Comentários de The Guesthouse Vienna 5 estrelas

Dear Erika! Thank you very much for your lovely review and your kind words about our location and comfortable rooms. We’re glad to hear that the minibar deposit was successfully refunded, and we appreciate your patience with the processing time. We hope to welcome you back to The Guesthouse Vienna soon! Kindest regards, your Guesthouse Team

Dear Erika! Thank you very much for your lovely review and your kind words about our location and comfortable rooms. We’re glad to hear that the minibar deposit was successfully refunded, and we appreciate your patience with the processing … Mostrar mais

Dear Flavia,! Thank you for sharing your feedback and for your kind words about our décor and location. We’re sorry to hear that your experience did not fully meet your expectations and that certain aspects of your stay were disappointing. As a small and individual property, we operate differently from large, traditional five-star hotels, focusing on a more personal and informal style of service. Please note that we do offer turndown service; however, if the “Do Not Disturb” sign is displayed, our team will of course respect your privacy and not enter the room. We also kindly encourage guests to let us know right away if something is not to their satisfaction, so we can address it immediately during their stay — as it is much more difficult for us to resolve issues afterwards. We understand that our concept may not be the right fit for everyone, and we hope you still enjoyed your time in Vienna. Kindest regards, your Guesthouse Team

Dear Flavia,! Thank you for sharing your feedback and for your kind words about our décor and location. We’re sorry to hear that your experience did not fully meet your expectations and that certain aspects of your stay were disappointing. … Mostrar mais

Dear Walkyria! Thank you for sharing your feedback and for highlighting our central location. We’re sorry to hear that your stay did not fully meet your expectations and that you felt our service and accommodations did not reflect a five-star experience. We value your comments and will review them with our team to see where we can improve. We hope to have the chance to welcome you back and provide you with a more satisfying experience in the future. Kindest regards, your Guesthouse Team

Dear Walkyria! Thank you for sharing your feedback and for highlighting our central location. We’re sorry to hear that your stay did not fully meet your expectations and that you felt our service and accommodations did not reflect a five-st… Mostrar mais

Dear Otayde, Thank you very much for your great review and high ratings! We’re happy to hear that you appreciated the comfort of your stay, as well as our staff, cleanliness, and central location. Your positive feedback means a lot to us. We also note your rating for value for money and take all comments seriously as we strive to offer a great experience at a fair price. We hope to welcome you back again soon! Best regards, your Guesthouse Team

Dear Otayde, Thank you very much for your great review and high ratings! We’re happy to hear that you appreciated the comfort of your stay, as well as our staff, cleanliness, and central location. Your positive feedback means a lot to us. W… Mostrar mais

Dear Luis! Thank you for taking the time to share your impressions. We're glad to know you enjoyed the spaciousness of your room and appreciated our central location. We regret to hear that the service in the restaurant did not fully meet your expectations. Please rest assured that we take such feedback seriously and will review this internally to ensure smoother experiences in the future. We hope to have the opportunity to welcome you again soon! Best regards, your Guesthouse Team

Dear Luis! Thank you for taking the time to share your impressions. We're glad to know you enjoyed the spaciousness of your room and appreciated our central location. We regret to hear that the service in the restaurant did not fully me… Mostrar mais

Thank you for your thoughtful review, Francisco. We are delighted to hear that you enjoyed our central location and that our staff provided attentive and helpful service. It is great to know that you found the room comfortable and well-maintained. We appreciate your feedback regarding the shower, and we will certainly look into it to ensure our guests have the best experience possible. We truly value your recommendation and look forward to welcoming you back in the future. Your Guesthouse Team

Thank you for your thoughtful review, Francisco. We are delighted to hear that you enjoyed our central location and that our staff provided attentive and helpful service. It is great to know that you found the room comfortable and well-main… Mostrar mais

