Reviews of Tauern Spa Hotel & Therme 4 stars
Tauern-Spa-Platz 1, 5710 Kaprun, Austria
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Reviewed: 1 September 2025 · Stayed in September 2025
Verified reviewLocation, Spa, views, comfy bed
System of booking / assigning tables at restaurant + communication between reception and rest. staff seemed off. Dog package was not satisfactory (but reception noted it as feedback); late check-out query was first accepted, then rejected.
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewGood food quiet relaxing place
Be careful when staying here! I had half board included, yet they still tried to charge me extra at checkout for a simple lemonade that was offered with my meal. The hotel is also located in the middle of nowhere, which makes it very inconvenient. Not a place I would recommend.
Dear Ahmed, thank you very much for choosing our hotel for your vacation and for your feedback. I am glad that you enjoyed relaxing in our wellness areas! Nevertheless, I am very sorry for the inconveniences during your stay- altough we give our best to focus the well-being of all our guests. I am pleased to inform that in our resort, we do not offer an all inclusive option when it comes to food and beverages. In our menu and cards, the prices are clearly stated but I offer my sincere apologies though, if your were not informed properly about the extra cost of drinks during dinner. I clearly want to mention that we are not located in the city centre directly but you can reach various locations by public transport or car within a few minutes or even by walking (10 minutes by foot until you reach the first cable car or shop). I am sorry if you would have preferred your vacation in a more urban surrounding. We would be pleased to welcome you back if you desire a quiet but not too far-off location for your next holiday. With best regards from Tauern SPA, Jessika Supervisor Front Office
Dear Ahmed, thank you very much for choosing our hotel for your vacation and for your feedback. I am glad that you enjoyed relaxing in our wellness areas! Nevertheless, I am very sorry for the inconveniences during your stay- altough we giv… Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewI would like to start by addressing our congratulations to a few members of the hotel staff: Mr. Marco from the reception who was very helpful throughout our stay, very professional, gave us very useful advice, and presented us with great detail the attractions in the Kaprun-Zell am See area! Congratulations! Thanks also to our waiter from the first days, Mr. Badreddine, always with a smile on his face and very attentive to the customers! Also to Mrs. Claudia, from the Sky pool, our thanks. Overall the hotel and the services met our expectations, the spa and thermal areas very clean, the water in A relaxing stay, good hotel, with good service, clean rooms, very kind housekeeping
On the other hand, we can say that we were somewhat disappointed that our request for dinner was not taken into account, considering that my wife only eats chicken or pork, we would have expected the manager or chef to take this into account! A minus would be the behavior of the restaurant manager, who allowed himself within a few minutes to yell at an employee and then to point a threatening finger and attract the attention of a waitress in an extremely harsh tone! From my point of view, observations should be made elsewhere, never in front of customers! It was sad to see how the girl had a tear in her eye, blushing all over Maybe for the balcony it would be good to put a table
Dear Costinel, Thank you very much for your detailed feedback — I truly appreciate your kind words. I am glad to know that you enjoyed your stay, the SPA facilities, and the overall service. At the same time, I am sorry that not everything met your expectations. Please rest assured that your impressions are very valuable to us and will be taken into consideration to further improve our services. It would be a pleasure to welcome you and your family again for another relaxing stay with us. Best regards, Marco ILIE Guest Relations
Dear Costinel, Thank you very much for your detailed feedback — I truly appreciate your kind words. I am glad to know that you enjoyed your stay, the SPA facilities, and the overall service. At the same time, I am sorry that not everythin… Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewAbsolutely amazing breakfast Very nice and big room Nice spa Great and peaceful location This place is great!
There’s no a la carte menu restaurant for dinner, so you only can have a full self-service dinner…which is great, choice is amazing , but if you prefer not to eat too much at night it might be difficult.
