Truly cannot think of anything we didn’t like or enjoy about the hotel.

Lovely hotel, perfectly located in the historic heart of Vienna, but on a quieter street. Great walking distance to restaurants and shops, as well as museums. Excellent staff, particularly the concierge Katharina, who helped with itineraries, restaurant suggestions and reservations, and train tickets. Our Mozart suite was absolutely beautiful and so comfortable. Lovely amenities, and very clean. Highest recommendation!

Stayed in August 2025

There is an a la carte breakfast menu with a varied selection broken down into small units, for example one boiled egg, bread basket, 1 croissant, etc. When we looked at the itemized bill we discovered that we had been charged €1.50 for each tiny tub of butter and €2 for two tiny bowls of jam. A basket of 3 pieces of bread and a few small rolls was €9. The quality was good and the service excellent but we thought this was a cheeky way to add to the cost of the breakfasts.

The staff were extremely welcoming and helpful. There was a problem with adjusting the air conditioning (It was very hot in Vienna when we were there) and staff did everything they could to find a solution. The room was small but comfortable and nicely decorated. Good shower. Fantastic location, a few minutes walk to the Opera, Albertina and other museums and surrounded by cafes, bars and restaurants.

Stayed in August 2025

Nope

Staff and service

Stayed in August 2025

I can think of nothing.

The staff were incredibly helpful and accommodating. The room we booked was lovely . The decor was beautiful and new . We were so pleased with are stay in every way. Location , breakfast and cleanliness. We will definitely stay here again!

Stayed in June 2025

Great location. Wonderful service. Beautiful rooms. Excellent beds. Incredibly friendly and helpful staff. Highly recommend. Would definitely stay here again.

Stayed in July 2025

Beautiful and spacious room, very friendly and helpful staff, excellent location!

Stayed in July 2025

Well executed 13-room boutique hotel. Decor, Cleanliness/Maintenance and Service - all excellent!

Stayed in July 2025

NA

Very comfortable and quiet in my ideal location. Welcoming and friendly staff

Stayed in June 2025

It was a bit pricey but I would stay there again... so I can't complain

Beautiful updated Hotel and the staff was delightful - all of them, so I credit management with hiring great people...

Stayed in May 2025

Nothing!

Staff, location, cleanliness, sound insulation.

Stayed in June 2025

I didn't like the 2 separate beds that were combined to make a king size bed.

loved the room layout and decor. The bathroom was spa style.

Stayed in June 2025

None.

Location was excellent and interior design was over the top. Staff were awesome!

Stayed in May 2025

Excellent location, the staff is extremely courteous and friendly, always there for you. Special shout out for Mario and Elizabeth as they truly made us feel at home. The breakfast was very delicious and I highly recommend it. The interior is absolutely gorgeous and I would love to go back to this magical place in the heart of Vienna!

Stayed in May 2025

Excellent room, every detailed was carefully designed. Wonderfull hospitality and service. Good value for money

Stayed in May 2025

As I mentioned, it was perfect for us, but as a small boutique hotel it might not suit for the ones who require 24/7 service (I think it was only 7-23 there), fancy lobby bar, in-house dinner restaurant, huge breakfast 'factory', gym or any other large hotel benefits. Services were limited, but quality very good.

Fantastic location- all major museums, cafes, restaurants and of course opera house reachable by foot, lovely small hotel, delicious a la carte breakfast, comfy beds and pillows, very clean, spacious and nicely decorated fresh looking rooms. It was perfect for our city break! Not cheap, but compared to other hotels of that level in the neighborhood it was a fair deal.

Stayed in May 2025

Superb hotel. Staff were very friendly and location is very convenient. Room is very comfortable with some nice touches - speaker, coffee, shampoos, etc. we paid for breakfast one morning which was good and reasonable price.

Stayed in April 2025

The hotel is gorgeous, the staff are incredibly kind and the location is perfect. This is my favorite boutique hotel in all of Europe!

Stayed in April 2025

Very happy about my stay all good

Stayed in April 2025

great and wonderful hotel. staff provided all the information. rooms clean and very good soundproofing location is just amazing

Stayed in March 2025

There wasn’t anything I didn’t like.

Everything about this property was amazing. The staff was wonderful. Mario and Victoria were especially kind . The decor was soothing and peaceful and the entire facility was spotless. The hotel only had 14 rooms which makes it intimate. The hosts always called you by name. It was a lovely place!

Stayed in March 2025

We should have stay more days! Nothing bad to say!! Everyone and everything 10/10

Excellent location, so clean, value for money. They gave as an upgrade!! The Hotel Zur Hotel was super duper friendly, always with the smile and a good word to say!! We will definitely coming back!! Thank you sooooo sooo much!! Can’t wait for our visit again soon !!!!!

Stayed in March 2025

The hotel is cozy small with beautifully decorated and comfortable rooms. Breakfast was of excellent quality. Service was outstanding, with a young, polite and attentive staff.

Stayed in February 2025

We loved this hotel Boutique style , very unique and comfortable Breakfast was amazing- by the order All the staff was very attentive and helpful Can not wait to visit Vienna again and stay in this hotel

Stayed in March 2025

Wow! Everything was stand out but truly the staff were absolutely delightful. Honestly, I couldn’t say a bad word.

Stayed in February 2025