Reviews of Relais&Châteaux Spa-Hotel Jagdhof 5 stars
Scheibe 44, 6167 Neustift im Stubaital, Austria
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Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewNot that much.
The attitude of the owners was simply unacceptable. Christina Pfurtscheller shouted at my wife right in front of the reception desk. She was aggressive, strange, and humiliating, even claiming that she’s “the queen of the hotel.” The implication was that we were her subjects and she could do whatever she wanted. One of the receptionists showed the same terribly unfriendly attitude. This all happened after we complained about misleading information regarding our room. We had booked a room that, in one diagram, appeared to have two toilets. In reality, it had only one toilet and a separate bidet, located at the other end of the room. This made no sense and caused a real problem for us, as we needed the second toilet for our daughter. We were with some friends who also had unpleasant incidents with the staff. One of the ladies from the spa raised her voice about some irrelevant topic, which was both unprofessional and upsetting. At that point we wanted to leave, but since our friends had driven a long way from outside Austria to get there, we decided to finish our stay at Jagdhof. The food has also gone downhill compared to last summer (2024). The previous chef left, and now the kitchen is run by someone new. Unfortunately, the food was poor overall, with some dishes even inedible. On top of that, cleanliness was an issue. The sink had yellow stains, there was mold in the shower cabin, and the toilet had urine marks on it. Finally, some of the waiters provided awkward service, without even a smile. The treatment we received made our holiday a very unpleasant one. Never before have we been verbally abused in a hotel—let alone in a 5-star property that belongs to Relais & Châteaux.
Dear Family Marin, We greatly value open and honest reviews — even when critical — as they provide important opportunities for reflection and continuous improvement. We are genuinely sorry to hear that your stay did not meet your expectations. Hospitality, respect, and professionalism are core values of our establishment, and we regret that your experience did not reflect these principles. We would like to take this opportunity to address some of the points you raised: All of our room categories are clearly and accurately described on our website and in pre-arrival communications. The room you booked corresponds to the description and images provided. Once your concerns were brought to our attention on-site, we offered several alternative options in an effort to resolve the situation. Unfortunately, a mutually agreeable solution could not be reached, despite our sincere efforts. While we fully acknowledge that guest perceptions may vary, we also feel it is important to support our team, who consistently strive to provide a high level of service and care to all our guests. Your comments regarding cleanliness, dining, and overall service have been shared internally and will be thoroughly reviewed as part of our ongoing quality assurance processes. We regret that your experience did not align with the standards we aim to deliver. Over the years, we have been fortunate to receive consistently positive feedback, particularly regarding the warm and genuine hospitality extended by the Pfurtscheller family and our dedicated team — a hallmark of our traditional Tyrolean service, which many guests describe as memorable and exceptional. For this reason, your experience stands in contrast to the feedback we typically receive. We did note during your stay that you were not fully satisfied, and in response, we offered several alternatives — all of which were unfortunately declined. Given this, we are limited in how we can address the matter post-departure. Nevertheless, we take your feedback seriously and remain committed to upholding the high standards of service and guest care for which we are known. With best regards, Relais & Chateaux SPA Hotel Jagdhof
Dear Family Marin, We greatly value open and honest reviews — even when critical — as they provide important opportunities for reflection and continuous improvement. We are genuinely sorry to hear that your stay did not meet your expectatio… Show more
Reviewed: 31 July 2025 · Stayed in July 2025
Verified reviewReviewed: 10 July 2025 · Stayed in July 2025
Verified reviewSecond time at this hotel as we returned following our first visit in 2024. Loved the hotel then and loved it even more this time. Amazing spa, incredible food, and a great location in the valley. We got a bigger room than expected which was fantastic. Just a amazing hotel. Staff are really great as well.
My only little request would be for some more modern weights in the gym 😂 But sometimes it's good to use an old school iron bar every now and again lol.
Dear Family Todd, we would like to thank you for your stay with us and are very honoured to receive the highest possible rating. We sincerely appreciate your feedback egarding the Gym - it has been acknowledged and will be thoughtfully considered internally for potential implementation. We already shared your lovely words with our colleagues and are very much looking forward to welcome you soon back at Spa-Hotel Jagdhof. Very best regards – Family Pfurtscheller
Dear Family Todd, we would like to thank you for your stay with us and are very honoured to receive the highest possible rating. We sincerely appreciate your feedback egarding the Gym - it has been acknowledged and will be thoughtfully cons… Show more
Reviewed: 1 July 2025 · Stayed in June 2025
Verified reviewThe attentiveness of the staff was second to none - nothing was too much trouble. The facilities & range of services was also excellent. Big rooms with gorgeous views. Breakfast was divine with the best scrambled eggs we've ever tasted. Would definitely re-visit for longer - 100%.