Dear Kateryna, thank you very much for choosing TAUERN SPA for your stay and for sharing your feedback with us! I am delighted to hear that you enjoyed our delicious breakfast, your spacious and comfortable room, the spa, and our peaceful location. It is wonderful to know that you had such a positive overall experience with us. I would also like to clarify that our guests do have the option, instead of the 5-course menu in the main restaurant, to enjoy an À-la-carte meal in our self-service restaurant. For your next stay, simply inform our reception team, and we will be happy to assist you in arranging everything to make your dining experience as comfortable and enjoyable as possible. Thank you again for your kind words. I very much look forward to welcoming you back to TAUERN SPA and providing you with another memorable stay. Warm regards Chiara Soncin Deputy Front Office Manager
Dear Kateryna, thank you very much for choosing TAUERN SPA for your stay and for sharing your feedback with us! I am delighted to hear that you enjoyed our delicious breakfast, your spacious and comfortable room, the spa, and our peaceful … Show more
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 22 August 2025 · Stayed in August 2025
Verified reviewWe would like to sincerely thank you for our wonderful stay at your hotel. From the moment we arrived, we felt warmly welcomed – especially thanks to the Dutch lady at reception, who was very kind, attentive to small details, and even took care to make our dog Scott feel comfortable. At check-out, we were assisted by a helpful Hungarian gentleman (blonde) who explained the invoice thoroughly and showed genuine interest in our experience. A special compliment also goes to the waiter László, who took care of us in the restaurant during the last three days. Although he is new to the team, he impressed us with his calm, friendly, and very professional manner. It was a real pleasure to be served by him, as he created a relaxed atmosphere without any sense of rush. Overall, however, we had a truly delightful stay and are very grateful to your team for the warm and attentive service. We look forward to returning
The sauna area was also well equipped and enjoyable. Our only small point of feedback would be that not all guests respect the “textile-free” rule, and some walk through the foot bath with slippers, which is less hygienic.
Dear Sonja, thank you very much for choosing TAUERN SPA for your vacation and for sharing your feedback with us! I am thrilled to hear that you felt so warmly welcomed from the very first moment of your stay. It is especially gratifying to know that our Dutch receptionist made you and your dog Scott feel comfortable and well cared for, and that our Hungarian colleague at check-out provided helpful and attentive support. I am also delighted that László left such a positive impression on you. Although new to our team, his calm, friendly, and professional service exemplifies the welcoming atmosphere we strive to provide in our restaurant. Your kind words will be shared with him and the entire team, as they are a great motivation for us all. It is wonderful to know that you enjoyed the sauna area and found it well-equipped and relaxing. I appreciate your feedback regarding adherence to the “textile-free” rule and the use of slippers in the footbath. Your remark is very valuable to us, and we will ensure that the sauna area remains a clean and relaxing space for all our guests. Thank you once again for your thoughtful comments. We look forward to welcoming you back for another memorable stay with us. Warm regards Chiara Soncin Deputy Front Office Manager
Dear Sonja, thank you very much for choosing TAUERN SPA for your vacation and for sharing your feedback with us! I am thrilled to hear that you felt so warmly welcomed from the very first moment of your stay. It is especially gratifying to… Show more
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewEverything. Pools and food was the highlight
No kettle and pillows are to soft needed double
Dear Jane, thank you very much for choosing TAUERN SPA for your vacation and for sharing your feedback with us! I am delighted to hear that you especially enjoyed our pools and food – it’s wonderful that these were highlights of your visit. Regarding your comment about the kettle and pillows: I truly appreciate your feedback. For future stays, we are happy to provide a kettle in your room as well as additional pillows to ensure your comfort. Please feel free to let us know your preferences in advance or anytime during your stay, and we will gladly prepare everything for you. I am very much looking forward to welcoming you back soon! In the meantime, I send you relaxing greetings from Kaprun. Warm regards, Chiara Soncin Deputy Front Office Manager
Dear Jane, thank you very much for choosing TAUERN SPA for your vacation and for sharing your feedback with us! I am delighted to hear that you especially enjoyed our pools and food – it’s wonderful that these were highlights of your visi… Show more
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewNice suspended pools, nice spa area with drinks and snacks available. Very good serving in the restaurant, staff is really doing their best. Reception and concierge also very nice and helpful. High quality products and good food.
We arrived at 8 pm and still had to wait until 11 pm to get our rooms. This is unacceptable. We did not make a claim as the reception staff was very nice doing their best but still this experience was bad for us. It was August and very hot outside. They don't have air conditioning to cool the room and on top of that HEAT was coming through their system. The problem persisted the whole stay, very uncomfortable. No bell boy, we carried our luggage from the car and then the receptionist helped us to take it to the room.
