System of booking / assigning tables at restaurant + communication between reception and rest. staff seemed off. Dog package was not satisfactory (but reception noted it as feedback); late check-out query was first accepted, then rejected.

Location, Spa, views, comfy bed

Stayed in September 2025

On the other hand, we can say that we were somewhat disappointed that our request for dinner was not taken into account, considering that my wife only eats chicken or pork, we would have expected the manager or chef to take this into account! A minus would be the behavior of the restaurant manager, who allowed himself within a few minutes to yell at an employee and then to point a threatening finger and attract the attention of a waitress in an extremely harsh tone! From my point of view, observations should be made elsewhere, never in front of customers! It was sad to see how the girl had a tear in her eye, blushing all over Maybe for the balcony it would be good to put a table

I would like to start by addressing our congratulations to a few members of the hotel staff: Mr. Marco from the reception who was very helpful throughout our stay, very professional, gave us very useful advice, and presented us with great detail the attractions in the Kaprun-Zell am See area! Congratulations! Thanks also to our waiter from the first days, Mr. Badreddine, always with a smile on his face and very attentive to the customers! Also to Mrs. Claudia, from the Sky pool, our thanks. Overall the hotel and the services met our expectations, the spa and thermal areas very clean, the water in A relaxing stay, good hotel, with good service, clean rooms, very kind housekeeping

Stayed in August 2025

There’s no a la carte menu restaurant for dinner, so you only can have a full self-service dinner…which is great, choice is amazing , but if you prefer not to eat too much at night it might be difficult.

Absolutely amazing breakfast Very nice and big room Nice spa Great and peaceful location This place is great!

Stayed in August 2025

No kettle and pillows are to soft needed double

Everything. Pools and food was the highlight

Stayed in August 2025

We arrived at 8 pm and still had to wait until 11 pm to get our rooms. This is unacceptable. We did not make a claim as the reception staff was very nice doing their best but still this experience was bad for us. It was August and very hot outside. They don't have air conditioning to cool the room and on top of that HEAT was coming through their system. The problem persisted the whole stay, very uncomfortable. No bell boy, we carried our luggage from the car and then the receptionist helped us to take it to the room.

Nice suspended pools, nice spa area with drinks and snacks available. Very good serving in the restaurant, staff is really doing their best. Reception and concierge also very nice and helpful. High quality products and good food.

Stayed in August 2025

Cleanliness of the hotel, friendly staff, very quiet and spacious SPA area and the food was amazing! Breakfast and dinner was a 10/10!

Stayed in August 2025

Nothing

Unforgettable location , friendly staff, wonderful SPA and excellent meals.

Stayed in July 2025

Excellently equipped and clean hotel, great breakfast and service.

Stayed in July 2025

no thing

everything

Stayed in July 2025

Everything was perfect. Fabulous breakfast and dinner, wonderful rooms and location, the spa is incredible and the staff are great!

Stayed in June 2025

Great spa hotel. During our stay it was not crowded and we were almost alone in pools. There are many clean and warm pools to select from and many areas to relax. Great breakfast, clean and air conditioned rooms (new rooms), friendly personnel. We also used underground carage and EV car charging there. We would love to come back again!

Stayed in July 2025

Small issue is the shower room door was glass, along with part of the side wall, I was a father and daughter travelling together, easy enough to sit on the balcony whilst other showering. Unsure if all rooms have this feature.

Stunning location, beautifully presented hotel, room was spacial, lots of parking available, pools immaculate and varied. We were half board and the food offerings were plentiful and high quality, great buffet with an a la cart main and sweet for evening meal and again great buffet for breakfast with a chef to make omelettes to order..Received a small gift from hotel on departure too which is a nice touch.

Stayed in June 2025

Housekeeping was okay but not up to the standards

Everything

Stayed in June 2025

Everything we need to have a relaxing was there

Stayed in May 2025

The room was a bit too warm but we slept with the open balcony door which solved this problem.

