Reviews of Mercure Wien Zentrum 4 stars
Fleischmarkt 1a, 01. Innere Stadt, 1010 Vienna, Austria
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Reviewed: 3 September 2025 · Stayed in August 2025
Verified reviewReviewed: 3 September 2025 · Stayed in July 2025
Verified reviewReviewed: 2 September 2025 · Stayed in September 2025
Verified reviewReviewed: 1 September 2025 · Stayed in September 2025
Verified reviewGreat location, very friendly and helpful staff, comfortable bed, really enjoyed staying there
Dear Jolanta, Thank you for your positive review and kind words. Best regards, Richard
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewFree watwr and cola in the fridge Nespresso coffee
Dear Pieter, thank you very much for your beautiful feedback! Warm regards, Katharina Doninger Assistant Front Office Manager
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewStaff was great. breakfast was great.
What was not acceptable was the bathroom. I am used to Canada or US where there is something to hold on to to help you get in and oA sliding glass door with nothing to hold on to is simply not safe. to help you out of the t he shower.Floors were generally slippery in bathroom as well. Have any of the executives ever used these bathrooms?
Dearest Ann, thank you kindly for your nice and constructive review, it will be useful in order to improving our services in the future. In the meantime, we are looking forward to welcoming again soon! Best regards from Vienna Salvatore - Front Desk
Dearest Ann, thank you kindly for your nice and constructive review, it will be useful in order to improving our services in the future. In the meantime, we are looking forward to welcoming again soon! Best regards from Vienna Salvatore -… Show more
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified reviewCentrally located, close to many locations and the metro, lively neighborhood full of tourists. Hotel was extremely clean and comfortable. Very good design of the rooms
Nothing
Dear Ekrem, thank you for your nice and positive review of your stay at Mercure Wien Zentrum! Best regards from Vienna, Salvatore - Front Desk
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewReviewed: 21 August 2025 · Stayed in August 2025
Verified reviewIt’s a very central location so ideal for bars, shops and restaurants. The staff were polite and helpful. There was a good supply of hot drink options, water and juice in the room.
There was no sound proofing and the road outside was very noisy at night/early morning. The air conditioning was poor. The carpet could do with refreshing.
Dear Austin-Scott, we very much appreciate your nice comments regarding your stay at the Hotel Mercure Wien Zentrum. We are very sorry, that you were not completely satisfied. Thank you for your feedback, which is very important for us! Warm regards, Katharina Doninger Assistant Front Office Manager
Dear Austin-Scott, we very much appreciate your nice comments regarding your stay at the Hotel Mercure Wien Zentrum. We are very sorry, that you were not completely satisfied. Thank you for your feedback, which is very important for us! Wa… Show more
Reviewed: 20 August 2025 · Stayed in July 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewLocation is 10000 out of 10. Perfect! Eveerything is near. Staff are lovely.
Rooms are small.
Dear Nana, thank you for your wonderful review and kind words about our staff members! We are happy that you had a good time with us! Warm regards, Katharina Doninger Assistant Front Office Manager
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewThe airconditioning did not work, we have for 2 nights 29C, sleepless nights, horrible!
Dear Priscilla, we very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. We deeply apologize for the bad performance of the air condition. We understand your frustration in this regard. Unfortunately, the air conditioning system has broken down throughout the entire hotel and the replacement part needed, to repair the damage could not be delivered quickly enough, so we were not able to repair the AC. We are very sorry that this happened during your stay. Best regards, Katharina Doninger Assistant Front Office Manager
Dear Priscilla, we very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. We deeply apologize for the bad performance of the air condition. We understand your frustration in this regard. Unfortunately, the… Show more
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewGood central location near train station and main shopping area. Good breakfast selection. Friendly staff.
Nothing.
Dear Ronald, thank you very much for your wonderful review and your great feedback about our staff members! Kind regards, Katharina Doninger Assistant Front Office Manager
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewOn check in we were informed that the hotel's AC was not working properly, and to try our room for comfort. By check out the AC was still not repaired, with no update being given by the hotel staff. Temperatures in Vienna when we stayed we over 30C. As such we the room was very hot and stuffy, making it difficult to sleep, The hotel's public areas were also very hot, as such it was not worth asking to change room, as these were likely to be no different. We checked on Wednesday 13th Aug, and were told that the AC broke down on the previous Saturday, and we checked out on Saturday 16th August, As such there was a period of at least a week where the hotel have a fully functioning AC system. I find this astounding and would have though that a company like Mecure would have an emergency call out contact with a local AC specialist contractor, who I would expect to be on site within hours of the fault being reported to them. This may have happened but guests where not informed.
Dear Mercure-Guest, we very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. We deeply apologize for the bad performance of the air condition. We understand your frustration in this regard. Unfortunately, the air conditioning system has broken down throughout the entire hotel and the replacement part needed to repair the damage could not be delivered quickly enough, so we were not able to repair the AC. We are very sorry that this happened during your stay. Best regards, Katharina Doninger Assistant Front Office Manager
Dear Mercure-Guest, we very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. We deeply apologize for the bad performance of the air condition. We understand your frustration in this regard. Unfortunately,… Show more
Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewThe location
The air conditioning was not working
Dearest Adel, we thank you kindly for your feedback (especially regarding our Maria!), and we apologize again for the problems with the air conditioning system. Best regards from beautiful Vienna, Salvatore - Front Desk