Reviews of Steigenberger Hotel & Spa Krems 4 stars
Am Goldberg 2, 3500 Krems an der Donau, Austria
Loading
Guests also reviewed these properties:
New York, United States
Sirmione, Italy
Ossa de Montiel, Spain
Riomaggiore, Italy
Vigolo Vattaro, Italy
Calgary, Canada
Wilpattu, Sri Lanka
Pai, Thailand
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewWonderful location, great spa, good breakfast.
Wifi requires signing up for a membership program. It is not „free WiFi“ if you pay with your personal data. This is unacceptable. The reception was understaffed. There was always a queue, day and night. The staff seemed stressed and were not particularly friendly. No coffee / tea in the room.
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 30 August 2025 · Stayed in July 2025
Verified reviewGreat facilities and spa. Cozy rooms on the upper floor with small balconies and great view. Nice rooftop bar.
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewRooms are stylish and have enough space. Restaurant was very good for breakfast and dinner. Spa area is comfortable and offer various saunas.
Room service came on first morning at 08:40am and opened the door while we were still in bed. After signaling we were still there, the room was not serviced anymore (paper and toilet sheets ran out).
Dear guest, thank you very much for your feedback. We are delighted that you enjoyed the style and spaciousness of our rooms, the quality of our restaurant, and the comfort of our spa area. At the same time, we regret the inconvenience you experienced with the timing and follow-up of the room service. Please be assured that we will address this with our housekeeping team to ensure it does not happen again. We would be very happy to welcome you back on another occasion and provide you with a fully relaxing stay. Best regards from Krems, Julia Janoschek - Assistant Front Office Manager
Dear guest, thank you very much for your feedback. We are delighted that you enjoyed the style and spaciousness of our rooms, the quality of our restaurant, and the comfort of our spa area. At the same time, we regret the inconvenience you … Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in July 2025
Verified reviewThe pool and wellness was wonderful along with a very comfortable room.
The pool bar had a very limited selection and the service was disappointing. We had requested to stay close to a friend, but instead she was upgraded to a worse room in a completely different part of the hotel. This made our stay less comfortable. At breakfast, there was no gluten-free bread readily available; it was only provided upon request, and sometimes it took up to 15 minutes to receive it.
Dear Guest, thank you very much for your detailed feedback. We are pleased to hear that you enjoyed our wellness area, the pool, and the comfort of your room. At the same time, we are very sorry that your expectations regarding the pool bar, the room allocation, and the gluten-free breakfast options were not fully met. We will review your comments with our team to improve both the service and the availability of special dietary options. Your feedback is very valuable to us in ensuring a better experience for our future guests. We hope to see you again in the future! Kind regards, Julia Janoschek - Assistant Front Office Manager
Dear Guest, thank you very much for your detailed feedback. We are pleased to hear that you enjoyed our wellness area, the pool, and the comfort of your room. At the same time, we are very sorry that your expectations regarding the pool bar… Show more
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewDelicious breakfast, wonderful view from the rooftop and pool area, friendly staff
double bed should be a double bed, not just 2 single beds moved together; air conditioning would be good in summer; check-in time at 4pm is late (although we got our room at 2pm already); there are different parts of the building, the older one being kind of "old-fashioned"
Dear guest, thank you very much for your stay and your review. We are delighted to hear that you enjoyed our breakfast, the view, our rooftop bar and the pool area as well as the friendliness of our staff. However, we are sorry to hear that the room did not fulfill your expectations. It would be great if you could give us another chance for an overall positive experience in the future! Best regards from Krems, Julia Janoschek - Assistant Front Office Manager
Dear guest, thank you very much for your stay and your review. We are delighted to hear that you enjoyed our breakfast, the view, our rooftop bar and the pool area as well as the friendliness of our staff. However, we are sorry to hear that… Show more
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 16 August 2025 · Stayed in July 2025
Verified reviewProperty was beautiful and well maintained. Bartender was awesome!
The rooms were very far from the main amenities due to the layout of the building. Spent a lot of time walking back and forth which was not ideal. Restaurant and rooftop had odd timings which made it difficult to have meals/drinks. AC did not work in our room.