Great hotel to have a relaxing spa weekend. There are multiple facilities, for families and couples only. The hotels location is ideal for outdoor sports like hiking and cycling. The half board definitely worth it with a great variety for dinner changing every night.

Stayed in June 2025

Nothing

If you like relaxation and SPA - this is the right place. In the middle of the breathtaking mountains and after driving the Grossglockner High Alpine Road this is the perfect spot for us. Our room was wonderful (Nature Plus Room with balcony and mountain view) and the bed was very comfy - sometimes I have problems with sleeping in a hotel - not here. The Spa is great, many different pools and spots, breakfast and dinner was spectacular with an extra themed buffet in addition to the served dinner. They have a great ground floor garage where we could park our low Corvettes without any problems and the bus stop in front of the hotel is very convenient if you plan to go to Zell am See or to the Kitzsteinhorn and don't want to drive with your car. Everything was perfect as always. It was our third visit here and we will come again and again and again.

Stayed in May 2025

The staff barely know English and it was very hard comunicating

The private area for the hotel guests is amazing, also there is small gift at the checkout

Stayed in June 2025

The bed was quite hard. The chairs in the room and on the balcony were quite old, they could be changed.

The staff was super nice and helpful. We were welcomed very warmly, got informed about everything. The rooms are ready from 15 p.m., but we've received a private locker to change and be able to use the swimming area. We could leave our car in the garage and from there we could reach the hotel directly. The swimming area was super cool and relaxing. We had a nice room with balcony, and the best thing was, for the hotel guests there is a private Skylinepool and Spa available that is adults only, and it's amazing. The breakfast buffet is very rich, various fresh foods are included.

Stayed in June 2025

Warm and friendly staff and crew. Modern, rich and perfectly maintained spa. Dizzy open air (literary in the air) swimming pool. Cozy and large room at the ground floor with fascinating view, nice small terrace with furniture and a small, almost private, garden to walk barefoot in the grass. Free mineral water and juices in the cooler. Large and very well managed restaurant with good food buffet and unobtrusive but attentive waiters (especially Roko), nice menus with a lot of variety and local produce. Great parking, easy access to Kaprun and further on to Zell am See. Must be beautiful to have walks in the mountains, but - unfortunately - we did not have good weather for that.

Stayed in May 2025

Its not problem but it will be super to have free coffee / automatic coffee machine direct in SPA area for hotel guests.

We really enjoyed our stay! The rooms were great, the spa area was relaxing, and the parking was very convenient. The staff were fantastic — they gave 100% every day. Everything was just amazing!

Stayed in May 2025

May be the price is over .

Location , breakfast, rooms ,staff.

Stayed in May 2025

Dinner, main course option was rather limited and didn’t like the taste and quality of foods in menu. Busy restaurant and waitress. Didn’t make sense water was not served free and had to pay. and waitresses were serving tables selectively and unequally, had to wait long to order.For breakfast, very limited type of tea bags which was not at the level of this hotel, couldn’t find a classic green tea. Open tea pots were there only for decoration which was weird.

Room, spa facilities, cleanness of saunas and amazing views

Stayed in May 2025

The pillows and the mattress were not good at all. You expect to have a great sleep in very comfort bed in such a supposed relaxing hotel and taking into consideration the really expensive rates. What was really disappointing was the fact that we informed the reception about a bed bug we found in a spa towel but they were not really interested. They just said "oh sorry" ... The check out gift was really poor and not even relevant with spa! The staff in the bar was in general arrogant and inpolite

Very nice and spacious room with great mountain view and really good soundproof. The hotel in general was very clean. The breakfast was really great and they had us a table at the bar so we could have breakfast with our dog! The free mini bar was a good thing. Really nice location in nature watching the mountains from the spa and feeling really relaxing. The warm pools have really great temperature.

Stayed in May 2025

Spa, room, view from the balcony, surrounding nature, food

Stayed in May 2025