Reviews of Smart Apart Living - Wien Hauptbahnhof - self check-in 4 stars

Although it was comfortable

The place was comfortable, but finding body hair in different spots was very unpleasant.

Location was good.Clean apartment.Nice balcony.

Air conditioner controls should be displayed prominently.

The apartment is nice, on a quiet street, the breakfast was ok, at a terrace near by, without other options, but ok, the self check in was fast. You have a good parking garage neat by with 12e/ 24h, just take the app before entering so that uou can open before the Parking ticket.

The U bahn is near at 5min walk, but the surroundings were full of arabic people, also the park near the metro, very dirty streets, and this felt a little bit unsecure at night.

i like the location

The sofa inside wasn't clean, it had never been swept. The information mail is in German, but It's clear that we are actually strangers.

"High Tech modern AC Unit" absolute joke. Easily 40+ degress in the Room, when calling the Hotline just a rude Lady picks up shuts me down and assumes the Room is being Cooled and nothing is wrong with it when thats litearlly not true.

No Service at all Dirty rooms Locked safe that i couldn’t use No daily cleaning Very bad location A/C not working Customer service doesn’t respond except after days WORST EXPERIENCE EVER!!!

Response from the property refunded me for the original room promptly.

Upon checking in to our accomodation late at night after arriving on a delayed train exhausted we got checked in only to find our room uncleaned from the previous stay and filthy. Unable to reach the help line we ended up having to book a second room

we stayed for one day, and we found bugs and the smell in the room was horrible

The appartment is very clean, with all facilities. The area is fine, with a good number of shops around. There are excellent public transport to the main attractions.

Internet did not work while we were there. Also, the procedure to obtain the keys did not run smoothly. The appartment was not ready at 14:00. Then the machine that gives the card had instructions only in German; and it stalled a few times. On the whole, it took us almost one hour to get inside the property.

Position: 3 minutes walking from tram station, 7 minutes walking from metro station and from Despar, Aldi and DM supermarket. Generically within 30 minutes of public transportation from all the main attractions.(Schoenbrunn, Hofburg, Prater) Tap water was drinkable.

A bit long time to check in (30 minutes from the moment in which request of key was inputted inside the automatic check-in machine to the moment in which the keys were receiced). We asked for a replacement of the air dryer which was not functioning properly, but eventually couldn't get it replaced.

Excellent budget apartment near to the Main Station of Vienna (20 min by foot). Just three metro station from the centre of the city, near to Favoritenstrasse (full of shops, restaurants and interestng thing to see and do), definitely a wonderful choice for my stay. Particularly recommended for families, a huge public park is very close.

Nothing in particular.

Check in seems to be easy. Not so complicated as other mentioned

Aircondition is really bad! I messaged their support and the only reply I got is a template message saying their aircondition system is state of the art.’ which is completely untrue. Imagine having no AC on summer days - completely uncomfortable to sleep. hence bad stay experience!

Value for the money and you have everything you need . It’s located near to the old city as well . You can park your vehicle in the street with the public parking

Nothing.

In addition to the fact that the room is very dirty, I paid through the Booking app and upon arrival at the hotel I had to pay again with another card. Why? An attempt at deception, I tried to call at the phone numbers displayed but no one answers.

Self-checking option, close to the tram stop.

No wardrobe in our room, room clean but not spotless clean. The area was not really pretty but that’s given the close proximity to the train station. To get to the building you have to present your debit/credit card. It's bit confusing.

Its close enough to the city center and train station without breaking a bank. Though saying it is NEAR train station is an overstatement. Everything was quite clean and little terrace was a nice bonus.

- no a/c (even though advertised), it was a thermo control thing on a wall. Nothing was working - TV remote stopped working on the day 1 - internet is around 20mbp/s (advertised as a high speed, in reality its 1/5 of the 5G internet speed you can get from the phone) - no extra trash bags (one for 3 days is too little if you cook or eat/drink stuff at the apartment). - no help cause no stuff, support is slow and online bot is useless;

Location, facilities are great.

The apartment was rather dirty and the furniture tattered. I expected more for this money.

The location to public transport is excellent and close to local shops.

The apartment we were in was not air conditioned as advertised. When we questioned this, we were advised that it had a water based heating/cooling system in the roof. But the air conditioning controls were still in place giving the impression it was air conditioned, plus there were also instructions in the room on how to use it. We were told to keep it cool by keeping the windows closed and the outside blinds down. This meant no fresh air and made no difference to the air temperature. We would suggest they install a fan to circulate the air as it was stifling. The bathroom ventilation fan did not come on at all. The apartment is supplied with an induction hot plate, but an aluminium fry pan was supplied, which does not work on an induction stove. The apartment advertised there was a laundromat in Quellenstrasse approximately 100 metres away, but this is now a pharmacy.

I lived in room 25 in the attic, the room is not big but for one person there is enough space and everything you need. It was easy to check in, despite many people writing about difficulties here. You can open the window and look at the Viennese rooftops. If you need a few nights in Vienna for a single traveler, this is the good variant. The metro station is a 10-minute walk away, the central railway station is 2 metro stations away, and the city center is 4.