Everything was spot on.
Dear Mrs. Lyra, we are delighted to hear that you had a great experience at the Spa-Hotel Jagdhof and are planning another stay with us! We are already looking forward to welcome you back soon in lovely Stubai valley. Very best regards – Family Pfurtscheller
Dear Mrs. Lyra, we are delighted to hear that you had a great experience at the Spa-Hotel Jagdhof and are planning another stay with us! We are already looking forward to welcome you back soon in lovely Stubai valley. Very best regards – Fa… Show more
Reviewed: 29 June 2025 · Stayed in June 2025
Verified reviewReviewed: 14 June 2025 · Stayed in June 2025
Verified reviewReviewed: 22 April 2025 · Stayed in April 2025
Verified reviewReviewed: 10 April 2025 · Stayed in April 2025
Verified reviewReviewed: 3 April 2025 · Stayed in April 2025
Verified reviewReviewed: 4 March 2025 · Stayed in February 2025
Verified reviewReviewed: 27 February 2025 · Stayed in February 2025
Verified reviewSuper friendly, well trained staff; excellent spa facilities; wonderful dining experience. Although the hotel was fully booked, it did not feel crowded and the staff went above and beyond to give us an amazing stay.
Dear Marie-Louise, we would like to thank you very much for your stay at the Spa-Hotel Jagdhof and are very honoured to receive the highest possible rating from you. It is great to hear that our hotel met all your expectations and that you were especially satisfied with kindness, the Spa as well as our culinary offer. We send our warmest regards from the Stubai valley and we are already looking forward to welcome you again. With best regards – Family Pfurtscheller
Dear Marie-Louise, we would like to thank you very much for your stay at the Spa-Hotel Jagdhof and are very honoured to receive the highest possible rating from you. It is great to hear that our hotel met all your expectations and that you … Show more
Reviewed: 18 February 2025 · Stayed in February 2025
Verified reviewReviewed: 17 February 2025 · Stayed in February 2025
Verified reviewReviewed: 9 February 2025 · Stayed in February 2025
Verified reviewSpa is fantastic - very quiet during the day whilst other guests are out skiing
Dear Jacqueline, we are delighted to hear that you had a great experience at the Spa-Hotel Jagdhof and that you can call our beautiful hotel your home away from home. We are already looking forward to welcome you back soon in lovely Stubai valley. Very best regards – Family Pfurtscheller
Dear Jacqueline, we are delighted to hear that you had a great experience at the Spa-Hotel Jagdhof and that you can call our beautiful hotel your home away from home. We are already looking forward to welcome you back soon in lovely Stuba… Show more
Reviewed: 8 February 2025 · Stayed in February 2025
Verified reviewRooms was very nice and spacious. Very good spa area (despite confusing for some in textile free and not).
I always judge the overall experience by how the hotel handles your departure. On arrival everything is taken care off but on departure you are left on your own demise.
Dear Frank, thank you very much for your stay at the Spa-Hotel Jagdhof and the time you took for your review. It is great to hear that you were satisfied with your stay in general and that you enjoyed the atmosphere at our Spa-Hotel Jagdhof. We sincerely apologize that your departure did not go as smoothly as you had expected. It is always our goal to provide a seamless and pleasant experience for our guests, and we regret that we fell short in this instance. Please allow us to clarify that, under normal circumstances, when guests inform us of their departure, we promptly arrange all necessary services, such as collecting luggage, bringing the car to the front, and ensuring a smooth check-out process. We regret that this was not your experience and will review what went wrong to improve our service. Please know that we take your feedback seriously and will review the situation to ensure improvements are made. We truly appreciate your stay with us and hope to have the opportunity to welcome you again in the future for a much-improved experience. With warmest regards - Your family Pfurtscheller
Dear Frank, thank you very much for your stay at the Spa-Hotel Jagdhof and the time you took for your review. It is great to hear that you were satisfied with your stay in general and that you enjoyed the atmosphere at our Spa-Hotel Jagdh… Show more
Reviewed: 7 February 2025 · Stayed in February 2025
Verified reviewEverything
Transport, must to pay for transport to slopes if can’t catch on 8,30/9,30/or 10.30
Dear Mr Yulian, thank you for taking the time to share your feedback with us. We would like to take this opportunity to clarify that we offer our guests a free shuttle service to the ski area three times a day - at 8:30, 9:30 and 10:30 am. In addition, the public ski bus, which runs every 30 minutes, is also available to you free of charge, as this is already included in the room price. Should you nevertheless require an individual transfer outside of these times, we will be happy to organise an external taxi for you - the costs for this will be charged directly by the taxi company. We hope that we have been able to provide more transparency with this information and would be delighted to welcome you again during your next stay with us! Best regards, Relais & Chateaux SPA Hotel Jagdhof
Dear Mr Yulian, thank you for taking the time to share your feedback with us. We would like to take this opportunity to clarify that we offer our guests a free shuttle service to the ski area three times a day - at 8:30, 9:30 and 10:30 am.… Show more
Reviewed: 6 February 2025 · Stayed in February 2025
Verified reviewSpa
Taking money for water in the room was excessive, it's a luxury hotel and it's just not appropriate. Small money - unpleasant feeling
Dear Yuri, we would like to thank you for your stay in lovely Stubai valley and the good review you gave us and the feedback. We will discuss your feedback about the water in the room internally. We are already looking forward to welcome and pamper you soon again at the Spa-Hotel Jagdhof. With warmest regards – Family Pfurtscheller
Dear Yuri, we would like to thank you for your stay in lovely Stubai valley and the good review you gave us and the feedback. We will discuss your feedback about the water in the room internally. We are already looking forward to welcome a… Show more
Reviewed: 1 February 2025 · Stayed in January 2025
Verified reviewReviewed: 29 January 2025 · Stayed in January 2025
Verified reviewMy wife and I have travelled to dozens of countries and stayed in some of the best hotels in the world. We can safely say this was our most favourite trip ever. The staff, the facilities, the location, the rooms. Everything was 5*.
