Auerspergstraße 5, 5700 Zell am See, Austria
#15 of 45 hotels in Zell am See
Guests' ChoiceBased on 289 hotel reviews
8.9Cleanliness
9.4
Comfort
9.3
Location
9.4
Facilities
9.1
Staff
9.3
Value for money
8.5
Free WiFi
8.6
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 31 August 2025
Veronica
AustriaA slight odor of old cigarette smoke in the room, but not that bad.
Incredible staff and very service oriented. We were welcomed with a welcome drink even though we were severel hours early. Very comfortable rooms and the spa area was amazing. It was also the best hotel breakfast we’ve ever had.
Stayed in July 2025
Reviewed: 24 August 2025
Gibson
United KingdomOpen, airy, quiet, clean, peaceful, spa, breakfast, bar, bubbling fountain thing in reception, great parking.
Excellent location Amazing staff Great breakfast Very clean Very chilled Amazing spa
Stayed in August 2025
Reviewed: 23 August 2025
Dom
United KingdomLuxury hotel in great location
Stayed in June 2025
Reviewed: 20 August 2025
John
AustraliaOddly enough, a dog in the room next door went through a period of constant barking. Hopefully unusual.
Beautiful hotel, great decor, such a lovely town. Location is just right, very short stroll to the square and lake.
Stayed in August 2025
Reviewed: 19 August 2025
Matic
SloveniaSoft mattress
Kind staff, good location, 4 different saunas, big room with huge balcony
Stayed in August 2025
Reviewed: 15 August 2025
Abdilrahman
United Arab EmiratesNo coffee Maker No AC No Iron device The bathroom had separate hot and cold faucets at the sink making it hard to get a comfortable temperature. This became especially inconvenient when washing baby items and cleaning frequently during the day. Price is kind expensive for view room
The front view was astonishing. Location is ideal
Stayed in July 2025
Reviewed: 15 August 2025
Zoe
United KingdomWe returned to the Tirolerhof thirty years after coming here for our honeymoon and were delighted to be given such a warm welcome. We began to relax immediately. Our room was lovely and very comfortable. After a walk in the mountains we enjoyed a swim in the hotel and and the hotel bar was very inviting. Breakfast was fab. I only wish we could have stayed longer. The hotel staff were very professional. Our thanks to the whole team.
Stayed in August 2025
Reviewed: 10 August 2025
Constantinos
GreeceEverything was perfect
Everything was perfect. The rooms were amazing, the staff extremely polite, the breakfast excellent, location perfect, amazing facilities.
Stayed in August 2025
Reviewed: 10 August 2025
Mattias
SwedenNo air-conditioning.
Good location. Nice facilities.
Stayed in July 2025
Reviewed: 9 August 2025
Joseph
United KingdomVery good location close to centre
Stayed in August 2025
Reviewed: 1 August 2025
Jamie
United KingdomCoffee in the morning could have been hotter
The room was comfortable and spacious. It was serviced everyday and was immaculately clean. Options at breakfast were vast and everything was fresh and beautifully laid out.
Stayed in July 2025
Reviewed: 31 July 2025
Yousef
KuwaitThe staff was really friendly and professional, even a member of the staff went and added a parking ticket to my car so i wont get a fine for parking too long, respect.
Stayed in July 2025
Reviewed: 24 July 2025
Nicholas
United KingdomNothing
The staff were wonderful right from walking through the door on arrival. We were Bed and Breakfast and ate out most nights there were plenty of restaurants. We did eat in the hotel one evening and the dinner was superb. Breakfast was excellent and offered everything you could possibly think of including eggs cooked to order. The swimming pool was lovely and generally everything seemed to have been carefully thought of throughout the hotel. Everywhere was immaculately clean and we had a very large room with all the usual requirements provided.
Stayed in June 2025
Reviewed: 22 July 2025
Kevin
United KingdomHad a meal in the restaurant one night. Little disappointing, probably not our taste.
Very welcoming and helpful staff. Very impressed with the comfortable room, and the swimming pool and sauna area. Enjoyed hiring bikes from the hotel. Breakfast was very good with lots of options. Grateful that parking for car and motorbike was sorted.
Stayed in July 2025
Reviewed: 19 July 2025
Darren
United KingdomPillows were uncomfortable!
Fantastic staff, great location! The evening meal was exceptional.
Stayed in July 2025
Reviewed: 12 July 2025
Andrea
United KingdomThe staff were all very personable. The hotel is beautifully and tastefully appointed retaining its traditional charm whilst creating a fresh and timeless ambiance.
Stayed in July 2025
Reviewed: 11 July 2025
Kevin
United Kingdomnothing
Great breakfast and helpful staff. nice balcony.
Stayed in June 2025
Reviewed: 26 June 2025
Colin
United KingdomStaff were superb. Room, facilities and breakfast were all excellent. The hotel was in a quiet location but convenient to the centre of town as well as bus and train stations.
Stayed in May 2025
Reviewed: 19 June 2025
Abdullah
Saudi ArabiaNothings
Every thing
Stayed in June 2025
Reviewed: 15 June 2025
Colin
United KingdomWe liked everything about this hotel.
At breakfast, the range and quality of food available was fantastic. There was a chef there every day to make an omelette to your taste as well. The room was luxury, complete with a fridge, wooden beams overhead, and superb balcony views of both mountains and the lake. All of the staff were so friendly and helpful throughout our week's stay.
Stayed in June 2025
Reviewed: 13 June 2025
Jason
United KingdomAll round excellent.
Stayed in June 2025
Reviewed: 16 March 2025
Paul
United KingdomNothing
Staff and location
Stayed in January 2025
Reviewed: 13 March 2025
Geraldine
United KingdomNot really a criticism but the decor in the reception area and bar was a little flowery and ornate for my taste. However, it was in the ski resort/Austrian style.
Really friendly and professional staff, excellent housekeeping and central location.
Stayed in March 2025
Reviewed: 9 March 2025
Paul
AustraliaVery helpful staff. Comfortable rooms. Good breakfast.
Stayed in March 2025
Ballinrobe, Ireland
Marmara Adasi, Turkey
Split, Croatia
Norfolk, USA
Barcelona, Spain
Sawāi Mādhopur, India
Zell am See, Austria
Cebu City, Philippines
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content