Almost everything was in line with our expectations. The staff was the highlight both during and after our stay. When we received my son’s phone (by post), which was discovered in the room by housekeeping staff after check-out, we were impressed by its ingenious and thoughtful package. It’s highly appreciated.

Stayed in March 2025

Absolutely phenomenal - the BEST ski vacation ever!! - right at the slopes - clean big pools with warm water, spa for adults - outdoor heated pool where we look at ski slopes - clean rooms - breakfast had a huge variety of options - dinner: 5 course meals, excellent and interesting choices. - dinner: option to skip 5 course meals for cheese or meat fondue. We did the meat option and had a great experience - staff: very friendly, always helpful - ski rooms have heated dryers for boots - play and fun area for the kids WOW. We love this place and be back :-)

Stayed in April 2025

Excellent breakfast and evening meal. Very friendly and helpful staff throughout the hotel.

Stayed in March 2025

poor planning with rooms. both of our rooms were interconnecting rooms but not with other members of our family. our kids are older 13 ahs 18 so close is better but the room didn't need to be connected. with a hotel filled with kids this seemed sub optimal.

food was generally really good, the hotel seemed overfull with more children than in previous years (this is our 3rd time staying). breakfast on some days was chaos.

Stayed in February 2025

Restaurant manager was quite a rude man and particularly dismissive of women. He announced to our table of 8 that he has been instructed to visit every table by the new owners - what a strange thing to tell your guests, rather than make them feel valued

A stunning hotel in a beautiful location with exceptional food, waiting staff were fabulous and attentive.

Stayed in December 2024

Everything was great

Best Breakfast ever. All Berries you can imagine. Pool and Sauna are the best.

Stayed in February 2025

Nothing

All the staff where helpful and the restaurant staff were so lovely. The convenience of the ski hire shop within the hotel was fabulous as was the location to the slopes and lift.

Stayed in January 2025

Characterful. Warm, cozy, spacious and inviting.

Stayed in January 2025

It was too hot and airless. We had to sleep with windows open. The staff were also a bit variable. Some were excellent but others clueless

Absolutely fabulous location right on the slopes and opposite the ski lift. There’s even a ski hire shop in the basement.

Stayed in January 2025

Nothing

Very relaxing and great skiing

Stayed in January 2025

Getting back to the hotel from Obergurgl/Nederhutte after a few apres-ski drinks requires a taxi.

Fantastic hotel and staff, great facilities, very good half-board options and ski-in/ski-out with a handy chairlift just a few yards from the front door.

Stayed in April 2024

My only complaints were: the curtains in both of the rooms were too small to properly cover the windows. They need two extra panels adding either side and some black out material to aid better sleep. The kids food menu needs expanding; we were on half board and there was not a lot to choose from for the kids dining there every night. Could do with other kids things like burgers (which you have on the adult lunch menu) etc. would be helpful too to have the same for a kids room service menu Other than that, a perfect stay!

Loved the whole property. Can’t wait to come back.

Stayed in April 2024

Nothing it was brilliant

Everything

Stayed in March 2024

Thought food could have been bit better.

Location is first class. Staff so helpful and lovely. Idyllic location. Great spot. Fantastic pool.

Stayed in February 2024

The service, they are understaffed making the service annoying.

The hotel is gorgeous and everything is very luxurious. Being so high in the mountains is just the best and their lunch sun terrace is the best.

Stayed in March 2024

Great breakfast, friendly staff and great facilities.

Stayed in March 2024

The bed was soft in my opinion!

Amazing swimming pool and spa. Perfect location for skiers. Nice balcony with a view.

Stayed in March 2024

It is really personal preference but the food was hit and miss as it was more French influenced and a bit of gourmet style.

Very luxurious and specious hotel. We got lucky and got an upgraded room with mountain view. The bed was on the very soft side. The location is great, right next to the cable card and ski slopes, just 20m walking. The service was very good as well, we got a welcome drink which was a nice touch. The SPA was very good with couple of saunas, olympic sized indoor pool and the amazing outdoor infinity pool. There was a parking for the car in front of the hotel. The ski equipment could be left downstairs where every room has its own locker and slot.

Stayed in February 2024

Excellent wellness area, very good cuisine.

Stayed in February 2024

It was a little hot so had to sleep with window open.

Everything!

Stayed in February 2024

Nothing

It was just perfect! Perfect location, on the piste. The hotel is 5 stars, offering everything you may desire: it is very nice and luxurious (room was top, wellness and (outdoor)pool are very good and relaxing; food (breakfast and diner) was excellent). The staff is professional and very helpful. I was lucky as I got an free room update and the possibility for an early check in as well as a late check out. I enjoyed every minute in the hotel and I certainly will go back.

Stayed in January 2024

The staff was super friendly and made the trip. Ramona, Brumilda, Jinny & Nikolai went above and beyond to ensure my stay was a good one! Also the tall chap behind the desk is super friendly and would guide me around. I would highly recommend!

Stayed in January 2024

The food options were limited, not a good choice of foods especially for dinner. Breakfast options were really good but always were cold unfortunately.

Stunning location. Amazingly staff..

Stayed in January 2024

Amazing location. Extremely helpful and friendly staff and absolutely top notch cuisine…which the chef managed to vary over the week we were there. Then to cap it all off…a first class spa with pools and saunas.

Stayed in December 2023