Dear Márcia, Thank you for your wonderful review! We’re thrilled to hear that you enjoyed our prime location and the comfort of your stay. It’s great to know that you appreciated the friendly service from our team, as well as the minibar with complimentary wine. Regarding your suggestion about the breakfast, we value your input. While we currently offer an à la carte breakfast for flexibility, we understand your point and will certainly take it into consideration for future improvements. We hope to welcome you back on your next visit to Vienna! Your Guesthouse Team

Dear Márcia, Thank you for your wonderful review! We’re thrilled to hear that you enjoyed our prime location and the comfort of your stay. It’s great to know that you appreciated the friendly service from our team, as well as the minibar wi… Mostrar mais

Thank you so much for your wonderful review, Beatriz! We’re delighted that you had a perfect stay with us and enjoyed our cozy room and central location. Your kind words about our friendly and attentive staff, who always greet with a smile, mean a lot to us. We look forward to welcoming you back soon! Your Guesthouse Team

Thank you so much for your wonderful review, Beatriz! We’re delighted that you had a perfect stay with us and enjoyed our cozy room and central location. Your kind words about our friendly and attentive staff, who always greet with a smile,… Mostrar mais

Thank you for your feedback, Oswaldo. We’re glad you appreciated the location, shower, and air conditioning. However, we apologize for the issues with privacy and bed arrangements. We do clearly state that we only offer king beds, and availability can sometimes be limited, which is beyond our control. We understand how important these aspects are and will use your comments to improve our service. We hope to have the opportunity to better meet your expectations in the future. Your Guesthouse Team

Thank you for your feedback, Oswaldo. We’re glad you appreciated the location, shower, and air conditioning. However, we apologize for the issues with privacy and bed arrangements. We do clearly state that we only offer king beds, and avai… Mostrar mais

Thank you for your feedback, Carlos. We're delighted to hear that you had an excellent stay and appreciated our charming hotel, its prime location, and outstanding service. We're thrilled that you would choose to return. We understand your concern about the bathroom's lighting affecting the other person in the room who may be sleeping. We'll take this into consideration for future improvements to ensure a more comfortable experience for all guests. We look forward to welcoming you back soon! Your Guesthouse Team

Thank you for your feedback, Carlos. We're delighted to hear that you had an excellent stay and appreciated our charming hotel, its prime location, and outstanding service. We're thrilled that you would choose to return. We understa… Mostrar mais

Dear Claudio, Thank you very much for your wonderful review and for choosing to celebrate such a special occasion with us. We are thrilled to hear that you had a perfect experience during your stay and that our staff played a significant role in making your visit to Vienna memorable. It's delightful to know that you found our accommodations perfect and appreciated our central location. We're especially pleased that the service provided by our staff made a positive impression on you. We strive to ensure that every guest feels valued and well taken care of, and we're delighted that we could contribute to making your 10th wedding anniversary memorable. Once again, thank you for your kind words and for choosing to stay with us. We hope to have the pleasure of welcoming you back for many more special occasions in the future! Your Guesthouse Team

Dear Claudio, Thank you very much for your wonderful review and for choosing to celebrate such a special occasion with us. We are thrilled to hear that you had a perfect experience during your stay and that our staff played a significant ro… Mostrar mais

Dear Vivian! Thank you for your review and for choosing to stay with us. We're delighted to hear that you had a perfect experience overall, particularly appreciating our location, room size, and restaurant service, especially thanks to Ana, who provided friendly, efficient, and helpful service. We're sorry to hear about the incident with the cleanliness issue in the shower and the misunderstanding regarding the cleaning fee. Please accept our sincerest apologies for any inconvenience this may have caused. We understand your frustration and assure you that we'll address this matter with our team to prevent similar occurrences in the future. We truly appreciate your feedback, and we hope to have the opportunity to welcome you back for a flawless stay in the future. Your Guesthouse Team

Dear Vivian! Thank you for your review and for choosing to stay with us. We're delighted to hear that you had a perfect experience overall, particularly appreciating our location, room size, and restaurant service, especially thanks to … Mostrar mais