Maybe service ream attitude

Very good place for healthy time spending. Old Roman road and forest with fantastic clean air for walking in the neighboring hills , nice park , perfect term & pool, sauna. hamam , etc . Good restaurant, with friendly staff. Special local way of life - everything is closed very early. The room was not cleaned up , probably because we have left room around 12.30. If to tell about it to reception some one will maybe bring new towels and toilet paper. That's it.

Stayed in August 2025

Many things weren't explained properly, unclear maps and directions.

The staff were very nice

Stayed in October 2023

Lication, food, stuff, external pool. Simply wow 🤩.

Stayed in July 2023

The bed is too hard. I had back pain from it. Good that I could treat that pain in the spa

The hotel was super clean, warm and the service impeccable

Stayed in January 2023

-

Everything was perfect. Breakfast, dinner, service were exquisite.

Stayed in December 2022

cleaning staff in sauna area turned off all heating 40 minutes before area was supposed to shut . at 30 min before closing they got me to leave sauna and told me I could use the pool instead..?

classical elegant style hotel food including room service was fantastic. breakfast very good with attentive service great location next to hiking trails and connecting to train station too.

Stayed in August 2022

I went their with my parents. Unfortunately, there was no wheelchair available for my father during our stay’s in the hotel which was a bit disappointed and the public transport not convenient enough. It is better if they could provide a direct bus to the shopping mall (ATRIO Villach) .

The room was clean and comfortable, staffs were friendly, breakfast was absolutely perfectly.

Stayed in August 2022

Front desk got so many things wrong and made many mistakes, also not particularly friendly (Massage therapist didn’t show up for a scheduled treatment and had me waiting alone in a room for 20 minutes and all the lady had to say was “ok, will take the massage off your bill”, for example). Restaurant leaves a lot to be desired as far as options (not to mention that the manager, Katerina, insulted my 80 year old mom and then proceeded to walk away in the middle of a conversation). The workers at the restaurant are super nice and helpful but the menu variation is problematic (breakfast is great though!).

Gorgeous hotel, big rooms, spa and pool facilities.

Stayed in August 2025

It’s a rather absurd place, you book one hotel but you find there’s a number of them all connected through some insanely long zigzagging corridors, you don’t just need a plan, you need a bloody gps! Then… the “thermal” special spas are basically one huge swimming pool with a weird shape and hardly any water massage pumps. The biggest one is full of screaming children, “the special one” is like a swimming pool with pebbles instead of tiles on the floor, and you get there with one very old elevator just to find there’s not much to do anyway. What I found most unpleasant was the totally unhelpful stuff. They just couldn’t be bothered to stretch for some extra help, all seemed completely unenthusiastic if not bored, lacking any empathy or desire to make your stay pleasant. Misfortunately, I traveled with my dog (as they claim to be pet friendly), he is an old dog and found the marble corridors very scary and slippery. There was a perfectly large door just next to the elevator to our room leading outside, I asked the “manager” to please open it for him and she said that it was an emergency door so she couldn’t open it. Total nonsense. She could definitely consider helping but instead she actually giggled!!! watching me placing a yoga mat all the way for the dog to reach the elevator. She absolutely enjoyed making me suffer, I wouldn’t be surprised if she even took pictures: that’s how sad this woman was! I should imagine what really makes her day is to ruin the stay of someone like me. As per the room, everything was old and dirty, bed was totally uncomfortable, I order room service which was the most untasty ever food… honestly for that price one could do so much better!!! Avoid at any price, please!

Stayed in December 2023

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Stayed in August 2025

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Stayed in July 2025

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Stayed in March 2025

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Stayed in November 2024

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Stayed in October 2024

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Stayed in October 2024

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Stayed in November 2023

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Stayed in October 2023

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Stayed in September 2023

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Stayed in September 2023

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Stayed in August 2023

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Stayed in August 2023

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Stayed in February 2023

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Stayed in January 2023

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Stayed in January 2023