تقييمات AlpenParks Hotel & Apartment Sonnleiten 4 نجمة

We are very sorry that your stay with us did not meet your expectations at all. However, your review primarily reflects your personal mood—and not the overall impression of our hotel, as is clearly evident from the numerous positive reviews from other guests. We place great importance on cleanliness! service, and respectful interaction! We warmly welcome guests from all over the world—but civilized behavior is a prerequisite so that everyone can feel comfortable here.We also need to make clear that we do not appreciate when children deliberately attempt to steal ice cream. Such behavior is unacceptable and shows a lack of respect towards our staff and other guests.

We are very sorry that your stay with us did not meet your expectations at all. However, your review primarily reflects your personal mood—and not the overall impression of our hotel, as is clearly evident from the numerous positive reviews… عرض المزيد

Thank you very much for your wonderful feedback – especially your kind words about our team. We truly appreciate it and will be sure to share your compliments with everyone! We’re also grateful for your suggestions. While we strive to offer a high level of comfort for guests from all over the world, we sometimes have to find a balance that suits the majority of our guests and the overall style of the hotel. We look forward to welcoming you back to Saalbach soon!

Thank you very much for your wonderful feedback – especially your kind words about our team. We truly appreciate it and will be sure to share your compliments with everyone! We’re also grateful for your suggestions. While we strive to offer… عرض المزيد

Dear guest, Your negative review leaves us speechless at first. It is probably due to the Goolge translator translating such a blatant and unjustified choice of words as "mistreatment" and unfortunately we partly do not understand what you mean. In light of this assessment, we must clarify that your comments seem to refer to a single incident -during 8 days stay- which is not at all adequately reflected in the choice of words you have chosen. Regarding your comments about the garage area, we would like to emphasise that the underground garage is designed according to the highest security standards. It is not a dangerous place as long as the traffic lights are respected when entering (red/green). Your description seems to refer to the incident where you refused to move back about 4 metres after passing the red lights and entering the driveway in order not to further block the access for the correctly entered vehicle. In doing so, you and your companions became very loud, indignant and agitated. Our staff are trained to be attentive to the needs of our guests. If you felt this was an "observation", we sincerely regret it. However, we will ensure that our staff continue to be respectful and discreet. We hope this clarification makes your experience more understandable to readers. It is our aim to provide a first class service. It is a pity that this occasion leads to this review, as your husband still emphasised at check out that you had a very pleasant stay with us.

Dear guest, Your negative review leaves us speechless at first. It is probably due to the Goolge translator translating such a blatant and unjustified choice of words as "mistreatment" and unfortunately we partly do not understan… عرض المزيد

Thank you for taking the time to provide feedback. Our bathrooms are all equipped with shower so we can not understand exactly what you mean. We can't change the location of our house or the pool, but we try to show them in the descriptions and pictures as best as possible. We will gladly take up your suggestions in our next team meeting! We would be happy to welcome you again soon.

Thank you for taking the time to provide feedback. Our bathrooms are all equipped with shower so we can not understand exactly what you mean. We can't change the location of our house or the pool, but we try to show them in the descript… عرض المزيد