Reviews of sparkasse platz 8
8 Sparkassaplatz, 2000 Stockerau, Austria
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Reviewed: 28 April 2024 · Stayed in March 2024
Verified reviewThe apartment was not cleaned, bed sheets weren't changed, bathroom sink was filled with some dust or dirt. Neither the owner nor Booking.com didn't want to give us a refund. Don't book this apartment, or you'll end up either sleeping in dirty beds or wasting your money and looking for other place to stay.
I'm deeply sorry to learn about the cleanliness issues you encountered during your stay. This falls far below the standards we aim to uphold for our guests. Please accept our sincere apologies for the inconvenience this has caused you. We take your feedback seriously and will address these matters with the utmost urgency to ensure they are rectified. Regarding the refund, we apologize for any miscommunication or inconvenience you experienced in this regard. We will investigate the matter further with our team and Booking.com to ensure that appropriate action is taken. Your satisfaction is our top priority, and we are committed to making things right for you. Thank you for bringing these concerns to our attention.
I'm deeply sorry to learn about the cleanliness issues you encountered during your stay. This falls far below the standards we aim to uphold for our guests. Please accept our sincere apologies for the inconvenience this has caused you. … Show more