Reviews of Beach Side
14 Alice Road , 3231 Aireys Inlet, Australia
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Reviewed: 13 October 2024 · Stayed in September 2024
Verified reviewgreat location and layout
portable heaters were a bit of work but we got there
Thank you for taking the time to leave your review, we always appreciate our guests feedback.
Reviewed: 13 October 2024 · Stayed in September 2024
Verified reviewDishwasher didn't work and no indication that it was out of order. Had to rush last minute to get dishes cleaned up. No wifi access code could be found!
Thank you so much for taking the time to share your comments. Please accept our sincere apologies for any issues with maintenance. Please be rest assured we have addressed this with housekeeping. We hope you come and visit us again in the near future. Thank you.
Thank you so much for taking the time to share your comments. Please accept our sincere apologies for any issues with maintenance. Please be rest assured we have addressed this with housekeeping. We hope you come and visit us again in the n… Show more
Reviewed: 22 February 2024 · Stayed in February 2024
Verified reviewReviewed: 18 December 2023 · Stayed in December 2023
Verified reviewReviewed: 22 November 2023 · Stayed in November 2023
Verified reviewThe house itself was great but there were a number of issues with it as I note below
Firstly, it was a shock to receive an email notifying me of having to bring linen (I then went back & read that this was not included BUT it was in very small print on your website). Cleanliness left a lot to be desired. Inside - spiders (harmless ones) everywhere, many ants in the shower bay; outside - cobwebs & spiders absolutely everywhere & the grounds need a complete makeover as there were dead plants, leaves & tree limbs lying around!!
Hi Karen, Thank you for your feedback on your recent arrival at Beach Side. We take great pride in the cleanliness of our properties. We apologise for the disappointment and inconvenience. We encourage our guests to contact us immediately for any issues at the property, especially if it is not cleaned to your satisfaction. We could have sent someone out for assistance. Rest assured that we're on top of these with our housekeeping and maintenance teams working on improving the service for future stays. We hope we can welcome you back again at another time.
Hi Karen, Thank you for your feedback on your recent arrival at Beach Side. We take great pride in the cleanliness of our properties. We apologise for the disappointment and inconvenience. We encourage our guests to contact us immediately… Show more
Reviewed: 6 May 2023 · Stayed in May 2023
Verified reviewReviewed: 29 March 2023 · Stayed in March 2023
Verified reviewlocation
not clean and no linen that was previously arranged. After we checked in and there was no linen the agent arranged for someone to come.
Hi Frances, we appreciate your review and apologise for the inconvenience. It is never good to receive feedback like this as we always aim to make your stay as comfortable as possible. Beach Side - 14 Alice Road is sold with no linen included. However, we can arrange for it at an additional charge. Rest assured we have shared your feedback with the housekeeping team for improvement. We hope we can welcome you back again at another time.
Hi Frances, we appreciate your review and apologise for the inconvenience. It is never good to receive feedback like this as we always aim to make your stay as comfortable as possible. Beach Side - 14 Alice Road is sold with no linen includ… Show more