Dear guest, thank you very much for your stay and your review. First of all, it is great to hear that you liked our property in general. Especially, we are delighted about your feedback on the service of our bartender! The building is indeed very quite large and sometimes longer distances are necessary (depending on where the room is located). Our restaurant is open from Monday to Saturday; only on Sundays is our kitchen closed in the evening. We apologize that the air conditioning in your room was not working. Of course, our technical team could have fixed this during your stay. Thank you again for your honest feedback. Despite everything, we would be delighted to welcome you back. Best regards from Krems, Julia Janoschek - Assistant Front Office Manager
Dear guest, thank you very much for your stay and your review. First of all, it is great to hear that you liked our property in general. Especially, we are delighted about your feedback on the service of our bartender! The building is indee… Show more
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewSize of the room, Pool, Breakfast
Cockroach in the room and at the roof top bar aints in the room
Dear guest, first of all thank you very much for your stay and your review. We are glad to hear that you liked the size of your room, the pool and the breakfast. However, we do really apologize for the inconvenience regarding the cockroach/aints in your room. I hope that we could find a suitable solution for you! Nevertheless, we would be delighted to welcome you again in the future! Kind regards, Julia Janoschek - Assistant Front Office Manager
Dear guest, first of all thank you very much for your stay and your review. We are glad to hear that you liked the size of your room, the pool and the breakfast. However, we do really apologize for the inconvenience regarding the cockroach/… Show more
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewThe crack in the bed...
Reviewed: 5 August 2025 · Stayed in August 2025
Verified reviewThe room was very comfortable and the beautiful balcony with a vineyard view and luxurious bathroom was well worth the upgrade. Great amenities, delicious breakfast, very easy parking and walking distance to the river and the town of Krems.
The indoor pool area was quite busy, even later in the evening. The weather wasn't ideal so maybe it would have been less crowded on a sunny day with more guests using the outdoor area. Also considering that the hotel is located in the wine country, wine glasses in the rooms and a corkscrew would have been a nice touch.
Dear guest, thank you very much for your detailed and kind feedback! We are delighted to hear that you enjoyed the comfort of your room, the beautiful balcony view of the vineyards, and our breakfast offerings. It’s also great to know that you appreciated the convenient parking and proximity to the town and river. Thank you as well for your helpful suggestions – we understand how thoughtful touches like wine glasses and a corkscrew can enhance the experience, especially in a wine region like ours. We will certainly take this into consideration for future improvements. We hope to welcome you back again soon – perhaps with better weather so you can enjoy more of the outdoor spaces! With best regards from Krems, Julia Janoschek - Assistant Front Office Manager
Dear guest, thank you very much for your detailed and kind feedback! We are delighted to hear that you enjoyed the comfort of your room, the beautiful balcony view of the vineyards, and our breakfast offerings. It’s also great to know that … Show more
Reviewed: 29 July 2025 · Stayed in July 2025
Verified reviewwellness area and breakfast
They were not able to give me a room that was confirmed in my booking due to unavailability. Shower had bad smell.
Reviewed: 25 July 2025 · Stayed in July 2025
Verified reviewIt was a pleasent stay.
Houskeeping had some shortcomings.
Dear guest, thank you very much for your review. It is great to hear that you had a pleasant stay with us. However, we are sorry that the cleanliness did not meet your expectations. We still hope to welcome you again in the future. Kind regards, Julia Janoschek - Assistant Front Office Manager
Dear guest, thank you very much for your review. It is great to hear that you had a pleasant stay with us. However, we are sorry that the cleanliness did not meet your expectations. We still hope to welcome you again in the future. Kind reg… Show more
Reviewed: 24 July 2025 · Stayed in July 2025
Verified reviewRooms, breakfast and location excellent
Staff could be unfriendly, not cooperative. No airco in the room Restaurant was typical hotel restaurant, lots of personnel, food without passion, no taste, fish not fresh
Reviewed: 22 July 2025 · Stayed in July 2025
Verified reviewlocation, swimming pool
no air conditioning in the room, parking
Reviewed: 20 July 2025 · Stayed in July 2025
Verified reviewBeautiful spa, relaxing area amazing
Dear guest! Thank you so much for your kind words and for taking the time to share your experience with us. We truly appreciate your positive feedback and are delighted to hear that you enjoyed your stay at Steigenberger Hotel and Spa Krems. It means a lot to our entire team to know that our efforts made your visit a pleasant and memorable one. Your review is not only a great motivation for us, but also helps future guests feel confident in choosing our hotel. We hope to have the pleasure of welcoming you back again soon. Warm regards, Verena Sammer FO Manager
