balcony.

The Schwarzer Adler was a lovely hotel and provided so much more than we had expected. We ended up staying an extra night as it was such good value. The evening meal was a delicious set 5 course menu with a vegan option. The restaurant staff were brilliant and the restaurant manager really friendly and helpful. The hotel had a lovely family feel to it. There were so many thoughtful and lovely elements to the hotel. This included the outdoor and indoor pool, the collection from the station and the views. Just a great hotel that hopefully we will return to next year!

Stayed in August 2024

It was a little warm in the bedroom, but it was a hot week in summer.

The staff are attentive and kind. The food in amazing, along with a great children’s menu. The facilities are excellent.

Stayed in July 2024

Very Nice spa and pool and also the staff was very nice and helpful. The apartments offer high value for money

Stayed in July 2024

Construction work opposite was sometimes noisy and started early in the mornings

Excellent food. Children were well catered for with pool facilities and play area.

Stayed in July 2024

Pool could be bigger and no outdoor spa

Great location , staff fantastic , facilities great

Stayed in March 2024

Nothing!

Very family friendly, spacious rooms, great and varied food (including lactose free options), heated sky pool, very central.

Stayed in March 2024

Wonderful service and facilities. Rooms kept clean daily and restaurant staff very attentive. Spa was excellent

Stayed in March 2024

another choice or two of main courses, particularly for vegetarians.

Great food, tons of choices and fresh omelets on offer every day if you choose. Good coffee too which isn't a guarantee in St. Anton hotels.

Stayed in February 2024

Nothing

Facilities and location were second to none. Staff were friendly and efficient. Ability to store your ski gear at the lifts was fantastic.

Stayed in February 2024

Every member of staff was so helpful and polite and it seemed like they remembered each of the kids names . Always happy to prepare something different or bring a high chair to the room for us. The facilities for the kids/toddlers aren’t talked about enough or shown on the website. It is so family friendly but not overwhelming amount of kids either. The family rooms were such a good size. We brought a two year old as well as a 1 year old and had the best time! Will definitely be back.

Stayed in January 2024