Comentários de The Ritz-Carlton, Vienna 5 estrelas

Dear Maria Alice, On behalf of the Ladies and Gentlemen, thank you for sharing your feedback. We are truly sorry to hear that your experience did not meet your expectations. We deeply value our guests’ satisfaction, and we regret that aspects such as the service, breakfast, and room experience fell short during your stay. Please know that we will be reviewing your comments with our team to ensure we address the concerns you've raised. We do hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience that is at the heart of our service. Should you have any specific preferences for a future stay, we would be happy to accommodate them to ensure a truly memorable visit. Sincerely, Julia Kofler, Quality Manager, The Ritz-Carlton, Vienna

Dear Maria Alice, On behalf of the Ladies and Gentlemen, thank you for sharing your feedback. We are truly sorry to hear that your experience did not meet your expectations. We deeply value our guests’ satisfaction, and we regret that aspe… Mostrar mais

Dear Ana, Thank you kindly for your warm words. We are delighted that you enjoyed our beautiful location and felt comfortable throughout your stay. It is wonderful to hear that our Concierge service contributed positively to your experience — we will gladly share your kind feedback with them. We look forward to welcoming you back to Vienna in the future. Sincerely, Julia Kofler, Quality Manager, The Ritz-Carlton, Vienna

Dear Ana, Thank you kindly for your warm words. We are delighted that you enjoyed our beautiful location and felt comfortable throughout your stay. It is wonderful to hear that our Concierge service contributed positively to your experience… Mostrar mais

Dear Eduardo, Thank you kindly for your feedback. We are truly pleased to know that the warm and attentive service of our Ladies & Gentlemen stood out during your visit, it means a great deal to us. We hope to welcome you back soon for another memorable stay. Sincerely, Julia Kofler, Quality Manager, The Ritz-Carlton, Vienna

Dear Eduardo, Thank you kindly for your feedback. We are truly pleased to know that the warm and attentive service of our Ladies & Gentlemen stood out during your visit, it means a great deal to us. We hope to welcome you back soon f… Mostrar mais

Dear Bruno, On behalf of our Ladies & Gentlemen, we hope your daughter is feeling better and in good health again. We sincerely apologize for the inconvenience caused during your stay. We understand how upsetting this situation must have been, and we are truly sorry for the inefficiency in addressing your request. We always strive to maintain the highest standards of cleanliness and service, and we will review this matter with our housekeeping team to ensure it does not happen again in the future. Thank you for sharing your feedback, and we hope to welcome you and your family back soon for a more seamless experience. Sincerely, Julia Kofler, Quality Manager, The Ritz-Carlton, Vienna

Dear Bruno, On behalf of our Ladies & Gentlemen, we hope your daughter is feeling better and in good health again. We sincerely apologize for the inconvenience caused during your stay. We understand how upsetting this situation must h… Mostrar mais

Dear Clide, On behalf of our Ladies & Gentlemen, thank you for your kind feedback. We are delighted you enjoyed your room and our service. Our 18-meter pool is one of our unique features, and we take pride in offering an urban hideaway within our spa—a serene escape in the heart of the city. We appreciate your feedback regarding the jacuzzi and will take your spa comments into consideration for future improvements. Looking forward to welcoming you back! Kind regards, Julia Kofler, Quality Manager, The Ritz-Carlton, Vienna

Dear Clide, On behalf of our Ladies & Gentlemen, thank you for your kind feedback. We are delighted you enjoyed your room and our service. Our 18-meter pool is one of our unique features, and we take pride in offering an urban hideaway … Mostrar mais

Dear elton, Thank you for sharing your feedback regarding the hotel’s structure, comfort, and service prices. We understand how important these aspects are to ensure a truly satisfying stay. The Ladies & Gentlemen at The Ritz-Carlton, Vienna are committed to delivering excellence in all areas, and we take your comments seriously. We would also appreciate any additional details regarding the restaurant and bar pricing to better understand your experience and see where we can enhance the value provided. Your insights help us improve, and we'd love to welcome you back to create a more tailored and memorable experience in the future. Should your travels bring you back to Vienna, please feel free to reach out so we can personally assist with your next stay. Kind regards, Julia Kofler Quality Manager The Ritz-Carlton, Vienna

Dear elton, Thank you for sharing your feedback regarding the hotel’s structure, comfort, and service prices. We understand how important these aspects are to ensure a truly satisfying stay. The Ladies & Gentlemen at The Ritz-Carlton, … Mostrar mais

Dear Alfred, Thank you very much for your excellent stay review and comments on a perfect lodging in Vienna. We are delighted to know that our Ladies & Gentlemen made the big difference, most particular when it comes to our finest personal services in the bars, restaurants and guest rooms. We hope to have the chance to welcoming you back soon again, whenever your travels bring you back to Vienna! Kind regards, Julia Kofler, Quality Manager, The Ritz-Carlton, Vienna

Dear Alfred, Thank you very much for your excellent stay review and comments on a perfect lodging in Vienna. We are delighted to know that our Ladies & Gentlemen made the big difference, most particular when it comes to our finest pers… Mostrar mais

Dear Eduardo, Thank you very much for your stay at The Ritz-Carlton, Vienna and for taking your valuable time to share your comments with us. As much as we strive to create a place of comfort for our guests, we are sorry to hear that you felt that the room service and food options were not up to standards. In order to continue to deliver upon and above our guests' expectations, feel free to connect with us, to share your personal preferences for your future stays with us. Kind regards, Julia Kofler, Quality Manager, The Ritz-Carlton, Vienna

Dear Eduardo, Thank you very much for your stay at The Ritz-Carlton, Vienna and for taking your valuable time to share your comments with us. As much as we strive to create a place of comfort for our guests, we are sorry to hear that you f… Mostrar mais

Dear Felisbela, Thank you very much for your stay and for your great scoring on a luxury stay experience, where our Ladies & Gentlemen assured your highest comfort, by providing a professional customer service and experience. We are glad to know that you have rated all with 10 stars, in comparison to other luxury hotels around the world! We hope to have the chance to welcome you back and personalized your stay experience once again. Kind regards, Julia Kofler, Quality Manager, The Ritz-Carlton, Vienna

Dear Felisbela, Thank you very much for your stay and for your great scoring on a luxury stay experience, where our Ladies & Gentlemen assured your highest comfort, by providing a professional customer service and experience. We are gl… Mostrar mais