Dear Family Cristea, thank you very much for choosing the TAUERN SPA and for sharing such detailed feedback with us. I am delighted to hear that you enjoyed our suspended pools, the spa area with drinks and snacks, as well as the quality of our restaurant service. It is also wonderful to hear that both our reception and concierge teams were able to assist you in a friendly and helpful way, and that you appreciated the high-quality products and food. Your kind words are a great motivation for all of us. At the same time, I sincerely apologize for the inconveniences you experienced. As your booking reached us the same day around 7:30 pm and we were running at very high occupancy, only a limited number of rooms were ready at that time. With a reduced housekeeping team in the evening compared to daytime, additional rooms had to be prepared, which unfortunately led to a waiting time of 1.5 hours. I truly regret this delay – it does not reflect our usual standards, and we will review our processes to handle such situations better in the future. Regarding the room temperature, I would like to clarify that the category you booked does not feature air conditioning. For future stays, I would be pleased to recommend one of our Nature rooms, which are equipped with an air-cooling system and provide more comfort during hot summer months. I also regret that no bellboy was available at the time of your arrival. While our reception team gladly assisted you, I fully understand that this was not the experience you were expecting. Thank you once again for your constructive feedback – it helps us to further improve our services. I truly hope to welcome you back again and to provide you with a seamless and entirely relaxing stay. Warm regards Chiara Soncin Deputy Front Office Manger
Dear Family Cristea, thank you very much for choosing the TAUERN SPA and for sharing such detailed feedback with us. I am delighted to hear that you enjoyed our suspended pools, the spa area with drinks and snacks, as well as the quality … Show more
Reviewed: 17 August 2025 · Stayed in July 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewCleanliness of the hotel, friendly staff, very quiet and spacious SPA area and the food was amazing! Breakfast and dinner was a 10/10!
Dear Jakob, Thank you so much for your kind words. I’m very pleased that you enjoyed the cleanliness, the SPA, and especially our breakfast and dinner. I look forward to welcoming you back soon for another wonderful stay. Best regards, Marco ILIE Guest Relations
Dear Jakob, Thank you so much for your kind words. I’m very pleased that you enjoyed the cleanliness, the SPA, and especially our breakfast and dinner. I look forward to welcoming you back soon for another wonderful stay. Best regards, M… Show more
Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewReviewed: 13 August 2025 · Stayed in August 2025
Verified reviewReviewed: 9 August 2025 · Stayed in August 2025
Verified reviewReviewed: 3 August 2025 · Stayed in August 2025
Verified reviewReviewed: 2 August 2025 · Stayed in July 2025
Verified reviewReviewed: 1 August 2025 · Stayed in July 2025
Verified reviewI feel that the experience this time was not as good as before. In particular, the dinner selection was noticeably more limited compared to previous stays, and the service staff were not as friendly or enthusiastic. Before my arrival, I had sent a message to the hotel requesting a room on a higher floor, as I was assigned low-floor rooms during my previous stays. Unfortunately, my request was not fulfilled this time either.
Dear Guest, Thank you very much for your continued loyalty and for taking the time to share your impressions with us. I'm truly sorry that your recent stay did not live up to your previous experiences with us. Please rest assured that your feedback is taken seriously and has been shared with the respective teams to help us improve. I hope to have the opportunity to welcome you back and to provide you with the high standard of hospitality you’ve come to know from TAUERN SPA. Warm regards from Kaprun, Marco ILIE Guest Relations
Dear Guest, Thank you very much for your continued loyalty and for taking the time to share your impressions with us. I'm truly sorry that your recent stay did not live up to your previous experiences with us. Please rest assured that… Show more
Reviewed: 31 July 2025 · Stayed in July 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified reviewReviewed: 25 July 2025 · Stayed in July 2025
Verified reviewReviewed: 21 July 2025 · Stayed in July 2025
Verified reviewReviewed: 18 July 2025 · Stayed in July 2025
Verified reviewUnforgettable location , friendly staff, wonderful SPA and excellent meals.
Nothing
Dear Jevgenijs, Thank you so much for choosing TAUERN SPA and for sharing your kind words with us! Great that you enjoyed the unique location, our friendly team, the relaxing SPA area, and the excellent cuisine. It’s always a pleasure to know when our guests have such a memorable experience. I look forward to welcoming you back soon for another unforgettable stay. With warm regards from Kaprun, Marco ILIE Guest Relations
Dear Jevgenijs, Thank you so much for choosing TAUERN SPA and for sharing your kind words with us! Great that you enjoyed the unique location, our friendly team, the relaxing SPA area, and the excellent cuisine. It’s always a pleasure to … Show more
Reviewed: 13 July 2025 · Stayed in July 2025
Verified reviewReviewed: 8 July 2025 · Stayed in June 2025
Verified reviewReviewed: 7 July 2025 · Stayed in July 2025
Verified reviewExcellently equipped and clean hotel, great breakfast and service.
Dear Julia, thank you very much for choosing us for your vacation and for sending us your feedback! I'm delighted that you enjoyed our hotel's amenities, breakfast, and service so much. I look forward to welcoming you back soon! In the meantime, I send you relaxing greetings from Kaprun, Chiara Soncin, Deputy Front Office Manager
Dear Julia, thank you very much for choosing us for your vacation and for sending us your feedback! I'm delighted that you enjoyed our hotel's amenities, breakfast, and service so much. I look forward to welcoming you back soon! In … Show more
Reviewed: 6 July 2025 · Stayed in July 2025
Verified review