Dear guest! Thank you so much for your kind words and for taking the time to share your experience with us. We truly appreciate your positive feedback and are delighted to hear that you enjoyed your stay at Steigenberger Hotel and Spa Krem… Show more
Reviewed: 16 July 2025 · Stayed in July 2025
Verified reviewReviewed: 16 July 2025 · Stayed in July 2025
Verified reviewGreat Suite Room great breakfast
Dear guest, Thank you very much for your positive review! We’re delighted to hear that you enjoyed our suite and breakfast. We hope to welcome you back again soon! Best regards, Sonja Grünstäudl Director of Administration
Reviewed: 14 July 2025 · Stayed in July 2025
Verified reviewThe breakfast is very good. Restaurant employees for breakfast and dinner are kind and professional, the external pool and spa area are very good, the room was big and view of the vineyards is good (although Krems is not and nice as the smaller town around Wachau)
For the price they lack main topics… their cleaning of the rooms is very basic compared with any hotel as this one. What was absolutely absurd is that I left my wife with small baby and they needed to checkout before I came back. The hotel does not have nobody to help with luggage (they said “not even for elderly people…)…
Dear guest, Thank you very much for taking the time to share your detailed feedback. We are pleased to hear that you enjoyed our breakfast, the professionalism of our restaurant team, the comfort of your room, and the view of the vineyards. Your kind words about our spa and pool area are also greatly appreciated. At the same time, we are very sorry to read about the inconveniences you experienced. Please accept our sincere apologies for the shortcomings in housekeeping and for the lack of assistance with your luggage. We offer luggage service for all our guests. Regarding your experience at check-out: Our standard check-out time is 11:00 AM. A late check-out can be added upon request at the reception, subject to availability. It is very important to us to provide a welcoming and helpful environment for all our guests and we are truly sorry that you were not able to fully enjoy your stay. We would be grateful for another opportunity to welcome you and your family in the future and provide you with a more comfortable and seamless experience. Best regards Sonja Grünstäudl Director of Adminstration
Dear guest, Thank you very much for taking the time to share your detailed feedback. We are pleased to hear that you enjoyed our breakfast, the professionalism of our restaurant team, the comfort of your room, and the view of the vineyard… Show more
Reviewed: 2 July 2025 · Stayed in June 2025
Verified reviewSpa area Food quality Gym
The restaurant itself could benefit from a design revamp
Dear guest, thank you very much for your stay and your review. We are delighted to hear that you enjoyed our spa area as well as the food quality and the gym. We hope to see you again in the near future. With best regards from Krems, Julia Janoschek - Assistant Front Office Manager
Dear guest, thank you very much for your stay and your review. We are delighted to hear that you enjoyed our spa area as well as the food quality and the gym. We hope to see you again in the near future. With best regards from Krems, Julia … Show more
Reviewed: 1 July 2025 · Stayed in June 2025
Verified reviewBreakfast, pool and gym were excellent
The restaurant is a bit limited and there is no alternative food in the hotel.
Dear guest, thank you very much for your stay and your feedback! We're delighted to hear that you enjoyed the breakfast, pool, and fitness area. Regarding your comment about dinner options, we would like to mention that we also offer a small bistro menu in our lobby bar. Alternatively, we are happy to assist with reservations at one of the nearby restaurants. We hope to welcome you back again soon! Best regards, Julia Janoschek - Assistant Front Office Manager
Dear guest, thank you very much for your stay and your feedback! We're delighted to hear that you enjoyed the breakfast, pool, and fitness area. Regarding your comment about dinner options, we would like to mention that we also offer a smal… Show more
Reviewed: 29 June 2025 · Stayed in June 2025
Verified reviewThe outdoor pool
No aircon in the room. The cleaning was clearly rushed.
Dear guest, thank you for stay and your feedback! We are happy you enjoyed the outdoor pool. We regret that the room cleanliness and lack of air conditioning did not meet your expectations. Please note that a few of our rooms are equipped with air conditioning — for a next stay, please let us know in advance and we will gladly check for availability and arrange a room with air conditioning if possible. We hope to welcome you again soon! Best regards, Julia Janoschek - Assistant Front Office Manager
Dear guest, thank you for stay and your feedback! We are happy you enjoyed the outdoor pool. We regret that the room cleanliness and lack of air conditioning did not meet your expectations. Please note that a few of our rooms are equipped w… Show more