There is nothing not to like. If I could be extremely picky I thought the monkfish was a little tough one evening and the burger was not the best I've had. But I'm really trying to find fault where I cannot! Perhaps the TV could be better but is that really why you go here? Also, there were no coffee and tea making facilities in the room, but again - that didn't bother us.
Dear Henry, we are delighted to hear that you had a great experience at the Spa-Hotel Jagdhof and that you can call our beautiful hotel your home away from home. We are already looking forward to welcome you back soon in lovely Stubai valley. Very best regards – Family Pfurtscheller
Dear Henry, we are delighted to hear that you had a great experience at the Spa-Hotel Jagdhof and that you can call our beautiful hotel your home away from home. We are already looking forward to welcome you back soon in lovely Stubai val… Show more
Reviewed: 25 January 2025 · Stayed in January 2025
Verified reviewReviewed: 12 January 2025 · Stayed in January 2025
Verified reviewReviewed: 12 January 2025 · Stayed in January 2025
Verified reviewExceptional spa Welcome drinks Clean and spacious rooms Delicious free cakes from 2-5pm Waterbeds and lounge areas are always stocked with refreshments (apart from coffee which is not free) Restaurants nearby - Bottega is the best Easy to book transfer to Innsbruck - we booked 10 mins before leaving
No bath robes at breakfast but dogs allowed Nudist only section for spa - mostly old men Outdoor jacuzzi was full in the evening You have to pay for coffee even the pods in room Staff could have given more information about activities - tobogganing requires own helmet and ski gear Lack of tour and general information about hotel such as being able to order breakfast rather than just the buffet Sensor in the whirlpool is underneath sign and hard to spot
Dear Mr Max, thank you for taking the time to share your impressions with us. We are sorry to hear that we were not able to fulfil your expectations in all areas and we greatly appreciate your feedback. We would like to clarify a few points: As a 5-star hotel, we emphasise a pleasant atmosphere and an appropriate dress code - therefore it is not permitted to appear in a bathrobe at breakfast. Dogs are welcome, but only in a designated area of the restaurant and of course not in the buffet area, to ensure the comfort and hygiene of all guests. Our wellness area is divided into a textile-free area and a textile area so that every guest can find the right retreat for them and feel completely at ease. Our team at reception is always happy to provide you with information about all activities and offers - a quick enquiry often helps so that we can respond to your individual wishes. We would be delighted to welcome you again during your next stay and to fully convince you of our service and offer. Best regards, Relais & Chateaux SPA Hotel Jagdhof
Dear Mr Max, thank you for taking the time to share your impressions with us. We are sorry to hear that we were not able to fulfil your expectations in all areas and we greatly appreciate your feedback. We would like to clarify a few point… Show more
Reviewed: 11 January 2025 · Stayed in January 2025
Verified reviewReviewed: 8 January 2025 · Stayed in January 2025
Verified reviewReviewed: 3 January 2025 · Stayed in December 2024
Verified reviewWe got excellent attention though the wait in the restaurant was way to long due to high activity, but overall great food and service!
Dear Carl, we are delighted to hear that you had a great experience at the Spa-Hotel Jagdhof and that you can call our beautiful hotel your home away from home. We are already looking forward to welcome you back soon in lovely Stubai valley. Very best regards – Family Pfurtscheller
Dear Carl, we are delighted to hear that you had a great experience at the Spa-Hotel Jagdhof and that you can call our beautiful hotel your home away from home. We are already looking forward to welcome you back soon in lovely Stubai vall… Show more