4 Helmet Street, 4877 Port Douglas, Australia
#97 of 243 hotels in Port Douglas
Guests' ChoiceBased on 70 apartment reviews
8.0Cleanliness
8.9
Comfort
8.5
Location
9.5
Facilities
8.1
Staff
8.6
Value for money
8.6
Free WiFi
7.5
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Showing 1 – 25
Reviewed: 31 August 2025
Leanne
AustraliaThe plunge pool could have done with a smaller second step to get in and out. Plug in kitchen sink wouldn’t stay down and the plug in the sink in the bathroom got stuck down and didn’t drain very well. An extra garbage bag would be a good idea as well.
It was comfortable, clean and a good location in a quieter part of port Douglas. Loved the plunge pool and the beach close by. It had plenty of essential items eg shampoo, body wash, cling wrap, sugar, sauces etc etc. Staff and communication was also excellent 😊
Stayed in August 2025
Reviewed: 26 August 2025
Karynlyn
AustraliaI would have liked blinds or curtains, so the sun wouldn’t come into the room so early.
Most of it I loved. Bed was good, shower was good, pool was awesome, loved the concrete areas.
Stayed in August 2025
Reviewed: 23 August 2025
Anne
AustraliaHad great difficulty trying to get the electric induction hot plate to work consistently & no instructions to see how to fix... But we survived with Bbq instead 😉
Having plunge pool in our private courtyard was great for relaxing after sightseeing 😉 & Bbq outside was also a bonus to enjoy the mild weather. 👍🏻 Good communication from owner meant easy access on arrival 🙏
Stayed in July 2025
Reviewed: 11 August 2025
John
AustraliaWe didn't realise The accomodation was open plan sleeping with no bedrooms. When I booked for myself, my niece and her partner a 2 bedroom appt, we expected there to be actual bedrooms. whilst it was lovely decor it made it tricky as my niece and her partner were essentially sleeping next to the kitchen which meant I couldn't have breakfast or boil the kettle etc till quite a while later than I would have preferred. Getting changed was tricky, amongst other things. Thankfully we just looked on the funny side and it was only 3 nights.
The decor was lovely. I was able to check in a little early which was so fantastic as I'd missed a nights sleep travelling. The owner responded quickly when we needed hand towel and the pool temperature checked. The location was perfect for us as we could walk to our families other accomodation. It is right near the beach The bathroom had a door. The plunge pool was such a bonus.
Stayed in August 2025
Reviewed: 4 August 2025
Faye
AustraliaFew things needed some attention. The kitchen basin plug didn't work so it was difficult to wash up. Some of the lights didn't work. Insufficient shelves for storage.
A short stroll to 4 mile Beach made this a great location. The tavern a few minutes walk away was great also. The plunge pool was an added bonus. The shuttle buses were an easy way to get into town.
Stayed in July 2025
Reviewed: 17 July 2025
Dennis
AustraliaIt was advertised as a apartment, but it was a studio. Also, it was advertised with a heated pool, but the water was cold. I sent the owner a email and he said he would come and fix it but never showed up. We were very disappointed it was to cold to use.
OK.
Stayed in July 2025
Reviewed: 15 May 2025
Rhonda
AustraliaIt was just a stone throw to the beach.
Stayed in May 2025
Reviewed: 10 November 2024
Angie
AustraliaEverything is concrete, which made me a little nervous with a 5 year old, but we managed. It is open plan with no doors. The second bedroom is more like a little nook. However, that suited our 5 yr old daughter to a tee so no complaints there.
The location is superb. The plunge pool was awesome.
Stayed in October 2024
Reviewed: 28 September 2024
Andrew
AustraliaMy only fault would be the heated plunge pool was cold. The timer it has for pump and heater was not enough to heat the pool whatsoever other than that I would return
Very cosy apartment close to the park for kids and close to beach.
Stayed in September 2024
Reviewed: 1 September 2024
John
AustraliaGreat location, great value for money, loved the plunge pool
Stayed in August 2024
Reviewed: 31 July 2024
Conor
AustraliaBeautiful apartment, very relaxing with a great plunge pool and the staff were really responsive and helpful. Loved being so close to the beach with a cool old school tavern across the road. Highly recommended
Stayed in July 2024
Reviewed: 11 May 2024
Samantha
AustraliaBooking.com does not advertise them correctly. Apparently this is an ongoing issue with the owners trying to get booking.com to change it. I thought I had booked a 2 bedroom apartment - which was apartment 2. It was a studio room, my bed was looking straight onto the kitchen, open to everything, no door or anything. The second bed was tucked into a slightly closed off nook in the corner. We got upgraded to a single bedroom and bonus bed in that same type of nook that worked as we were 2 friends traveling together. Booking.com really needs to change their description.
