Reviews of Tuxie Haus
Lanersbach 363, 6293 Tux, Austria
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Reviewed: 4 September 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewThe cleanliness was amazing
If I may suggest one small improvement, it would be great if toiletries (at least a shower gel) could be provided
Thank you very much for your stay with us and for taking the time to share your kind feedback. We are delighted to hear that you enjoyed your stay, especially the cleanliness and comfort of our apartments. We truly appreciate your suggestion regarding toiletries. Your input is very valuable to us. It was a pleasure hosting you, and we hope to welcome you back again soon in Tux. Tuxie Haus Team
Thank you very much for your stay with us and for taking the time to share your kind feedback. We are delighted to hear that you enjoyed your stay, especially the cleanliness and comfort of our apartments. We truly appreciate your suggesti… Show more
Reviewed: 6 August 2025 · Stayed in August 2025
Verified reviewLocation
However, we are quite surprised by the rating of 5 for "Staff", considering that you never met anyone from our team in person and all your communication with us via WhatsApp was smooth, fast, and friendly. You also expressed during your stay that you were very satisfied. Our staff was actively taking care of your needs, reminding you of the steps required to complete the online check-in and assisting you promptly whenever needed. Additionally, you booked one of our most affordable apartments, and we ensured it was spotlessly clean and of high quality, as always. We would also like to mention that we have lowered our prices significantly in order to make our excellent product more accessible — unfortunately, we are now experiencing lower review scores from guests who may not fully value the effort, service, and quality we continue to provide. While we respect all feedback, we kindly ask our guests to evaluate their experience fairly and consider the full picture when leaving a review. Tuxie Haus Team
However, we are quite surprised by the rating of 5 for "Staff", considering that you never met anyone from our team in person and all your communication with us via WhatsApp was smooth, fast, and friendly. You also expressed durin… Show more
Reviewed: 2 August 2025 · Stayed in August 2025
Verified reviewReviewed: 30 July 2025 · Stayed in July 2025
Verified reviewReviewed: 23 July 2025 · Stayed in July 2025
Verified reviewAmazing renovated apartments with separate bedroom. Very clean and nice one.
Slightly soft bed in living area. But it’s just personal one- prefer strong bed
Thank you so much for your kind and thoughtful review. We're truly delighted to hear that you enjoyed your stay with us and appreciated the cleanliness, comfort, and the renovated apartments — as well as the wonderful hiking opportunities in the area. Your comment about the bed softness is also appreciated. We understand that comfort preferences can vary from guest to guest, and we’ll certainly keep this in mind as we continue to improve. It was a pleasure to have you as our guest, and we hope to welcome you back for another mountain escape soon! Tuxie Haus Team
Thank you so much for your kind and thoughtful review. We're truly delighted to hear that you enjoyed your stay with us and appreciated the cleanliness, comfort, and the renovated apartments — as well as the wonderful hiking opportuniti… Show more
Reviewed: 30 June 2025 · Stayed in June 2025
Verified reviewReviewed: 14 June 2025 · Stayed in May 2025
Verified reviewReviewed: 13 March 2025 · Stayed in March 2025
Verified reviewall good
The member of staff who met us on our first morning was extremely rude and aggressive, we had just unpacked and were taking our skis downstairs. He was very angry that we had of Skis upstairs and hadn't used the ski room. We explained that we had just arrived and unpacked but he was still angry.
Thank you for your feedback. We are pleased that you found our location and comfort satisfactory. However, we would like to address the concerns you raised. The individual you encountered was not a member of our team, but rather a repeater host who was observing how the ski equipment was being carried. He expressed concern about potential damage to the walls caused by improper handling of the equipment, and we are grateful for his vigilance in this matter. We must also address the issue of furniture being taken outside. This behavior is completely unacceptable and disrespects the property. We kindly remind all guests that removing furniture or misusing it in any way is not permitted, and we expect full adherence to these guidelines moving forward. We trust that this will not be a recurring issue, and we hope that you will respect the property and its policies in the future. Tuxie Haus Management Team
Thank you for your feedback. We are pleased that you found our location and comfort satisfactory. However, we would like to address the concerns you raised. The individual you encountered was not a member of our team, but rather a repeater… Show more
Reviewed: 16 January 2025 · Stayed in October 2024
Verified reviewReviewed: 20 December 2024 · Stayed in December 2024
Verified reviewReviewed: 29 October 2024 · Stayed in October 2024
Verified reviewgreat location, appartment had everything we needed, nice bathroom, we got all the information we needed, there was a parking space in front of the building, ski bus stop not far away, lovely restaurant almost opposite the building
not very comfortable mattress, missing a bigger knife in the kitchen, the view
Reviewed: 21 September 2024 · Stayed in August 2024
Verified reviewReviewed: 1 September 2024 · Stayed in September 2024
Verified reviewReviewed: 19 August 2024 · Stayed in August 2024
Verified reviewReviewed: 15 July 2024 · Stayed in July 2024
Verified reviewReviewed: 28 June 2024 · Stayed in June 2024
Verified reviewLovely location. Lovely Czech lady who looked after us
Underfloor central heating was on all the time and could not be controlled. So the flat was overheated, like a sauna and uncomfortable. It was difficult to sleep. In British holiday apartments salt, pepper and cooking oil are usually provided. Maybe even coffee, tea, sugar and milk. We had to go out to buy all these! On arrival, to get the key code, we had to drive another half an hour right to the end of the valley, and find the right hotel where the receptionist completed the formalities. We were already exhausted from our journey from Salzburg!
Reviewed: 16 June 2024 · Stayed in June 2024
Verified reviewAmazing location,really close to the gletcher, Shops and playground are nearby. The place was clean, comfortable and cosy. And warm! 💕 We have a 2 y/o toddler and the place was great for her too. Enough room to play and safe environment. The kitchen is well equipped and the studio is quite spacious. Many thanks goes to Ms Pavla, who was really great and helpful.
Reviewed: 13 June 2024 · Stayed in May 2024
Verified reviewReviewed: 30 May 2024 · Stayed in May 2024
Verified reviewReviewed: 29 May 2024 · Stayed in May 2024
Verified reviewReviewed: 24 May 2024 · Stayed in May 2024
Verified reviewReviewed: 18 May 2024 · Stayed in April 2024
Verified reviewCheck-in in a different place than appartment.
Reviewed: 13 May 2024 · Stayed in May 2024
Verified review