Hodnocení – EKONO By Leva Hotel Strasser 3 hvězdiček

Dear Pavel, we apologize for the problem with your shower. The shower issue should have been reported by housekeeping, and could have been easily resolved (we have spares in-house), but they were inefficient and were replaced by a new company last Thursday. While the adjoining street is busy during the day, it is deserted at night.......

Dear Pavel, we apologize for the problem with your shower. The shower issue should have been reported by housekeeping, and could have been easily resolved (we have spares in-house), but they were inefficient and were replaced by a new compa… Zobrazit více

Dear Jaroslava, Thank you for taking the time to share your feedback. We’re happy to hear that you found our hotel quiet, spacious, and tidy, and that you enjoyed the variety of breakfast options we offer. It's also great to know that the room suited your needs, especially for your group of three. We do apologize for the issues you encountered with the street noise. We understand how important a good night's sleep is, and we’ll explore options to better soundproof our rooms facing the street. Regarding the coffee spoons and parking, we appreciate your comments. We’ll review our in-room amenities to ensure that guests have everything they need for a comfortable stay, including standard spoons. As for the parking, we understand your concerns about the price, and we will evaluate alternative parking solutions for future guests. We truly value your feedback, and we hope to have the opportunity to welcome you again for a more pleasant stay. Warm regards, EKONO by Leva Hotel Strasser Team

Dear Jaroslava, Thank you for taking the time to share your feedback. We’re happy to hear that you found our hotel quiet, spacious, and tidy, and that you enjoyed the variety of breakfast options we offer. It's also great to know that … Zobrazit více

Vážený, děkujeme, že jste si našel čas a podělil se o svou zkušenost. Velmi nás mrzí, že váš pobyt nesplnil očekávání. Omlouváme se za nedostatečnou komunikaci ohledně změny názvu hotelu a ceny před vaším příjezdem. Rozumíme tomu, že byste o těchto změnách měli být včas a jasně informováni. Vaše připomínky bereme vážně a budeme tuto situaci interně řešit, abychom předešli podobným nedorozuměním v budoucnu. Mrzí nás rovněž komplikace ohledně snídaňových balíčků. Pokud vám byla slíbená možnost snídani si odnést a následně zrušena bez vrácení peněz, není to v souladu s našimi standardy. Omlouváme se za tuto chybu a uděláme vše pro nápravu. Pokud si přejete záležitost dále řešit, neváhejte nás kontaktovat přímo. Rádi vám pomůžeme. S úctou, EKONO by Leva Hotel Strasser Team

Vážený, děkujeme, že jste si našel čas a podělil se o svou zkušenost. Velmi nás mrzí, že váš pobyt nesplnil očekávání. Omlouváme se za nedostatečnou komunikaci ohledně změny názvu hotelu a ceny před vaším příjezdem. Rozumíme tomu, že byst… Zobrazit více

Dear Alena, Thank you for sharing your feedback with us. We’re glad to hear that you appreciated our convenient location near the station and the peaceful atmosphere in the room, despite the nearby road. It’s also great that you found local amenities like Billa easily accessible. We’re sorry to hear about the issue with the bins and toilet paper. Please accept our apologies for this oversight. We’ve shared your comments with our housekeeping team to ensure this doesn’t happen again. Your feedback helps us improve, and we hope to welcome you back for an even more comfortable stay in the future. Best regards, EKONO by Leva Hotel Strasser Team

Dear Alena, Thank you for sharing your feedback with us. We’re glad to hear that you appreciated our convenient location near the station and the peaceful atmosphere in the room, despite the nearby road. It’s also great that you found loca… Zobrazit více