Fantastic private pool to relax in. Lovely open dining, living and kitchen. The beds were absolutely lovely to sleep in. The location was also great. Right near the beach, just walk through the park at the end of the building. The owners were fantastic and fixed any problems we had quite promptly.
Stayed in May 2024
Reviewed: 13 January 2024
Katharine
Australiaclose to beach/quality restaurant/ tavern - despite rainy days, great plunge pool, cooking facilities, spacey and comfy very relaxing ambiance in unit
Stayed in January 2024
Reviewed: 3 August 2023
Rebecca
AustraliaBeing so close to the other apartments - we could hear people in their pools and could hear their TVs / music.
The photos do not do this place justice. We arrived at night, the pool was lit up and the apartment was absolutely stunning. Bbq was also a plus.
Stayed in July 2023
Reviewed: 29 December 2022
Russell
AustraliaNo broom,salad bowls or hair dryer.A dog that yapped day and night across from us whenever the owners weren’t home.
Location, Mediterranean feel, plunge pool which isn’t heated.
Stayed in December 2022
Reviewed: 12 December 2022
David
AustraliaThe only drawback was no door on the bathroom/toilet which was a little awkward at times for us (60 yr old Dad and 21 yr old Daughter).
Pretty much everything we needed was there. No oven, but had a Weber BBQ outside. The plunge pool was nice to have in the hot weather.
Stayed in December 2022
Reviewed: 4 September 2022
Helen
AustraliaThe outdoor lights were weird , it came on like in the middle of the night. it was controlled automatically so we could not turn on the lights to bbq in the evening. we bbq in the dark with a bit of light coming thru the living/dining area .
It was clean. Well stocked with basic utensils, some coffee, tea and sugar but did not have any milk to start off with to allow visitor to then go get some after the first cuppa on arrival.
Stayed in September 2022
Reviewed: 4 September 2022
Tony
Australiano toilet or bathroom door
pool
Stayed in September 2022
Reviewed: 27 August 2025
Sharon
AustraliaThere was nothing to dislike
Liked everything would definitely book there again
Stayed in August 2025
Reviewed: 23 August 2025
Luke
AustraliaNice location, huge space for relaxing and many things to do.
Stayed in July 2025
Reviewed: 20 July 2025
Donna
AustraliaThe images online were misleading. The property had a smell and was not clean. The utensils and dinnerware was out on the bench, not cupboards/storage in kitchen and used items left in the fridge. The plunge pool was not heater and the outdoor very claustrophobic with a rollaway bed out there. The property owner had no interest in rectifying or accommodating our requests
The location
Stayed in July 2025
Reviewed: 2 July 2025
Juliet
AustraliaThe stoce did not work
Stayed in June 2025
Reviewed: 23 February 2025
Laura
AustraliaFirst of all the heated pool wasnt even actually heated as advertised! If your going to use the pool as main advertisement, first photos of the property then the pool should at least work. The heater connected to the pool was broken because i made sure all the plugs were connected as thats all i could do as the property manager said not to touch the settings on the pool, the entire weekend i was there the pool did not turn on or heat up even once, wee werent given any instructions or anything.not to mention so many handles, hooks, shower racks, and anything else that had been hung on the way INCLUDING THE SHOWER HEAD was literally falling off the wall as it hadnt even been secured properly which is a majot hazard especially for the shower head because its so loose it could fall off at any moment and hit someone in the head. The bedsheets didnt smell washed- they literally smelt of someone elses perfume and cologne, the couch isnt comfy at all you can barely sit on it if you weigh more than 50 kgs, its pathetic the way these people are advertising an absolute scam!
The location is lovely since its close to the beach but there really isnt much more around, the bed was decently comfy
Stayed in February 2025
Reviewed: 6 February 2025
Elektra
AustraliaAbuse/Threats about deformation and his lawyer from the Owner when addressing honest feedback and reporting the properties cleanliness, pest control issues, diseatful description and hygiene to bookings.com. No mutual agree was made. Unprofessional approach to rectifying issues. Ruining our stay.
Beach location was nice
Stayed in February 2025
Showing 1 – 25
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